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“Very nice Hotel, location, beach accessibility not great”

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Residence Inn Fort Lauderdale Intracoastal/Il Lugano
Ranked #7 of 128 Hotels in Fort Lauderdale
Certificate of Excellence
Montreal, Quebec, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very nice Hotel, location, beach accessibility not great”
4 of 5 bubbles Reviewed August 23, 2013

Just got back from our vacation at Il Lugano, and I will tell you the pros and cons of our trip.

The hotel is very nice, with a nice lobby, and friendly staff. We had a studio suite on the 9th floor of the intercoastal waterway. The room was very nice, with a very comfortable king size bed, a very large beautiful balcony, a full kitchen (no oven) with 2 burners, a full fridge, and a washer and dryer. This is very convenient if you don't want to eat out for every meal. Our room had a separate living area with a sofa bed, and the king bed near the balcony, although the rooms are not really separate. Size is definitely adequate for a small family (we were 3, our 3 year old slept on the sofa bed no complaints!!) Staff did a pretty good job of keeping our room clean and were usually pretty quick if we needed something. The hotel is new, so all furniture, etc is in good shape.
This hotel is not the best place to go if you have small children and want to go to the beach every day. The hotel provides a shuttle to the beach, and they gave us a lift except for once, when the valet guy told us he couldn't give us a lift because someone called in sick and he was alone. Its not too much fun walking in the Florida heat with umbrellas, towels, and a cranky 3 year old. I would say the walk is just slight of 15 minutes in those circumstances. The hotel provides towels, and umbrellas... but the umbrellas are mostly in fair condition at best. You are dropped at the beach at the Oakland Park intersection, just a 2 minute walk to the beach. This entrance is used by the general public, so some of Fort Lauderdale's less fortunate people use this this place as a place to nap, and to bathe in the showers used to wash away sand just of the beach. I don't want to sound insensitive, I'm just being honest... you will have homeless people at this section of beach, and the occasional shady characters, although I can't say we felt unsafe. It wasn't a great feeling having to wait for a very indiscreet homeless woman to wash herself with a kid around. If you want a lift back, you have to call the hotel and they will pick you up if they can. We waited about 20 mins the first time so we always walked on the way back, so my son usually got a piggy back ride on the way back.
Overall, I think this hotel has great value and convenience and we were generally happy with our stay. I don't think its ideal for a family with small children under 5, but there are many positives that make it worth staying here.

Room Tip: 9th floor intercoastal studio suite was very nice, great view and very adequate room.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank George B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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South Florida
Level Contributor
74 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed August 17, 2013

Great one bedroom units that are really inexpensive and clean on the intercoastal. However, the location is undesirable in that there are no decent restaurants to dine at! We drove to Lauderdale by the Sea, about 2 miles north, to a great restaurant we are familiar with but would have loved to have been able to walk to dinner. The "square" is rundown and only has a few restaurants in it, one which allows smoking! The area is certainly capable of being renovated! The view of the intercoastal is gorgeous from the unit we were in on the top (10th) floor! Wonderful staff who were all very pleasant. There is an Italian restaurant in the hotel, as it also has condos people own in the building as well.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChiCubsFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ilLuganoHotel, General Manager at Residence Inn Fort Lauderdale Intracoastal/Il Lugano, responded to this review, September 3, 2013
Dear George,

Thanks so much for your detailed review of our hotel. We certainly appreciate your kind words and description of the Il Lugano Hotel. We look forward to welcoming you back to the Il Lugano Hotel next time you are in South Florida. Best regards Amanda Hawkins-Vogel/General Manager
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 16, 2013

We just stayed at Il Lugano this week on an impromptu getaway. We had an excellent time from the moment we arrived until the moment we drove away. Although some negative comments have been said of the staff I can't say I have one complaint. Staff is courteous and extremely helpful. The room is very clean and comfortable and makes you feel right at home. We chose room with a view of the intracoastal and it was great. Yes parking is only valet but also just parked right in front in meters just feet from hotel. Hotel is pet friendly and allow dogs of many breeds. Ive read its off the beaten path but just what you want after enjoying what the area has to offer. If you take a few min to look up where to go its really not as far as people say from beach and other little night spots. We will be back soon. Only issue I had was I called before checking in and was told room had oven but only had microwave and range which was good enough.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank our_poly_fam48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ilLuganoHotel, Executive Assistant at Residence Inn Fort Lauderdale Intracoastal/Il Lugano, responded to this review, August 19, 2013
Thank you for taking the time to write this positive review. The il Lugano Team is delighted to know you enjoyed your stay from start to finish. We look forward to welcoming you back in the very near future.

Best Regards,

Carly Golden
Executive Assistant
il Lugano Hotel
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Winterthur, Switzerland
Level Contributor
79 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed August 15, 2013

this hotel was nice. rooms were ok with a nice view over Fort Lauderdale.
for me not understandable is, that you reserve a room for two adults and two children, why do they only prepare the room for the two adults? then you call them, ask kindly to get prepared also the sofa couch for the kids, and when you turn back two hours later from dinner, the couch is still not prepared?
the staff of the reception seemed to be overloaded.
the staff of the valet parking was nice and friendly, but not very helpful.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marcel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vancouver, BC
Level Contributor
264 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 253 helpful votes
3 of 5 bubbles Reviewed August 15, 2013

This is our very first visit to Il Lugano and here are our pros and cons to the only 3 star rating:
What we enjoyed about the hotel:
1. We were put up in a Lugano suite (1 bedroom) from a paid junior suite on the top 10th floor facing the distant ocean. For $25/night, they will put us in an intracoastal suite. We stayed with the distant ocean view and the room is fabulous. Why?
a. very large room; over 800 sq feet with a separate bedroom with TV (some technical problems with the cable) and one very large bathroom located in the bedroom. There is a pull out bed queen size but it is not very comfortable as the mattress is quite thin and springy. The kitchen had a full sized fridge, 2 stove tops, dishwasher, microwave, washer and dryer, but there is NO oven.
If you need pots and pans, they will bring it up but the room has most of the required cutlery, free coffee and tea. There is no complimentary bottled water.

The king sized bed is extremely comfortable; not too soft yet just firm enough and their sheets have a high thread count as it is very smooth and silky feeling. I would have to say it is one of the more comfortable beds around!

The safe is in the master bedroom's closet on the floor and is large enough for a laptop but i found kneeling/bending down to the floor a little inconveniencing to access the safe.

The balcony is huge and very clean with 2 chairs, one chaise lounger, and 2 small coffee tables. We had the morning sun only and it was very nice to enjoy a cup of coffee while gazing into the distant ocean.

Complimentary papers--USA Today every weekday morning but you need to pick it up from the lobby as they don't deliver to the room.

The living room is also ample in size with another TV, 2 chairs, and little round dining table with 4 chairs. The entire suite is clean and very tastefully decorated.

2. The hotel is situated back a few blocks from the ocean in a very quiet residential area which felt quite safe. There are some little shops and quite a few local restaurants around within walking distance.

3. Free parking on the street from 6pm to 8am and then from 8am to 6pm is metered for 50cents every hour for 3 hours.

4. Thick windows and glass doors so you can't really hear any of the noise outside.

5. The hotel's complimentary Escalade that can drop us off anywhere within a 3 mile radius provided it is available.

6. Free local calls from the room

7. Free wifi and it is very fast.

8. Gold Coast Car Rental will actually drop a rental car off at the property for you which is extremely convenient.

Now, what needs to improve:

1. The concierge is also the front desk staff. The 3 staff members I came across were NOT knowledgeable with the local transit at all. Ex: i asked David if the sun trolley would bring us back to the hotel from Galleria Mall and he was not sure. Instead he printed out a bus schedule for Route #36 while the Sun Trolley is free from the mall directly to the hotel with very little walking!
Our experience with front desk staff David and Madison were not too friendly and welcoming. When we asked Madison about the hotel's Wednesday dinner special, she had no idea what we were talking about and it was only that I insisted that she call somebody to find out for us otherwise she didn't even offer to call and get the info for us.

The front desk definitely needs to be better trained in their knowledge of local transportation and HOW to deal with guests as this is their weakest link and one can only be as strong as their weakest link!

The hotel's general manager, Amanda, is a terrific friendly lady who is charming and very welcoming unlike the front desk staff. If only the staff could follow her lead in customer service, Il Lugano would be perfect! She was aware of our disappointment and she kindly sent up a bottle of red wine and cheese platter for our enjoyment. We thank you, Amanda, for your generosity and kindness! ...with appreciation!

2. The room lacked pen and paper.

3. The property's pool is not the greatest. It is located on the side of the hotel outside, long rectangular pool that is beside noisy machines like air conditioning? It is NOT a resort type of pool but good enough for children to swim in. It ranges between 4 to 5 feet in depth. The pool did not look that appealing and inviting at all.

4. Some of the cushions on the loungers by the pool and facing the intracoastal waterway are stained and soiled.

5. The fitness room is extremely small with only 2 workout machines a few cardio machines. It is located on the 6th floor.

6. If the room faces the distant ocean, even on the 10th floor, when you sit on the balcony you can still hear the construction that is going on next door.

I gave it only 3 stars because of the poor customer service and lack of knowledge by the front desk staff , the uninviting pool and extremely small gym facility.

If the service had been top notch, I would have overlooked everything else as the room itself is extremely nice and comfortable. But, for us, customer service is one of the key ingredients to guests wanting to return to a property. Our next stop is the Ritz Carlton Fort Lauderdale and I am hoping for better front office staff.

Room Tip: Room 1001 faces the distant ocean.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cliu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ilLuganoHotel, General Manager at Residence Inn Fort Lauderdale Intracoastal/Il Lugano, responded to this review, August 17, 2013
Thank you for your detailed review. We appreciate the feedback and your kind compliments on our fabulous rooms. As you and I discussed when we met at the hotel, I will certainly be following up with our Front Desk Team to ensure that they deliver outstanding guest service each and every time!. Thank you again for staying with us here at iL Lugano Hotel, and I look forward to welcoming you to Fort Lauderdale again soon. Best Regards - Amanda Hawkins-Vogel/General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nyc
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed August 13, 2013

Stayed at hotel aug 7...11th 2013....Hotel staff did not pick up garbage in trash cans....Left dirty towels in bathroom. not picked up......rm 913....no soap....notified desk staff. returned 8 hrs later. still no soap....Advised washer dryer did not power on....Maint. man reset circuit breaker. but when I tried to do laundry dryer had burning electrial smell.....gave up with this staff.......When I checked out sunday morning was not able to adj my bill to reflect aarp membership.....little assistance provided....as a veteran. senior cit was disappointed with this experience......

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank W S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ilLuganoHotel, Manager at Residence Inn Fort Lauderdale Intracoastal/Il Lugano, responded to this review, August 16, 2013
Dear W S,

On behalf of the staff at the il Lugano I apologize that our service levels for your stay fell short of what we would come to expect. Our hotel cleanliness and maintenance of this beautiful property is something we are extremely prideful of and we keep it as a top priority for all of our staff members. Regardless of us receiving positive or negative feedback, we always appreciate when our guests let us know where our successes and our short comings may occur. Again, we thank you for your comments and look forward to having another opportunity to join us in the near future. If you would like to discuss this further, please feel free to call me directly at the hotel on 954-564-4400 - thank you and best regards Andrew Funt - Director of Rooms/Housekeeping
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Jonquiere, Canada
Level Contributor
17 reviews
6 hotel reviews
5 of 5 bubbles Reviewed August 11, 2013

We stayed for a week at the Lugano at the end of july, the personnel was very attentionate, always ready to help us, The room was clean, big, fully equipped (dishwasher, washer, dryer), and with a large balcony. Everything to have a perfect stay in Fort Lauderdale. The redhair guy (David) and the ladies at the front desk were very nice and very polite all the time, the doormens running to open the doors in front of us. Definitly a place to recommend and we will be back. The continental breakfast is ok, and the orange juice is fresh pressed, very tasty. Larges publics parking ($$) areas around the hotel, bank, restaurants, liquor store, drugstore near by.

Mario and Annie, Jonquière, Qc

Room Tip: Room with view on the waterway, you can watch the boats and the sunsets.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarPoi_822
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ilLuganoHotel, General Manager at Residence Inn Fort Lauderdale Intracoastal/Il Lugano, responded to this review, August 17, 2013
Dear Mario and Annie, We are so glad you enjoyed your visit with us here in Sunny Florida - thank you so much for your kind reviews - we will definitely be sharing them with our entire team!. Looking forward to seeing you again on your next visit to Fort Lauderdale. Best regards Amanda Hawkins-Vogel/General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Fort Lauderdale Intracoastal/Il Lugano

Property: Residence Inn Fort Lauderdale Intracoastal/Il Lugano
Address: 3333 NE 32nd Ave, Fort Lauderdale, FL 33308-7120 (Formerly Residence Inn Fort Lauderdale Intracoastal)
Phone Number:
Location: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Fort Lauderdale
#7 Romantic Hotel in Fort Lauderdale
#16 Family Hotel in Fort Lauderdale
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Residence Inn Fort Lauderdale Intracoastal/Il Lugano 3.5*
Number of rooms: 105
Official Description (provided by the hotel):
A masterpiece of contemporary design rising 15 floors above the Intracoastal Waterway, il Lugano Hotel is Ft. Lauderdale’s most fashionable address. Experience the height of exclusivity at this spectacular Fort Lauderdale Beach hotel -- offering ultra-luxurious suite-hotel accommodations and lavishly appointed private residences. Stay only minutes from the city’s financial district, shops, beaches, restaurants, and nightlife. Enjoy stunning Atlantic Ocean and waterway views, world-class amenities, and availability to arrange private dockage for yachts up to 50 feet. Travel to nearby shopping and fine dining establishments in our luxury Cadillac Escalades* (based on availability, fee may apply). Blending the style of the world’s finest boutique hotels and a dedication to flawless personal service, we are redefining expectations for Fort Lauderdale hotel suite accommodations. ... more   less 
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Also Known As:
Il Lugano Fort Lauderdale
Hotel Il Lugano

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