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“Oh Where To Begin....Il Lugano Becoming Ill”

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Residence Inn Fort Lauderdale Intracoastal/Il Lugano
Ranked #7 of 128 Hotels in Fort Lauderdale
Certificate of Excellence
Reviewed June 10, 2013

Oh where to begin...this was an absolute disaster from the very beginning to the bitter end. It started with a late night arrival (guaranteed reservations) when we were told that 2/3 of our party (we had 3 rooms booked) did not have rooms; the front desk clerk used the excuse of the rain storms, but we later learned it was a doctors' convention and they overbooked the rooms. The rest of our family group had to be relocated to the Marriott which was about 20 minutes away. Because they are from Brazil and do not understand perfect english, we all had to go to ensure they were checked in (promised by the front desk at Il Lugano that everything was arranged). Good that the Americans went, as nothing was arranged and the Marriott folks were none too happy!! Well after a considerable time there and getting our foreign family situated and a 20 minute drive back, it was almost 2am by the time we got to our booked "suite" at Il Lugano, which wasn't a suite at all. But again...promises, promises. We were to be moved the following morning to the room we booked and paid for and the rest of our party would be upgraded as well...hhhmmmm....fool me once....(you know how this goes).
Needless to say, nothing was ready and the excuses continued. Oh, don't get me wrong, everyone was quite pleasant, but at some point pleasant doesn't make up for lost vacation days because of constant moving from hotel to hotel and waiting for rooms....the rooms were not even ready until 5pm!!! How ridiculous!! I have read reviews here about slow housekeeping and rooms not ready...management needs a serious wakeup call.
Then, after we return from shopping, remember I am with Brazilians, the rooms were finally ready, so everyone could go change and relax for a few minutes before dinner. OOOOPPPS, did I mention no upgrade, as promised??? Well, normally I would just blow that off, but after the lie about why rooms were not available at check-in and then waiting for another day for rooms, I thought this time I am holding them to their word!! In the end, one of the rooms was upgraded. Now let's go back to my room, which was booked and paid as a suite...what we ended up in was an "accessible" room. Now I have been in accessible rooms before and they are ok...not this one. The bathroom had metal equipment everywhere and flowed right into the shower with a huge bench. So you had to sit to shower and the water flowed all into the bathroom. Very poor architecture!! The shower was hand-held and the mirror was fine for someone in a chair, but for a 6'2" guy trying to comb or shave...not very compatible.
Then came the room service. Simple enough, continental and 2 egg breakfast with bacon, 2 OJ's. They managed to mess that up 2 days in a row and even had the nerve to call back to have us re-sign the bill for their records...really????!!! And they ran out of OJ....again....REALLY???!!!
Well, if that wasn't enough on our last evening we returned from a day of shopping, remember Brazilians, to find that both the bar and restaurant had closed well before 10pm. OK, I understand that if I am staying at a Hampton Inn (no offense to Hampton, because most are A-OK), but this is rated as a fine hotel. Completely unacceptable!!
Overall, I am quite ok with people making money, but not at the expense of customer service. Hire more housekeepers if that is what it takes to get rooms ready before dinner time and hire staff to man the bar and restaurant...yes, even if it is not busy. That is what a "fine" hotel does!!!
This place gets a Poor rating, only because the rooms are nice in general and the staff is pleasant, even when their hotel is failing its patrons. However, I will never return. It was a disastrous stay.

  • Stayed: June 2013, traveled with family
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2  Thank VATravel36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ilLuganoHotel, General Manager at Residence Inn Fort Lauderdale Intracoastal/Il Lugano, responded to this reviewResponded June 18, 2013

Thank you very much for your feedback regarding your most recent stay with us. On behalf of the il Lugano team, I wish to apologize about the short comings you experienced throughout your stay. We understand that none of our guests want to be inconvenienced and have their vacations interrupted. As you will see through many of our other guest’s feedback throughout TripAdvisor, we strive at exceeding expectations through our service and our beautiful hotel. With that being said, once again I sincerely apologize about your experience and hope that we will have the opportunity to serve you again during your next visit to South Florida. If we may be of any additional assistance, or if you would like to discuss your experience further, please feel free to contact my office directly on 954-226-5116.

Sincerely,

Amanda Hawkins-Vogel
General Manager
il Lugano Hotel

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741 - 747 of 1,356 reviews

Reviewed June 8, 2013 via mobile

Great rooms, great service, good views. Mathew makes a great margarita & a MoPo poolside. Mmm. Great value for your money. In a good location to airport, beaches & restaurants. Staff is supper friendly. Definitely recommend a stay here. We will return.

  • Stayed: June 2013
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1  Thank Kazzy33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2013

Great hotel. The service and the accomodations are equal to a five star hotel. The rooms are huge and include a great view, kitchen, living room, large bathroom and even a washer/dryer. The location of the hotel is right on the Intracoastal and three blocks from the Beach (not very far.) It was a wonderful experience and we will be returning there in the future.

  • Stayed: June 2013, traveled as a couple
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Thank emejiamesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2013

We stayed in a jr. Suite. The room,furnishings and view of the intercoastal were great. The only downside to this hotel is that it is a good walk to the beach. There is a small shopping area with restaurants all within easy walking distance.

Room Tip: Face the intercoastal. There is no view facing the beach.
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  • Stayed: February 2013, traveled as a couple
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Thank Frank282856
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2013

Stayed here for four nights with family. We had two suites with an interconnecting door which was a perfect layout. We were suprised at how much we had in our suite - full fridge, dishwasher, washer/dryer , coffee machine and two electric rings. The suites were very clean and the beds really comfortable. The balcony had a spectacular view of the waterway. Loved the hotel pool which caught the sun all day. And what an ideal location. Just a couple of blocks to the beach, restaurants etc. Don't think you can do much better than this hotel. Only downside was limited parking outside .

  • Stayed: May 2013, traveled with family
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Thank lacemonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ilLuganoHotel, General Manager at Residence Inn Fort Lauderdale Intracoastal/Il Lugano, responded to this reviewResponded June 6, 2013

I wish to take the opportunity to thank you for your very kind review relating to your recent visit to the il Lugano Hotel. Your kind words mean a lot to us and I have taken the liberty to share your letter with the entire associate team.

Please rest assured we make an effort each day to make our guests happy and make them feel at home here at the il Lugano. We look forward to welcoming you back to Fort Lauderdale in the very near future. Best regards - Amanda Hawkins-Vogel, General Manager

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Reviewed May 29, 2013

Make sure you talk to the Front Desk at the time of checkin regarding what you are looking for in a room. They will give you the best possible room for your stay. Whether you need a bigger room or a higher floor or a better view or all of it, ask them.

Room Tip: Tell the Front Desk what you prefer in terms of floor, view, room size etc
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  • Stayed: June 2012, traveled with family
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1  Thank tarun s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2013

We are a couple from Iceland and we stayed in this hotel in april and it was our best vacation ever.We cant wait to go there again.The staff was friendly and everything was perfect.So if You want to stay in a nice place in Fort Lauderdale you should stay in Hotel Il Luggano. Olof and Gudbjorn

  • Stayed: April 2013, traveled as a couple
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Thank olof i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Fort Lauderdale Intracoastal/Il Lugano

Address: 3333 NE 32nd Ave, Fort Lauderdale, FL 33308-7120 (Formerly Residence Inn Fort Lauderdale Intracoastal)
Phone Number:
Location: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Fort Lauderdale
#7 Romantic Hotel in Fort Lauderdale
#16 Family Hotel in Fort Lauderdale
Price Range: $179 - $424 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Residence Inn Fort Lauderdale Intracoastal/Il Lugano 3.5*
Number of rooms: 105
Official Description (provided by the hotel):
A masterpiece of contemporary design rising 15 floors above the Intracoastal Waterway, il Lugano Hotel is Ft. Lauderdale’s most fashionable address. Experience the height of exclusivity at this spectacular Fort Lauderdale Beach hotel -- offering ultra-luxurious suite-hotel accommodations and lavishly appointed private residences. Stay only minutes from the city’s financial district, shops, beaches, restaurants, and nightlife. Enjoy stunning Atlantic Ocean and waterway views, world-class amenities, and availability to arrange private dockage for yachts up to 50 feet. Travel to nearby shopping and fine dining establishments in our luxury Cadillac Escalades* (based on availability, fee may apply). Blending the style of the world’s finest boutique hotels and a dedication to flawless personal service, we are redefining expectations for Fort Lauderdale hotel suite accommodations. ... more   less 
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Also Known As:
Il Lugano Fort Lauderdale
Hotel Il Lugano

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