We have stayed at this hotel over 15 times, and we keep coming back because the rooms and the location are truly fantastic. But there is one thing about this hotel that bothers us every single time we stay here. The valet attendants at the front door are always so friendly and helpful, but the second you have to deal with anyone at the Front Desk (check-in, check-out, your key being decoded and not working, or a phone call to request something that may be missing in your room), you are met with such haughtiness, and "attitude," and rudeness, and push-back about why something cannot be done. We simply dread our interactions or communications with the Front Desk staff, and are just bewildered at how people could treat hotel guests (including frequently-returning, very outgoing and friendly hotel guests) so rudely. If the management of this hotel could just imbue their hotel staff with a friendly, customer-service focus (and make sure their housekeeping is consistent in their service and doesn't forget to replace items, like dirty coffee cups), this could be one of the best hotels around.
- Official Description (provided by the hotel):
- A masterpiece of contemporary design rising 15 floors above the Intracoastal Waterway, il Lugano Hotel is Ft. Lauderdale’s most fashionable address. Experience the height of exclusivity at this spectacular Fort Lauderdale Beach hotel -- offering ultra-luxurious suite-hotel accommodations and lavishly appointed private residences. Stay only minutes from the city’s financial district, shops, beaches, restaurants, and nightlife. Enjoy stunning Atlantic Ocean and waterway views, world-class amenities, and availability to arrange private dockage for yachts up to 50 feet. Travel to nearby shopping and fine dining establishments in our luxury Cadillac Escalades* (based on availability, fee may apply). Blending the style of the world’s finest boutique hotels and a dedication to flawless personal service, we are redefining expectations for Fort Lauderdale hotel suite accommodations. ... more less
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- Also Known As:
- Il Lugano Fort Lauderdale
- Hotel Il Lugano