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Residence Inn Fort Lauderdale Intracoastal/Il Lugano
Ranked #7 of 128 Hotels in Fort Lauderdale
Certificate of Excellence
Murfreesboro, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“NOT IMPRESSED”
Reviewed April 6, 2012

ROOMS: Very clean & nice room. Larger balcony than most hotels. Ocean view is nice, but a little distant. Intercoastal view is fantastic.

LOCATION: Not bad. Personally, I would prefer to be closer to Las Olas area. At Il Lugano, there aren't too many conveniences within walking distance. Within 1 block, there's a pharmacy, a great little blues/jazz cafe/ bar, and a few small shops or cafes. Many of the restaurants are three or more blocks away. This hotel is within walking distance to the beach (a few blocks). The beach area was pretty nice, but quite narrow, with apartments backing up to the beach. (Scroll down)

SERVICE: Service was lacking. The front desk was not rude, but I wouldn't say friendly, nor helpful. Just a few of several examples .... Housekeeping left only one packet of regular coffee for two people. Okay, not a big deal. At about noon, I asked the front desk for more coffee, and she said she would tell Housekeeping. Well, Housekeeping didn't show until 4:30PM (well beyong coffee time! ), and it appeared that the housekeeper was not told. ANOTHER EXAMPLE .... The hotel advertises "transportation provided within a 2 or 3 mile radius" . Well, there really isn't anything of interest within 2 -3 miles. Not only that, but they fail to mention that this limited transportation is only available when it is convenient for them! I requested transportation (when the van was obviously available) and the response from the front desk was "we're too busy checking people in". She acted like I was really putting them out. Oh, and they absolutely, will NOT provide transportation to or from the airport

OVERALL VALUE: POOR. The rooms are nice, but that's all I got. I have received substantially better service at less expensive hotels in Fort Lauderdale.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jackie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (378)
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Charlotte, North Carolina
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 30, 2012

This is the third time we have stayed at the Il Lugano. They do a very nice job. Rooms are spacious, clean and modern. Full kitchen, laundry facilitiy. Staff is very friendly and helpful.
Will definitely stay there again.

Room Tip: Ask for room overlooking intercoastal waterway
See more room tips
  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ilLuganoHotel, Executive Administrative Assistant at Residence Inn Fort Lauderdale Intracoastal/Il Lugano, responded to this review, April 2, 2012
We appreciate your feedback and are very honored to be able to meet your expectations each time you visit us. It brings us great pleasure to have the opportunity to see familiar faces. We hope to welcome you again in the near future.

Maisa Palacios
Executive Administrative Assistant
il Lugano Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 27, 2012

Had a few problems that the front desk helped us with, and they were extremely helpful and friendly!

The hotel itself is as nice as you would expect for this price in this area. The pool is, as commented from others, located in area which has sun only durning morning through noon,and afternoon (we stayed march-april) . The beach is only a walk away. The room we stayed in had kitchen(ette) and a large bathroom, and a nice balcony with view over the canal. Even though the preferred view from the hotel is the intercoastal, I would prefer the canal, as it is closer and you can actually see the large boats passing right beneath you. You would also have the afternoon sun, compared to sun in the morning.

Located a 10-15 minute drive from center of Fort Lauderdale, but there are some nice restaurants and bars nearby.


Recommended!

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ilLuganoHotel, Executive Administrative Assistant at Residence Inn Fort Lauderdale Intracoastal/Il Lugano, responded to this review, April 2, 2012
Thank you for taking the time to comment on your recent stay. We are very glad to hear we were able to rectify the situation to your expectations. It brings us great joy to meet and exceed our guests’ expectations. We hope to have the opportunity to welcome you again to il Lugano in the very near future.

Maisa Palacios
Executive Administrative Assistant
il Lugano Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Albans, Vermont
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 17, 2012

My 16 yr old son and I stayed here for 4 days and had a great time. The room was beautiful,
well equipped and immaculate! The bed was amazing. It would have been nice to have a DVD player and a few more kitchen utensils (especially a sharp knife for chopping; serrated ones don't do it!) It was great having a kitchen so I could cook for my son. There are 2 groceries within 1 mile.
There was a misunderstanding with our reservation and Ken took care of it promptly and professionally. They even called the next AM to make sure everything was OK. It made what could have left a bad taste in my mouth wonderful.
Our room was on the intercoastal and it was beautiful. We walked to the mall and their Escalade dropped us at a restaurant one night. (They will drop you anywhere within 3 mi.) Lots in the area without being overrun with the spring breakers like down by the public beach 3 mi south. It is also right on the main bus lines, so you really would not need a car and have to pay for valet parking. I would definitely stay here again. Keep up the good work!

Room Tip: Stay on the intercoastal side and watch the yachts go by and dream!!
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  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Kinseydoggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ilLuganoHotel, Executive Administrative Assistant at Residence Inn Fort Lauderdale Intracoastal/Il Lugano, responded to this review, March 19, 2012
Thank you for taking the time to write about your recent experience here at il Lugano Hotel. We are glad to hear that though there was a misunderstanding with the reservation, Ken assisted you promptly and we were able to provide you the service you and your son deserved. We hope to see you again as it seems you enjoyed all the amenities il Lugano and Fort Lauderdale have to offer.

Maisa Palacios
Executive Administrative Assistant
il Lugano Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 14, 2012

Il Lugano is very new, bright, clean and spacious - includes kitchenette and insuite washer-dryer for longer stays. Service prompt and staff courteous and very friendly. Best part is the in hotel restaurant - fresh mozzarella pulled at your table and tiramisu souffle! There are also a number of neighbourhood resaurants very close by.

It is quiet and located in a condo community with generally older residents. And while it is only a minute walk from the beach - the beach here is small and crowded. Fine if you are not looking for nightlife.

  • Stayed March 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nnylfie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stamford, Connecticut
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 14, 2012

We spent one night at Il Lugano and had a superb experience. The hotel is beautifully decorated. The room was lovely and comfortable. We enjoyed a cocktail in the swanky lobby bar area prior to dinner. The front desk staff were all so helpful and met our every need. We had an intercoastal room with a balcony overlooking the waterway, which was great. All in all, a perfect stay.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LauraF684
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ilLuganoHotel, Executive Administrative Assistant at Residence Inn Fort Lauderdale Intracoastal/Il Lugano, responded to this review, March 19, 2012
Thank you for your feedback. The il Lugano team takes pride in providing our guests’ with a superb experience from the moment they arrive. It seems you truly enjoyed the amenities our “hidden gem” has to offer from our views to our rooms. We hope to see you soon.

Maisa Palacios
Executive Administrative Assistant
il Lugano Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brossard, Quebec, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 13, 2012

We stayed for March break 2012.
The hotel is just wonderful, very modern and very civilized personnel. Extremely clean and comfortable. The outside pool, the spa, the gym were amazing.The beach is a few minutes away, walking.
The weather in March is the best, no humidity and lots of sunny days, good for the perfect tan.
The breafast at the hotel was very good, there are plenty of choices on the menu. For lunch and dinner we went to other places, my kids enjoyed the court food at Galeria Mall, which is more gourmet food than fast food.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lavinia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ilLuganoHotel, Executive Administrative Assistant at Residence Inn Fort Lauderdale Intracoastal/Il Lugano, responded to this review, March 19, 2012
We appreciate the wonderful comment and are honored to have provided a great stay for you and your family. We hope to see you again in the near future.

Maisa Palacios
Executive Administrative Assistant
il Lugano Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Fort Lauderdale Intracoastal/Il Lugano

Property: Residence Inn Fort Lauderdale Intracoastal/Il Lugano
Address: 3333 NE 32nd Ave, Fort Lauderdale, FL 33308-7120 (Formerly Residence Inn Fort Lauderdale Intracoastal)
Phone Number:
Location: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Fort Lauderdale
#7 Romantic Hotel in Fort Lauderdale
#16 Family Hotel in Fort Lauderdale
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Residence Inn Fort Lauderdale Intracoastal/Il Lugano 3.5*
Number of rooms: 105
Official Description (provided by the hotel):
A masterpiece of contemporary design rising 15 floors above the Intracoastal Waterway, il Lugano Hotel is Ft. Lauderdale’s most fashionable address. Experience the height of exclusivity at this spectacular Fort Lauderdale Beach hotel -- offering ultra-luxurious suite-hotel accommodations and lavishly appointed private residences. Stay only minutes from the city’s financial district, shops, beaches, restaurants, and nightlife. Enjoy stunning Atlantic Ocean and waterway views, world-class amenities, and availability to arrange private dockage for yachts up to 50 feet. Travel to nearby shopping and fine dining establishments in our luxury Cadillac Escalades* (based on availability, fee may apply). Blending the style of the world’s finest boutique hotels and a dedication to flawless personal service, we are redefining expectations for Fort Lauderdale hotel suite accommodations. ... more   less 
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Also Known As:
Il Lugano Fort Lauderdale
Hotel Il Lugano

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