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“Fantastic experience”
5 of 5 bubbles Review of W Fort Lauderdale

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W Fort Lauderdale
Ranked #26 of 128 Hotels in Fort Lauderdale
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
52 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Fantastic experience”
5 of 5 bubbles Reviewed June 9, 2013

I finally had the opportunity to stay at this hotel, and was not disappointed. For the most part, the staff was nice and helpful, with the exception of few rude people here and there. We got an excellent room upgrade as part of the SPG gold benefits, which was one of the residences in tower II (Tower II is definitely quieter than Tower I, which was nice). These rooms are spacious, well decorated, have a full kitchen, washer and dryer, as well as a nice jacuzzi tub in the bedroom. Valet was very efficient, and promptly greeted us at all times. Steak954 always has excellent food, and nothing tops off the mesmerizing jellyfish tank. The building has two fatal flaws, however, which is that the lobby elevators are extremely slow and smell like burnt oil all the time, and that Tower II does not have a service elevator, which means that staff uses the guest elevators as well.

Room Tip: Tower II rooms are much better, and quieter
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  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
Thank eg450
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDoucette, Guest Relations Manager at W Fort Lauderdale, responded to this review, June 27, 2013
Eg450 – Thank you for sharing your review, we especially love hearing from a loyal Starwood Preferred Guest. I am delighted to know you found our talent to be friendly and professional although it is disappointing to read about the few “rude’ talent you mentioned. We are circulating your review throughout the property as a training tool for our team and as a reminder to offer consistent Whatever / Whenever service. Thanks again, you are welcome back anytime.

Safe travels,
J Doucette
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,152)
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English first
Fort Lauderdale, Florida, United States
1 review
5 of 5 bubbles Reviewed June 9, 2013

This is the first time I have ever stayed at a hotel like this! I had the best time ever it was my birthday weekend trip and the W hooked me up with a free cabana for 3 days. The food was amazing and I loved everything I got. All the staff works together to make sure you get everything you want. The pool was also amazing and was a great place to hang out. I can't even begin to name off all the amazing things they did for me there. This is definitely a hotel that serves their customers and I can't wait to go back!

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Stephanie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chapel Hill, North Carolina
Level Contributor
91 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
4 of 5 bubbles Reviewed June 8, 2013

Being stuck in Ft. Lauderdale due to a missed connection, we stayed here using cash and points. THe hotel is enormous and there are two towers. I think i must be getting old as the living room (lobby) feels ever darker than ever. The staff were wonderful and my daughter was tickled to notice that they changed the mats in the elevator from "good morning" to "good afternoon" and so on...The elevator was finicky about accepting our card and allowing us to select floors. THis happened a few times and was a minor annoyance.

THe hotel has everything one needs and the location is perfect, right across front the beach. ITs also only 10 miles from the FLL airport.

  • Stayed June 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank motowninchapelhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDoucette, Guest Relations Manager at W Fort Lauderdale, responded to this review, June 27, 2013
Motowninchapelhill – We were delighted to welcome you for your impromptu visit to W Fort Lauderdale. So happy to know you found the beach location to be a perfect fit for your needs and your daughter was tickled to see the daily refresh elements, thank her for noticing. I completely appreciate how frustrating it can be to have sporadic keys and have shared this information with our Welcome Desk. They are researching this information to ensure proper key encoding processes are in place. Thanks again for your feedback, you are welcome back anytime!

Happy travels,
J Doucette
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
1 review
5 of 5 bubbles Reviewed June 8, 2013

Where do I start. From the time you arrive to the time you leave, the staff at the W is dedicated to making sure your every need is catered to. The food is awesome! Rooms are incredibly gorgeous as are the views. I didn't want to leave the room it was so fabulous. Love the tub and the separate temperature zones! Thank you Paula, as well as all the desk staff, and Joseph who is the consummate professional. I found a new vacation home at the fabulous W. Can't say enough.

Room Tip: If you have a large group, get the 2 bedroom. You won't be sorry. Loved the NW corner, views of...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rebecca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDoucette, Guest Relations Manager at W Fort Lauderdale, responded to this review, June 27, 2013
Thank you for the shining review. It was our pleasure to host you for your W Fort Lauderdale getaway. We can't wait to welcome you back again!

Happy travels,
J Doucette
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 8, 2013

W Hotels are associated with being cool, trendy, glamorous... This hotel just about makes the grade for the brand. Compared to the service we have received in other W hotels, we found the service here to be average.

We had a wonderful suite with an ocean and pool view, the room was pretty small and not very private (open plan bathroom in whole view of bedroom). However, it was still cool, clean and had the facilities we required.

The pool area was very busy and nothing to boast about by hanging out there. We stayed for a weekend and although the weather wasn't great, we were disappointed there was no DJ as expected and music was very quiet... Not expected from a W, especially on a weekend!

A nice weekend but not as Epic as expected, will probably try another hotel on our next visit to Ft Lauderdale.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Fiona B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDoucette, Guest Relations Manager at W Fort Lauderdale, responded to this review, June 27, 2013
Fiona B – Thank you for sharing your review. We were delighted to host you for your W Fort Lauderdale weekend getaway. It is wonderful to know you and your family enjoyed the stunning ocean views from you suite. It is disappointing to see that the Wet Deck and service did not meet your expectations. We do offer a DJ at the wet deck on the weekends with the exception of days with poor weather. We hope for the opportunity to welcome you back again.

All the best,
J Doucette
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, New York, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed June 7, 2013

The W brand is associated with being trendy and the W in Ft. Lauderdale was as expected. Rooms were small, but clean.

Unfortunately, the service was not quite what I had hoped. To be fair, the service wasn't bad...but, there were times when the night staff at the front desk seemed a bit uninterested or preoccupied.

The continental breakfast seemed a bit overpriced, but was sufficient for continental breakfast.

All in all, not a bad stay, but certainly could've been better.

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
1 Thank mikemshaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDoucette, Guest Relations Manager at W Fort Lauderdale, responded to this review, June 13, 2013
Mikemshaw – We appreciate you taking the time to share your review. It is disappointing to see the hotel service did not meet your expectations, these are certainly not the kinds of memories we want our guests to leave with. I have shared this valuable feedback with our Welcome Office and they are using this as a training tool to ensure all talent are offering friendly and professional service. Thank you again, we hope for the opportunity to welcome you back.

All the best,
J Doucette
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
5 of 5 bubbles Reviewed June 6, 2013

My boyfriend and I came down from NYC for a quick 3 day getaway (June 1st-4th and loved the hotel!! The staff was exceptional, room was very clean, had a wonderful view of the ocean, and the restaurants were delicious. The pool staff (Courtney and Jeremy) was so friendly and willing to help with anything needed. The concierge recommended a wonderful restaurant, Canyon, in addition to Steak 954 which were amazing. We arrived late on Saturday night and ordered room service and the food was prompt and delicious and the staff that brought the food was so friendly and welcoming. We happened to run out of shampoo the one morning and asked for a new bottle and not only was a bottle brought up immediately, but a little goodie bag with all the essentials was included. The customer service was top notch and the hotel grounds was very clean and kept in tip top shape. It was the perfect getaway to relax. We had such a great time and will definitely visit again!! W Hotels never cease to disappoint.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDoucette, Guest Relations Manager at W Fort Lauderdale, responded to this review, June 13, 2013
Kris H – Wow, thanks for the shining review! I am so happy to know you enjoyed soaking up the rays at Wet, our signature Whatever / Whenever service and exploring the local area. I can’t wait to share your review with the rest of our team and commend Courtney and Jeremy for their excellent service. Thanks again, you are welcome back, anytime!

Happy travels,
J Doucette
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W Fort Lauderdale

Property: W Fort Lauderdale
Address: 401 North Fort Lauderdale Beach Boulevard, Fort Lauderdale, FL 33304
Phone Number:
Location: United States > Florida > Broward County > Fort Lauderdale > Central Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Fort Lauderdale
#7 Spa Hotel in Fort Lauderdale
#9 Luxury Hotel in Fort Lauderdale
#14 On the Beach Hotel in Fort Lauderdale
#15 Family Hotel in Fort Lauderdale
#16 Romantic Hotel in Fort Lauderdale
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — W Fort Lauderdale 4*
Number of rooms: 430
Official Description (provided by the hotel):
Overlooking South Florida beach with unobstructed ocean views, W Fort Lauderdale has sand and surf on one side, and intercoastal elegance on the other. A daily resort fee of $26.50 will be collected at the property. ... more   less 
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Also Known As:
w Fort Lauderdale Hotel Fort Lauderdale
w Hotels Fort Lauderdale
w Hotel Fort Lauderdale

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