First, our room was not ready until 4:45 and no apology was made (official check in time is 4pm; we actually arrived at 3pm). Our room layout was stunning (a fabulous 2 bdrm, 1500 sq ft) but the floor was incredibly dirty...sticky and turned sock soles black. Unbelievable for a W! We have stayed a W hotels in a number of locations. The attitude of the staff left much to be desired as well; generally not a feeling of a service culture. And at this level of room & hotel, wi-fi should be at no charge as it is at other W properties. You can buy a $14 drink at the bar and get free wi-fi, but if you are staying at an $800/night room you have to pay $14.95 for wi-fi access. When I shared my disappointment with the manager, he did offer a room credit which was appreciated, but it really should be a part of the hotel's unique service offering. Finally, our room was not cleaned until late afternoon, which is never our experience at the numerous hotels we stay at when travelling. Surprising, disappointing to sum it up.
- Official Description (provided by the hotel):
- Overlooking South Florida beach with unobstructed ocean views, W Fort Lauderdale has sand and surf on one side, and intercoastal elegance on the other. A daily resort fee of $26.50 will be collected at the property. ... more less
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- Also Known As:
- w Fort Lauderdale Hotel Fort Lauderdale
- w Hotels Fort Lauderdale
- w Hotel Fort Lauderdale