Just arrived for a 2-night stay at the W Ft. Lauderdale with my wife, 3 kids, and our nanny. We are staying a beautiful 2-bedroom "Marvelous Flat."
Knowing that we were arriving at night, I contacted the hotel by e-mail earlier this week to request that a crib and roll away beds be set up in our room in advance of our arrival. I got a quick reply from one of the W "Insiders" letting me know that my request would be taken care of.
To my surprise, I got a call last night from Ryan Thomas at the hotel who just wanted to confirm that he had already pre-blocked our room, and had the room set up as we had requested so that it would be ready for our arrival. This morning, Bobby Harris from the hotel called to let me know that he also had checked on the room for us, and that he would look forward to meeting us upon check-in to take us to our room.
When we arrived to the property this evening, Bobby immediately met us at the welcome desk as promised. We were quickly in our room, and it was indeed set up as promised. Best of all, Bobby was great with my kids as we were getting settled, and even sent up a plate of cookies & milk for them to have before bed.
I spend at least 50 nights per year in Starwood properties, and I can not remember a service experience as positive as this one. Clearly, if a guest makes their wishes known to this staff prior to arrival, this property will do whatever it can to accommodate. Can't wait to see how the rest of the stay is!
- Official Description (provided by the hotel):
- Overlooking South Florida beach with unobstructed ocean views, W Fort Lauderdale has sand and surf on one side, and intercoastal elegance on the other. A daily resort fee of $26.50 will be collected at the property. ... more less
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- Also Known As:
- w Fort Lauderdale Hotel Fort Lauderdale
- w Hotels Fort Lauderdale
- w Hotel Fort Lauderdale