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bradleym748
Fort Myers, Florida

Disappointed

1.0 of 5 bubblesReviewed Nov 29, 2017
Check in was inefficient, room was not clean,poorly maintained,huge bug problem.Elevators not working had to take stairs many times. The little details that make a hotel stay enjoyable lacking.Have to really work on quality control and staff services
Date of stay: November 2017
Trip type: Traveled with family
2.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Review collected in partnership with Hilton Hotels & Resorts
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John A, General Manager at Hilton Fort Lauderdale Beach Resort, responded to this review
Responded Dec 13, 2017
Bradley, many thanks for taking the time to share your feedback. On behalf of our team, we’d like to apologize for the inconveniences that took place during your stay. We are working to improve the quality of our on-site amenities and do hope to welcome you back for a more enjoyable experience.

Best,
John Allan
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (8,157)
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2,667 - 2,672 of 8,157 reviews
Reviewed November 29, 2017

We stay at this property at least 3 times a year and always have an excellent experience. We did have a small issue this time, but thanks to Edward Thornton (manager) the issue was resolved quickly and it was one of our better stays. Ryan at Ilios is a pleasure to be around and almost makes us feel at home. Cohen of the bell staff remembers us every time and is always quick with a smile and a helping hand. These people and the beautiful property itself are what will keep us coming back for years to come.

Date of stay: November 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank Lisa S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 29, 2017

I stayed for six nights and felt like I was leaving family upon departure. The staff goes above and beyond to make you feel welcome and at home. From Cathy and Bryan leading valet parking, to Vicki at concierge, to every member of the front desk staff, you won't be disappointed. Breakfast is amazing and rooms are spacious and clean. Worth every penny of your stay!!!!!!!

Date of stay: November 2017
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
1  Thank amysbasketballevents
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 28, 2017

The rooms are spacious, the pricing is reasonable, the staff is friendly, the location is great, and the hotel is well maintained. We stay at this hotel a few times per year and we have never been disappointed. I highly recommend this hotel!

Date of stay: November 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank seanbgunning g
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 27, 2017

We have stayed there 4 of the last 5 years after cruising on Royal Caribbean. Every time it gets better. This time was no exception. Muhamad checked us in and our room was not ready (no problem since it was 10:00am). When he called and said our room was ready we found they had upgraded our 'ocean view' suite to an ocean front suite--how cool is that. Shane at the concierge desk was also over the top helpful. And we met Greg how oversees much of the operation. If you are looking for a first class place to stay you will not find a better place in Ft Lauderdale. BTW room 1717 is perfect!

Date of stay: November 2017
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank vern154
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 27, 2017

By far the absolute best place I have ever stayed. The staff goes above and beyond from the moment you walk in to the moment you depart. No matter if you are in the lobby, bar, restaurant, pool, it simply doesn't matter - everyone treats you with such respect and kindness while focusing on making your experience perfect.

Date of stay: November 2017
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank christinap384
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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