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“Excellent Service”

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Hilton Fort Lauderdale Beach Resort
Ranked #9 of 128 Hotels in Fort Lauderdale
Certificate of Excellence
GreenLeadersBronze level
Nashville, Tennessee
2 reviews
“Excellent Service”
Reviewed March 12, 2014

My friends and I stayed for a long weekend and had the best service i have ever received at a hotel. Joshua in particular took excellent care of us poolside and made sure we never wanted for a thing! The room was beautiful and the spa "head to toe" massage was amazing. Highly recommend! We are making this an annual event!

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank K B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John A, General Manager at Hilton Fort Lauderdale Beach Resort, responded to this review, March 13, 2014
Thank you for taking time to post a review; we are pleased that you received 'Excellent Service', and I will certainly recognize Joshua for going above and beyond! We appreciate your feedback and recommendation; and look forward to your next visit. Regards,
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5,107 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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Martha's Vineyard
Level Contributor
157 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed March 11, 2014

We were in Ft Lauderdale for just a couple nights. My friend is a Diamond Honors member and I a gold, so we usually stay in Hilton properties. She wanted to give this a try. We booked a double room for 50k points, which seemed to be the going rate during our travels this time. Our stay went off without a hitch. The room was nice, clean and our check in was smooth. We visited the coffee shop on the first level and walked across the street to take a morning walk on the beach. The valet service was friendly and fast. Very nice.

  • Stayed April 2013, traveled with friends
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Helpful?
Thank Knows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John A, General Manager at Hilton Fort Lauderdale Beach Resort, responded to this review, March 12, 2014
We appreciate your review, and your loyalty to Hilton as Honors Members. I am pleased that your entire Resort experience was positive, and that your accommodations were clean and comfortable. We hope you will return soon. Thank you!
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Boston, Massachusetts
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 10, 2014

Just got back from a warm weather get away trip. We loved every minute of it and can't wait to return. The staff was friendly and helpful. The room was spacious and had a beautiful ocean view from the balcony.

The pool area was fantastic, and since we were travelling with children and up at the crack of dawn to go swimming, finding chairs was no problem, but for those who like to sleep in you may have difficulty getting a chair.

The beach is right across the street and was busy but not over crowded and there was no college break craziness to speak of.

We can't wait to return.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Naimh C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John A, General Manager at Hilton Fort Lauderdale Beach Resort, responded to this review, March 11, 2014
Thank you for taking time to post a review about your recent stay; I am pleased that your experience at Hilton Fort Lauderdale Beach Resort was enjoyable, and that our team provided you with helpful and friendly service. We look forward to your return!
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Traverse City, Michigan
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 9, 2014

Staff was outstanding! Went over and above to make your stay top class. Best hotel I have ever stayed in Florida. If you requested a service or item, they followed up with a call to make shure you were satisfied. A little pricey but worth every penney. Everything was outstanding, can't think of anymore positive to say. THANK YOU!

Room Tip: Hotel is nicely positioned for a nice view on all sides.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank markk134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John A, General Manager at Hilton Fort Lauderdale Beach Resort, responded to this review, March 10, 2014
Thank you for the wonderful review about your recent stay at the Hilton Fort Lauderdale Beach Resort. We are pleased that your entire Resort experience was enjoyable and comfortable, and that our team took good care of you. We hope to see you back soon! John
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Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 8, 2014

This will be the 2nd time in as many years for us to stay at this resort. Last year we gave it rave reviews. This year we too a better look. The service and staff are top notch. The new restaurant is a refreshing change for the typical beach restaurants in this area. Very nice.

Room was clean, linens very nice, pillows are flat and hard. We asked for foam and that helped.

The bathroom is nice, large and accommodating, but it needs updating. Counter top needs replacing, shower stall needs regrouting and shower door leaks because of broken plastic trim around door.

The small kitchen was fine but needed some repair on the stove top and fridge was on its last leg. Also, with the view provided it would be nice if the glass window wall had been cleaned along with the glass railing outside.

None of the above will prevent us from a return visit next year, but it would be nice if some attention was given to these issues.

This is not a new hotel, but it is taken care of very nicely, although it does show it's age on the exterior doors going into the 6th floor restaurant, the broken wind protectors for outside dining, dirty floor tiles on the outside south side sunning deck on the pool floor.

Terry & Sue Clark
Room2403
2-18 thru 2-25-2014

Room Tip: Better views and sun shine on the south side. higher floors, nicer view
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank TerryJMichigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John A, General Manager at Hilton Fort Lauderdale Beach Resort, responded to this review, March 10, 2014
Thank you for the review; we are pleased you returned for a second stay. It appears that you enjoyed our Oceanfront location, and that our team provided you with friendly and helpful service. I have reviewed your comments with our Housekeeping and Maintenance teams; I apologize that some areas of your room were not up to standard. Guest feedback is very important to us and we appreciate the details. We hope you will return in the future, and if I can assist with future reservations, please feel free to contact me directly at 954-414-2602. Regards,
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Farmington Hills, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 8, 2014

We have stayed at the Hilton before and after cruises on many occasions. They have great one bedroom suites with great views of the ocean and intercostal water way. Michelle at the front deck was very helpful. She went out of the way to make our stay special.
We really enjoy the food at the Le Marche gourmet market. It is convenient to bring back to the room and eat while enjoying the views.
Every time we return John the bell captain greets us with a smile and Vicki the concierge asks us how she can help. They truly make this feel like we are like family. This is our go to place to get away from cold winters in Michigan.

  • Stayed November 2013, traveled as a couple
    • Value
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Helpful?
Thank Randy_and_Diana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John A, General Manager at Hilton Fort Lauderdale Beach Resort, responded to this review, March 10, 2014
We appreciate the review about your recent stay; I am pleased that your Resort experience, once again, was enjoyable and memorable. I am also happy to read that our team provided you with the kind of service you should expect from our Resort; I will ensure that Michelle, John, and Vicki receive the recognition they deserve. Thank you for making the Hilton Fort Lauderdale Beach Resort your home away from homen when traveling to the Fort Lauderdale area. Regards,
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Syracuse, New York
Level Contributor
87 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 8, 2014

Upon our arrival at 2:45 we were told the room was not ready with no estimation of when we could check in. So we had to leave our bags which cost us some gratuity money. We had hoped to get some afternoon beach and pool time but with nowhere to change into swimsuits we decided to have a drink at the bar. We ordered some appetizers, one came out and was finished before the second dish arrived. Service was very slow and the food was not worth the wait or price. We were notified our room was ready and was checked in around 4 p.m. We were given two $20 breakfast vouchers because of the late check-in which does not make up for not having the room ready on time. The overall cleanliness was lacking, there were hand prints around the doorways, and the sliding doors were not clean. It was not until later on that we noticed some of the pillowcases were dirty. Also we were unable to get espn channel to watch a game so we went to the bar. I went to the front desk and they sent a tech to the room, but we were already disappointed. I asked if there were any room upgrades available and that I was willing to pay the extra money. They said there was nothing available and gave me 3 $20 coupons for dinner. Since we already had dinner plans elsewhere that was not much help. I will say that we were allowed to extend our check-out time until noon. Also upon leaving, the front desk person exchanged our unused breakfast vouchers for lunch which was nice. Overall a disappointing Hilton experience, and I would not recommend this hotel.

  • Stayed March 2014, traveled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Howard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John A, General Manager at Hilton Fort Lauderdale Beach Resort, responded to this review, March 10, 2014
Thank you for the review on TripAdvisor; we appreciate all guest feedback, and will certainly share your comments with our entire team. I'm very sorry that your Resort experience was dissapointing; cleanliness and personalized service are of upmost importance to us, and I have reviewed the issues described with our Housekeeping department for further follow-up. At your convenience, I would greatly appreciate an opportunity to speak with you directly. I can be reached at 954-414-2602. John
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Additional Information about Hilton Fort Lauderdale Beach Resort

Property: Hilton Fort Lauderdale Beach Resort
Address: 505 N Fort Lauderdale Beach Blvd, Fort Lauderdale, FL 33304-4109
Phone Number:
Location: United States > Florida > Broward County > Fort Lauderdale > Central Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Fort Lauderdale
#2 Top resorts Hotel in Fort Lauderdale
#3 Spa Hotel in Fort Lauderdale
#4 Luxury Hotel in Fort Lauderdale
#4 Romantic Hotel in Fort Lauderdale
#5 Family Hotel in Fort Lauderdale
#5 On the Beach Hotel in Fort Lauderdale
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Fort Lauderdale Beach Resort 4*
Number of rooms: 374
Official Description (provided by the hotel):
The Hilton Fort Lauderdale Beach Resort is located on the shoreline of Fort Lauderdale's exclusive north beach, between the palm-shaded boulevards of Sunrise and Las Olas. The Resort delivers the refined elegance of beach resort living, with unique tropical amenities and upscale accommodations, much larger than a regular hotel. Our vision is to provide Distinct Personalized Service by creating unforgettable experiences for our well-traveled guests. ... more   less 
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Also Known As:
Hilton Ft Lauderdale Beach Hotel Fort Lauderdale
Hilton Hotel Fort Lauderdale
Fort Lauderdale Hilton

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