We just returned from a trip where we spent two nights at the Hilton Ft. Lauderdale Beach Resort. We had originally booked an King Studio Oceanview room. We paid for one night's lodging in advance, and I also confirmed this room on two occasions - the second occasion being the day of arrival. We were assured that they had the room ready for us. Upon check in that evening we were informed the room was no longer available. I inquired about why they had confirmed the room just hours before and then had given it away, and we were told that the rooms at this Hilton are actually owned by individual owners who can choose to stay in their room at the last minute. The hotel guest is then given another room. They put us in a room with a view of the Intercoastal, and reduced the rate that we had to pay for the room. They also threw in a couple of "extras" as an apology. While we were disappointed to not have the Ocean View room that we had booked, we felt that the way the Hilton handled the situation was superb. Thus, the excellent rating. As a note to future hotel guests, I would just warn you that the room you book may not be available when you arrive. However, the facility is very nice, and the customer service at this Hilton is the BEST that we have received at any HIlton we've ever stay at.
- Official Description (provided by the hotel):
- The Hilton Fort Lauderdale Beach Resort is located on the shoreline of Fort Lauderdale's exclusive north beach, between the palm-shaded boulevards of Sunrise and Las Olas. The Resort delivers the refined elegance of beach resort living, with unique tropical amenities and upscale accommodations, much larger than a regular hotel. Our vision is to provide Distinct Personalized Service by creating unforgettable experiences for our well-traveled guests. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Ft Lauderdale Beach Hotel Fort Lauderdale
- Hilton Hotel Fort Lauderdale
- Fort Lauderdale Hilton