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“Shuttle service lacking, but hotel great”

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Holiday Inn Express Hotel & Suites Ft. Lauderdale Airport/Cruise
Ranked #12 of 128 Hotels in Fort Lauderdale
Certificate of Excellence
Portland, Oregon
Level 4 Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Shuttle service lacking, but hotel great”
Reviewed January 29, 2014

We stayed here the night before our cruise left. Since we didn't plan on renting a car, we picked this hotel based on its airport shuttle, cruise terminal shuttle, and availability to food.

We called the day before we arrived, asking about the shuttle and were given instructions to call when our flight landed. Long story short - we waited at the airport for almost an hour before the shuttle came. I don't know if the front desk was just super busy, but we kept calling and asking for clarifications but the phone would often just ring and ring, and the people were less than helpful. To make things more fun, we saw 4 other Holiday Inn shuttles go past us - all for different hotels, and all with surly drivers. Eventually the right shuttle came and we got on with other couples that had also been waiting a while. Luckily we weren't in a hurry that evening.

Once we got to the hotel, everything was great. Front desk staff was friendly, our room was very large and clean, and there was even a little kitchen in it. It would have been great for a longer stay. Breakfast was pretty crowded, but food was hot and was restocked often.

The location of the hotel is good - close to the cruise terminals and to grocery stores, restaurants, etc. We walked to a nearby restaurant and the hotel helped us arrange a shuttle to the cruise terminal. We were pleased overall!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank garzeneshct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TAManagement, Manager at Holiday Inn Express Hotel & Suites Ft. Lauderdale Airport/Cruise, responded to this review, January 30, 2014
Thank you for choosing our hotel. We always appreciate honest feedback from our guests to ensure our hotel is staying on track with our high level of service standards. We sincerely apologize for the inconvenience you encountered with our shuttle service. Thank you again!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (171)
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English first
New Delhi, India
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 26, 2014 via mobile

Our stay The hotel was good. We had gone during 2013 Christmas, the staff was helpful and polite. Location was close to the beach( 5 mins drive) and also for those who take cruise. However, the rentals were more for the city and the services provides. The breakfast area is small and the food served is minimal.

Stayed December 2013, traveled with friends
Helpful?
Thank Lifetraveller_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TAManagement, Manager at Holiday Inn Express Hotel & Suites Ft. Lauderdale Airport/Cruise, responded to this review, January 27, 2014
We appreciate hearing from our guests. Your comments have been passed along to our entire staff. It is our mission for our guests to enjoy a comfortable and clean stay! We truly appreciate your business and do hope to see you again soon.
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Bradenton, Florida
Level 5 Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 23, 2014

Even though we arrived early rhe desk made every effort to get us into our rooms as soon as possible--which was very soon. This is an excellent place to stay pre-cruiise. The shuttle is a very good deal because the price is reasonable and the transfer went smoothly and on time.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank joaner11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TAManagement, Manager at Holiday Inn Express Hotel & Suites Ft. Lauderdale Airport/Cruise, responded to this review, January 27, 2014
Thanks so much for the great review. We are happy that you enjoyed your stay. We will share all your comments and suggestions with our entire staff. Please come back to visit when visiting Ft Lauderdale, or going on a cruise. We wish you the best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange County, California
Level 6 Contributor
84 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed January 22, 2014

As many have mentioned, this particular Holiday Inn is very popular with the cruising set. If you are staying pre-cruise you can get a reasonably priced ($8) shuttle to the port. It is a different story if you are coming post-cruise. We called the hotel from the port on arrival and were informed that we could be picked up for a per person fee, then we were informed that the service was not available after all. This led to a very long wait at the port as we had to find cabs for our group of 6. (it was an exceptionally slow cab day) In hindsight this may have been avoided had we pre-arranged a pick-up? Just FYI if you are arriving via cruise ship and have not verified that the hotel's shuttle is available.
The shuttle to the airport, however, is free and very reliable. Just check their website (or the front desk) for operating hours.

As for the hotel itself, it is a typical Holiday Inn Express. If you have stayed at one before then you know what to expect as to cleanliness (good), included breakfast (tasty hot cinnamon rolls,and those funny little pre-cooked omelets & sausage patties) and no-smoking policy.
The rooms were very large. Useful items in the room: iron/ironing board, coffeemaker,microwave, refrigerator and plenty of space to store luggage (a real plus if you are a cruise passenger and have brought too many suitcases!) There is also a nice business center and fitness room that are open 24hrs. Two of the five floors have coin laundry facilities.
While there is a pool, and the facilities are nice, I can't see anyone choosing to stay at this particular location for any reason except being in transit. There is nothing of particular interest within walking distance... beach, museums, shopping...all require taking a cab (unless you have your own vehicle)
The only real negatives during our stay here were rather lumpy pillows and an extremely slow draining bathtub. Nothing that would prevent me from staying here again for a pre/post cruise night

Re: dining options. There is a strip mall across the road that has a few small restaurants (mostly take-away types) and a bar. We found "84Thai Food" to be an exceptional, if somewhat pricy, choice for a delicious sit-down dinner

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travellinjenna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TAManagement, Manager at Holiday Inn Express Hotel & Suites Ft. Lauderdale Airport/Cruise, responded to this review, January 27, 2014
It is great to hear that you enjoyed your stay. We thank you for giving us the opportunity to serve you. We will make sure to share your comments with our staff at our weekly staff meeting. We wish you the best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level 4 Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 21, 2014

Overall, this is a nice hotel. The check-in was pleasant and quick. The woman at the counter was friendly and helpful. We arranged to have transportation to our cruise for $8 per person. The room was clean and large. Bed was comfortable. Breakfast was just ok but it was good enough. A little crowded and a limited selection but it was sufficient. So what's wrong? The air conditioning. We were there in January and the a/c couldn't bring the temperature down past 74. Housekeeping tried and even replaced the whole unit but it also struggled though it did reach 70 by the morning. It seems like a small complaint but when you've been used to sleeping with temps in the low 60's it's not very comfortable. So, a qualified yes to this hotel.

There is a strip mall right across the road from the hotel with a Winn-Dixie grocery , McDonalds, dollar store, and a nice sports bar called Slackers.

Room Tip: We stayed on 5th floor. The elevator was a little slow but no noise in the room.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank boatride7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TAManagement, Manager at Holiday Inn Express Hotel & Suites Ft. Lauderdale Airport/Cruise, responded to this review, January 22, 2014
Thanks so much for your recent review. We are happy that you enjoyed your stay, but We apologize for the AC issues. We will share all your comments with our mainenance staff. Please come back to visit when visiting Ft Lauderdale, or going on a cruise. We wish you the best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sylvania, Ohio
Level 6 Contributor
177 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed January 20, 2014 via mobile

The hotel is about 5-10 minutes from the airport with shuttle service. They couldn't have been nicer. They also shuttled us over to dinner at the crown e plaza which is a sister hotel. New hotel. Very clean

Stayed December 2013, traveled as a couple
Helpful?
1 Thank lauramOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TAManagement, Manager at Holiday Inn Express Hotel & Suites Ft. Lauderdale Airport/Cruise, responded to this review, January 22, 2014
It is great to hear that you enjoyed your stay. We thank you for giving us the opportunity to serve you. We will make sure to share your comments with our staff at our weekly staff meeting. We wish you the best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
1 review
Reviewed January 12, 2014 via mobile

We were very happy with our accommodations and appreciated the friendly helpful front end staff that were able to help us extend our stay at this hotel when our flight was canceled. We would stay here again - the shuttle service worked well, it's close to the airport and cruise port, breakfast has plenty of choices, pool area and rooms were very clean. Great Thai food across the street and family BBQ a short walk away.

Stayed January 2014, traveled with family
Helpful?
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TAManagement, Manager at Holiday Inn Express Hotel & Suites Ft. Lauderdale Airport/Cruise, responded to this review, January 14, 2014
It is great to hear that you enjoyed your stay. We thank you for giving us the opportunity to serve you. We will make sure to share your comments with our staff at our weekly staff meeting. We wish you the best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Ft. Lauderdale Airport/Cruise

Property: Holiday Inn Express Hotel & Suites Ft. Lauderdale Airport/Cruise
Address: 1150 W State Rd 84, Fort Lauderdale, FL 33315-2436
Phone Number:
Location: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Fort Lauderdale
#19 Romantic Hotel in Fort Lauderdale
#29 Family Hotel in Fort Lauderdale
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Ft. Lauderdale Airport/Cruise 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Take a Virtual Tour of the hotel.The Holiday Inn Express Hotel & Suites Ft. Lauderdale Airport/Cruise Port is located near the Ft. Lauderdale/Hollywood Int'l Airport, Port Everglades Cruise Port & Broward County Convention Center - the perfect choice for a business or leisure stay. The beaches, Shops of Las Olas, Riverwalk Arts & Entertainment district, downtown, Museums, Theaters, Malls and a variety of restaurants & local attractions are all within a short drive.The hotel pampers guests daily by serving a complimentary 'Express Start breakfast bar' along with USA Today news. Free high-speed Internet access is available in all guest rooms & suites plus free local calls, microwave/fridge, & coffee maker. The Marina Mile Meeting Room, Express Board Room & business center features high-speed Internet access. Adding to the many guest amenities & services to assure your stay is comfortable & pleasant an exercise room with state-of-the-art equipment, Coin laundry room, and outdoor heated pool in a tropical garden setting are on-site.A complimentary shuttle is available from 5:30 AM to midnight to and from the Ft. Lauderdale/Hollywood Int'l Airport. Drop-off transportation to Port Everglades cruise port is available on a complimentary basis. 'A completely non-smoking hotel.' ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Ft. Lauderdale Airport/Cruise
Holiday Inn Express Fort Lauderdale
Holiday Inn Fort Lauderdale
Fort Lauderdale Holiday Inn

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