My husband and I stayed three nights at the hotel and we were very disappointed.I read the glowing reviews in trip adviser and note you have given this hotel top awards for 2012 and so on.
The suite is nice enough and the staff pleasant and for the price they charge it should be, but our complaint is in the way the hotel words the area where they are. They say...'Only steps from world-class boutiques, galleries, restaurants, museums, theaters, casinos, and nightspots'......absolutly untrue and misleading. Outside the hotel is only the beach not even a shop. The only steps you take are to a taxi which takes you to these places. Casinos are miles away which we found when we paid the taxi fare.
We come from New Zealand and when you make a booking from the other side of the world you rely on the hotel descriptions and the reviews. We thought we were going to a vibrant and busy area (as described by hotel), so more research by 'Trip Advisor' maybe needed to check hotel information is actually what it says it is prior to recommendation.More