I was very unlucky this time. My room phone was not working, so I could not call any service at the hotel. I wanted to order a sandwich at night while working on my computer, but had to dress up and go down to the brasserie and explained the reception about the issue. They said "an engeneer is going to see that in minutes", but never got that done. At the brasserie, I told them I would have my burger there as I as there anyway, but I came back already in a box, so I took it back to the room.
As I still had too much work to do, I left outside my breakfast order, but next morning it was still there, nobody picked it up although I left it before the necessary time. Then again, how could I call them? Used my cell phone to contact room service and order it all again and took the opportunity to complain about the phone, but got the samen answer: "an engeener will be there soon, he is about to arrive", but nothing happened.
Regarding my room, the air conditioning was noisy, and the service level bad as well: no menu in the room (I found this out when I was trying to order some food) but only a wine list, no paper or pen to take notes.
These are small things, but is a sign of lack of attention to customers who are paying not a cheap price for a room hard to get (the hotel was full).
I had heard good references before, maybe I was just not lucky, but still I have not seen these mishappenings in hotels of similar cathegories.
- Official Description (provided by the hotel):
- A boutique property located on Fort Lauderdale Beach with panoramic ocean views and a focus on personalized service. Spacious rooms and luxury amenities make this property the perfect retreat for business or leisure travel. ... more less
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- Also Known As:
- The Atlantic Resort And Spa
- The Atlantic Hotel Fort Lauderdale