My sister and I ate at this restaurant on March 7, 2014. The food was very good, but the service was less than the standard we are used to. Bread was served after we got our dinner and I had to ask for it, I ordered fillet and had to ask for a proper knife with which to cut the steak. The waiter was barely visible to us and kept saying he'd be right with us - which was not RIGHT WITH US. Also when he brought the bill, he indicated there was an 18% gratuity already added to the bill and if we wanted to add more, we could. Because of his lack of attention I chose not to add to the gratuity so I simply drew a line through "tip" and put a total on the total line (which included the 18%) and signed my name. Low and behold when I was checking my credit card before paying my balance off, the amount paid to East End included an additional $10.00!!!! This, to me, is outrageous. If I could have, I would have left less than the 18% because of the waiter, but because the food was so good, I let it go. I have placed a call today to see what they will do about this additional charge. So beware, keep your receipts until you verify charges. I do.
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