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“Hotel is Beautiful, Staff NEEDS MAJOR HELP!”

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Hampton Inn Ft. Lauderdale /Downtown Las Olas Area, FL.
Ranked #34 of 128 Hotels in Fort Lauderdale
GreenLeadersBronze level
A TripAdvisor Member
“Hotel is Beautiful, Staff NEEDS MAJOR HELP!”
Reviewed September 11, 2013

As I stated in the title, this Hampton was the best Hampton in terms of condition, free breakfast, etc. that I have ever witnessed! The only problem was the Staff! They were constantly "pestering" me about payments here and there, and overall, very nausiating, to say the least! Please get the Manager and her staff some REAL CUSTOMER SERVICE TRAINING ASAP!

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton_GMCityCenter, General Manager at Hampton Inn Ft. Lauderdale /Downtown Las Olas Area, FL., responded to this review, September 12, 2013
Thank-You for taking the time to share your experience with us. I am always eager to receive transparent feedback. I am delighted that you enjoyed the hotel decor and it's amenities - the hotel is in a great location with a " Funky Fort Lauderdale decor feel ". As for your comments regarding the staff, I have looked into your concerns and want to advise you that at any hotel, restaurant or location where you are receiving a service a form of payment is necessary. Due to several decline credit cards and having to obtain multiple credit card authorization forms I can understand how this may seem as if the staff is " pestering " you. Honestly, nothing personal , it's just business. As I am certain have read from the past over 100 reviews the staff is complimented on the majority as making each and every guest stay relaxing and one of the best! I do apologize that you felt the way you did upon departure. We hope to see you on your next trip to Sunny South Florida !



Safe Travels,
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (116)
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English first
Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 10, 2013

Stayed here for a quick two day business trip working in the Las Olas district. Received a nice welcome upon arrival (as a business traveler, it is very much appreciated).

Nice property situated next to city hall in downtown Ft. Lauderdale. Layout is similar to the Hampton Inn by Miami International Airport; spacious contemporary breakfast lounge area on the second floor adjacent to the lovely outdoor pool deck. Unique feature for a Hampton Inn: the coffee area transitions into a hotel bar serving apps/tapas at night.

Rooms were definitely above average for a Hampton Inn and their competitors where the contemporary design was carried through to. They get additional bonus points for the smart floor to ceiling "kitchen/pantry" cabinet containing the fridge, microwave, coffee, and storage. Simple, yet effective.

My single drawback: the immediately surrounding blocks of the hotel are a mixture of municipal facilities and dated undeveloped lots, so not necessarily the most picturesque. That said, it's a couple blocks north of the Las Olas district and blocks from other stores, the Fresh Market, etc; just simply be aware of your surroundings if walking later at night.

Would definitely stay here again.

  • Stayed August 2013, traveled on business
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Helpful?
1 Thank Marc M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton_GMCityCenter, General Manager at Hampton Inn Ft. Lauderdale /Downtown Las Olas Area, FL., responded to this review, September 11, 2013
Greetings from the Hampton Inn Downtown Fort Lauderdale!

I am always excited to receive well thought out feedback that points out our successes. This is a great motivator for our team and assists them in keeping up the good work and pleasing future guests. At the Hampton Inn Downtown Fort Lauderdale - City Center the staff loves what they do and that clearly reflects on the service you were given at check-in and throughout your stay! We are located in a great location, being the closest " brand named " hotel to trendy Las Olas which is just a few short blocks away " walk able " or just a $5.00 - 5 minute taxi ride. Las Olas offers over 40 restaurants to choose from with boutique shopping, cafe's and a gorgeous waterfront “maybe for an after dinner stroll? ". You mentioned our bar that does offer terrific tapas food items; this is a recently added amenity that our guests enjoy! Open 7 days a week from 5pm - 11pm.

I do look forward to seeing you and your colleagues on your next trip to Downtown Fort Lauderdale!

Safe Travels,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pompano Beach, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 4, 2013

It's not just a Hotel, it's an experience. If you want to feel pampered this is the place to go. Everything has been thought of that you might need before you arrive. There is an Iron to iron your clothes in the closet, the beds are beautiful and comfortable and even decorated with gorgeous white duvet's and soft pillows. The bath has all the amenities you might need from luxurious soaps to a cute little coffee maker. Everything is clean and the staff is friendly and helpful. The free breakfast offers something for everyone from fresh fruit to cereal to sausage and eggs, Belgian waffles, coffee and juice. They even offer you a free drink at the bar and if you have time there is an exercise room and a swimming pool. You will be so comfortable and so well taken care of that you won't want to leave.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Wanda N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton_GMCityCenter, General Manager at Hampton Inn Ft. Lauderdale /Downtown Las Olas Area, FL., responded to this review, September 11, 2013
Greetings from Sunny South Florida...

I am delighted to hear that you had an outstanding experience! At the Hampton Inn Downtown Fort Lauderdale we take pride in exceeding each and every guest expectations and love doing it! We do try to go the extra mile to ensure that the comforts of home are offered at our hotel ... You're home away from home! We did recently add a full service bar with tapas food items opened 7 days a week from 5pm - 11pm. This is just one additional amenity that we offer to our guests to create the relaxing atmosphere you come to expect after a long day at the office or returning from a day at the beach...

I look forward to seeing you on your next trip to The Hampton Inn Downtown Fort Lauderdale!

Safe Travels,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manorville, New York
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 3, 2013

We stayed here after finishing a cruise. It was located about a ten minute cab ride from the port and about ten minutes from the airport. The room was nice with lots of windows overlooking the beach. The location was terrific with beach and restaurants readily available. The pool was small, but adequate.

Room Tip: Get a beach view.
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  • Stayed July 2013, traveled with family
    • Value
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Helpful?
Thank pattyt7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton_GMCityCenter, General Manager at Hampton Inn Ft. Lauderdale /Downtown Las Olas Area, FL., responded to this review, October 9, 2013
Greeting ‘s from Sunny South Florida,


I am excited that you loved our property! We are in a great location ( In the heart of Downtown Fort Lauderdale and just steps away from Trendy Las Olas and the Riverfront ) Our staff excels in guest service and it shows as they naturally go above and beyond with each and every guest. In efforts to make our guests feel more at home and enjoy their stay we recently added a full service bar with tapas food items - located on our second floor overlooking our pool and the Fort Lauderdale skyline.

I do hope to see you on your next trip to Sunny Fort Lauderdale!

Safe Travels,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 25, 2013

It was OK, the area around this hotel it is NOT safe at all. I was not aware of the SATISFACION policy. The free brakefast was not good quialty. I shouild not be charge for PARKING fee. I used the parking for ONE night, but iwas charged for every night during my stay.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
2 Thank Mohamed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton_GMCityCenter, General Manager at Hampton Inn Ft. Lauderdale /Downtown Las Olas Area, FL., responded to this review, August 26, 2013
Greetings from Sunny Fort Lauderdale -

I wanted to take a moment and respond to your review and experience. The Hampton Inn Downtown Fort Lauderdale is dynamically located right in the heart of Fort Lauderdale. Just a few blocks from Trendy Las Olas which boasts over 40 restaurants with exquisite boutique shopping. Naturally, in every downtown area there are more colorful area's than others which to our benefit we are located outside of these areas and in a location where you can enjoy all that Fort Lauderdale has to offer ( Beaches , shopping, museums , restaurants and funky artwork ).

I do hope to see you on your next trip to Fort Lauderdale!

Safe Travels,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
102 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed August 17, 2013

Stayed one night here and had a lovely stay. This is a very nice hotel with great rooms. The breakfast was a good selection and nice seating area. The parking garage was also nice with a walkway into the hotel. The location was close to the airport (12 min) and close to the Los Olas area.

Reinhard at the front desk was very accommodating and helpful with directions and more.

We had accidentally gone first to the Hampton Inn Airport North (wrong GPS instructions) and that place looked very uninviting and dirty. We are extremely glad that we had booked this downtown location instead based on tripadvisor reviews.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PepeTravels44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton_GMCityCenter, General Manager at Hampton Inn Ft. Lauderdale /Downtown Las Olas Area, FL., responded to this review, August 20, 2013
Greetings from the Hampton Inn Downtown Fort Lauderdale City center!

I am delighted that your GPS put you on the right track and you were able to find us! Thank-You for your generous comments! We are a very unique property and far from the traditional Hampton Inn. Located right in the heart of Downtown Fort Lauderdale and just a stone’s throw away from trendy Las Olas you definitely made the right choice when booking us! Our decor has a “Funky Fort Lauderdale " theme and with our newly built full service bar with tapas food items we are the perfect place to enjoy a drink on our pool deck overlooking the Fort Lauderdale skyline ...

Looking forward to seeing you on your next trip to Fort Lauderdale!!

Safe Travels,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nebraska
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 13, 2013

Stayed at the Hampton Inn City Center for business. I found the customer service at the facility to be very good, they were prompt at check in and helped with taxi service. They have a very nice breakfast area with plenty of room to sit in the morning. As an added bonus this Hampton Inn has a bar, where I enjoyed a complimentary beer. This hotel is in close proximity to several restaurants. The rooms could probably be a little more updated, I have stayed in nicer Hampton Inn rooms on business. Overall it was a nice hotel in a good location and I enjoyed my stay.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank DJB21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton_GMCityCenter, General Manager at Hampton Inn Ft. Lauderdale /Downtown Las Olas Area, FL., responded to this review, August 15, 2013
Greetings from Sunny Fort Lauderdale!

I am delighted to always obtain transparent feedback. At the Hampton Inn Downtown Fort Lauderdale Downtown City Center we strive to make each and every guests experience a memorable one. We are just $5.00 and a 5 minute taxi ride to trendy Las Olas which boasts over 40 restaurants and boutique shopping! We have added a full service bar with tapas food options which is open seven days a week from 5pm - 11pm nightly. Thank-You for your review!

I look forward to seeing you on your next trip to the Hampton Inn Fort Lauderdale Downtown City Center -
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Ft. Lauderdale /Downtown Las Olas Area, FL.

Property: Hampton Inn Ft. Lauderdale /Downtown Las Olas Area, FL.
Address: 250 North Andrews Avenue, Fort Lauderdale, FL 33301-1015
Phone Number:
Location: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Fort Lauderdale
#25 Business Hotel in Fort Lauderdale
#30 Romantic Hotel in Fort Lauderdale
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Ft. Lauderdale /Downtown Las Olas Area, FL. 2.5*
Number of rooms: 156
Official Description (provided by the hotel):
Dynamically located in the heart of Fort Lauderdale exciting downtown district, easy access to Las Olas shopping and entertainment district, Port Everglades, Fort Lauderdale/Hollywood Int'l Airport and beaches. We feature 156 appointed guestrooms featuring FREE HIGH-SPEED internet access, FREE HOT BREAKFAST, FREE local calls, FREE parking w/gated & covered parking available, in-room safe, refrigerator, microwave, coffee maker, hairdryer, iron/ironing board, 2 telephones w/voice mail, TV w/extended cable, business center, outdoor pool/whirlpool, exercise room, convenience store, coin laundry, hospitality suite, and meeting facilities. ... more   less 
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Also Known As:
Hampton Inn Fort Lauderdale Downtown - City Hotel Fort Lauderdale
Hampton Inn City Center
Fort Lauderdale Hampton Inn

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