I was overwhelming in praise for my first trip there a few years ago, not as much so this time. Although in fairness to the hotel, my issue was more with the handling of dinner reservation and what I paid. So I will reserve my comments to the hotel itself. Stayed 4 nights and paid for the suite which I can assure you was in excess of $600 per night. The choice was due more to lack of other rooms than my desire to spend that sort of money for a room.
The room itself was decent, not overly large, basically a large room with an enclosed sun deck. Couple of complaints, shower was lousy, you basically had to stand in corner of tub and hope that too much water does not run out onto floor. Shower head needs to be moved, certainly not for anyone taller than 6', if it was just moved to center of bath I think most of water issues would have been negated. I cannot imagine how it was designed that way. No shower curtain, sort of a half glass wall and gravity is supposed to do the rest. But other than that bath was decent, double vanities and sinks, nicely tiled. Bed was decent, just could not escape the thought and feel that I was sleeping on a plastic liner under the bed sheet, sounded and felt like that, I haved stayed in hundreds of hotels, never had that feeling.
Room was equipped with sofa, easy chair, couple of wicker chairs inside, had a high bar style wood table on the outside deck, great view overlooking pool. Comfortable, but due to cool weather this was not much of a factor as we did not use it. Also had a small mini-bar with snacks, standard fare, plan on paying for everything used from it.
Small bar downstairs, good selection of wine, poor selection of beer, just Bud and Heineken, a little lacking, no liquours. Was there and ordered wine and beer, wife had a fair pour, but next customer who was some sort of friend with manager came up, she poured him easily twice the amount. I understand it, but do not accept that, should have just poured him standard amount, after I just paid for mine. I am not a wine snob, just would be nice to see some other beer choices than two beers.
Outside pool area is very nice, great seating, nice touch of ice water availalble, no lack of towels.
One interesting issue was our next door neighbor had a racoon on her outside porch which was connected to ours. I recognize that wildlife are just that sort of un-controllable, but staff was sort of well I do not see one now attittude.
Made reservations for a town car to pick us up at airport, not a bad deal, about $60 I think, better than dealing with cab driver.
So, overall, depends on what you are paying, I paid quite an amount for 4 nights, probably more than it was worth. On the other hand, if you had a smaller room, probably a great deal. Not a large hotel, cozy, bar a little lacking. I do know that their restaurant gets good reviews. Good location, easy to walk to most things nearby.
- Official Description (provided by the hotel):
- Situated on New River Sound, a block from the beach, the Pillars Hotel is a beautiful mix of classical British Colonial architecture and 30's "Art Deco". Well-known for its magical sunsets, unpretentious service and its special dining experience, the hotel caters to travelers looking for a sophisticated intimate venue. ... more less
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- Also Known As:
- The Pillars