I am at my last night here before heading to Miami for the next three days before heading back home. For some reason, I think the rain for this season waited until I arrived and literally from the time of check-in and in less than 12 hrs will be check-out, it has rained basically non-stop.
Normally I would be agitated but the friendliness of the staff and the comfortable room more than made up for the weather! First, because there was availability, I was upgraded to a larger room and the nice chaise lounge proved to be a great place to sit and read while waiting out the rain between walks. I had two separate reservations and today I got the final bill under my door. Realizing that the second reservation was probably forgotten about on check-in, I went to the front desk and literally within minutes a second set of key cards was handed to me to cover the day. Also, everyone at the front desk addressed me by name and this little personal touch made such a difference. It was so easy to see that this hotel has customer service in mind based on how eager all employees, from the front desk, to managers and the bell staff were so polite and always smiling. Perhaps I can take a lesson or two from them for my job (grin).
The room was just amazing. I have tons of space in a non-smoking hotel and it was so clean. Too, the bathrooms are being upgraded as mine was. I took a nice long bath in the tub and I swear I could have fit three more people in there---so nice.
Each morning by the elevator there is coffee set up, orange water during the day and each evening at 7pm cookies are available at the front desk.
Though wireless comes with a charge, the difference between this hotel and others that I had stayed at is that I had options: I could either buy 24 hrs or 4 hrs. The 4 hr segments each day worked for me as I was able to use my laptop each morning at a coffee shop when I had brekkie and utilized the free wireless that way then at night would buy the 4 hr plan.
There is absolutely nothing at all that I can say about this hotel that is negative and surely if my travels bring me to FLL again, this would be the first place that I would check for availability.
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- Also Known As:
- Renaissance Fort Lauderdale
- Fort Lauderdale Renaissance