I recently returned from a one-week stay at the Gallerias. This was my second stay. The first, in Sept. 2006, was just as renovations were being finished. I couldn't fault it then; staff were universally friendly, room-service and housekeeping excellent, public areas and bedrooms were kept impeccable and...oh those beds... the most comfortable I have ever slept in any hotel around the world.. It's in a good location - close to the Galleria Mall and beach, walkable to beach-side night life. Believe me, I am a tidy guest, and any servicing of the room generally consists of changing towels and a run round with a vacuum. So, OK, the week before Easter was Spring Break and the hotel was close to capacity. But that's really no excuse for shoddy housekeeping. On more than one occasion we returned to find only one towel, no bath mats, amenities not replenished, or the amenity tray contents strewn over the bathroom counter. If the rooms were dusted once I'd be surprised. Standards need to be maintained, and it's a pity they have been allowed to slip. If anyone from the hotel is reading this, it was room 1015 from April 1. Give your housekeeping staff a pep talk.
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