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“A Nice Gem with a Water View”

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GALLERYone - A DoubleTree Suites by Hilton Hotel
Ranked #36 of 128 Hotels in Fort Lauderdale
Monument, CO
Level Contributor
71 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“A Nice Gem with a Water View”
Reviewed July 22, 2014

I stayed there for business from a Monday-Wednesday. My requested room was ready when I arrived at noon. I was greeted nicely from Valet and given tips about the area. I knew there was a $25 a day valet fee that I believe is excessive especially since everyone has to have a car in that area to get around Would love it if they would do a self park option for a lot less money. The front desk personnel were always so kind and helpful and the restaurant had nice food for reasonable rates. Everywhere we went, the entire staff really made the property atmosphere so nice. Additionally, the rooms were large, the beds comfortable and the housekeeping staff very respectful to your wishes. The added bonus was the ability to see water out your door or window and be close enough to walk down to the beach, grocery store, many restaurants, both chain and local hang outs. I would certainly stay here again if given the opportunity.

Room Tip: Ask for an intercoastal view, up high ... it's worth it!
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  • Stayed July 2014, traveled on business
    • Location
    • Rooms
    • Service
Helpful?
1 Thank pagelynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GALLERYone D, Director of Operations at GALLERYone - A DoubleTree Suites by Hilton Hotel, responded to this review, July 29, 2014
Dear pagelynn,

Thank you for posting a review. I am very pleased to hear about your experience with us! It appears that our entire team took good care of you on this special trip. We look forward to your return.

Kind regards,

Tiffany Davis
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,678 reviews from our community

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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (522)
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Port Huron, Michigan
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 22, 2014

Stayed in a one bedroom suite, and it was sweet! The balcony extended from the living room to the bedroom with both rooms having access with sliding doors. The furniture was very up to date and comfortable. It had a dining space and a kitchenette. The view from the room was fabulous. It has an indoor and outdoor bar with a very inviting seating area outside. The dining experience in the hotel was fabulous and the staff could not have been friendlier, except for the outdoor barmaid.Expensive, but well worth it.

  • Stayed February 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank MaryAnne906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GALLERYone D, Guest Relations Manager at GALLERYone - A DoubleTree Suites by Hilton Hotel, responded to this review, July 29, 2014
Dear MaryAnne906,

Thank you for taking a moment to share your experience at GALLERYone a DoubleTree Suites by Hilton. We are happy to hear that our entire Team made your stay more comfortable. Your comments about the hotel and our team are simply our best reward. We look forward to seeing you the next time you travel to Ft. Lauderdale area.

Kevin Stabile
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 20, 2014

I stayed at the Gallery one this past weekend for a family reunion. We stayed Thursday to Sunday and saw at least 2 roaches in our room each day. This place is infested. The worst part is our 3 month old son was with us and roaches crawled in his diaper bag. I called to complain and the front desk said that they would send someone from housekeeping but no one ever came. When we checked out, the staff was nice enough to comp a small part of our stay due to the inconvenience. I actually recommended this hotel for our family reunion. The event planning staff were phenomenal but it is unfortunate that the roach issue ruined our stay.

  • Stayed July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
5 Thank Moniquedmsw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GALLERYone D, Director of Operations at GALLERYone - A DoubleTree Suites by Hilton Hotel, responded to this review, July 22, 2014
Dear Moniquedmsw,

Thank you for your feedback and for choosing GALLERYone a DoubleTree Suites by Hilton. We regret to hear that you had unacceptable experience at our property. We’re sorry you encountered insect challenges. This is not typical for our hotel, and we appreciate that you brought this to our attention. We work closely with a professional pest control company to address and correct any pest situation that might occur. We have shared your comments with our staff and promise the situation has been successfully addressed. By the way, thank you for your nice comments about our Catering and Event Managers. It appears that our team took good care of you on this special trip.

Tiffany Davis
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hollywood, Florida
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 18, 2014 via mobile

This incompetently run hotel messed up big time
My son was getting married
I made gift baskets -- for each of the guest rooms
After tipping the doorman generously, I was told that there would be additional charges for each basket
THEY WERE NEVER DELIVERED
Two days later as people were leaving random baskets were given to the wrong people.

Hotel's response "we will take off the delivery charges"

These bags were expensive, hand made and full of individually selected items---
At the end of the ordeal - they paid for my sons room and gave us a free night --
Not worth the headache.
They were thoughtless and rude and I spent hours putting the added touches on everything for nothing
BTW- they charge a fortune for parking and serve breakfast on dirty dishes.

Stayed December 2013
Helpful?
2 Thank Jill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GALLERYone D, Guest Relations Manager at GALLERYone - A DoubleTree Suites by Hilton Hotel, responded to this review, July 22, 2014
Dear Jill B,

Thank you for your review of your stay in December 2013 at GALLERYone a DoubleTree Suites by Hilton. We’re very sorry that you encountered issues with gift bags. We do our best to make sure all of our guests have a rewarding stay. Since then we’ve addressed these issues with our staff and reevaluated delivery process and it has been more efficient today. We hope that next time you’re in Ft. Lauderdale area; you’ll visit us again and experience a higher level of customer service. Thank you again for your comments.

Best regards,

Kevin Stabile
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
2 reviews
Reviewed July 17, 2014 via mobile

Very good hotel, big room. The attendant did not replace the used cutlery or the coffee but overhaul great experience. Nice hotel and good food in the restaurant. I was welcome very nicely in the reception. Helia, the cleaner was very nice, kind and attentive to requests. Great hotel.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ben M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GALLERYone D, Front Office Manager at GALLERYone - A DoubleTree Suites by Hilton Hotel, responded to this review, July 22, 2014
Dear Ben M,

Thank you for the great comments about your recent stay; it appears your GALLERYone experience was enjoyable and comfortable. We are sorry for issues with used cutlery, but we are pleased that our team took care of it right away. I am very glad that our team members provided the type of service you should expect from our Hotel and will ensure that Helia receives the recognition she deserve.

Kevin Mugridge
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malaga, Spain
Level Contributor
307 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
Reviewed July 17, 2014

I have stayed at Gallery One for many, many years and I have never experienced any noise problem. In fact quite the opposite. The staff are fantastic and the rooms are just what I want. It is a cross between a Hotel and having your own two bed roomed condo. For me Gallery One is perfect right down to the best location in town, a few minutes walk to the mall or the beach with plenty of restaurants close by.The valet parking is no dearer than any other hotel.

Room Tip: Choose a two bedroom South facing. Great for extra room.
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  • Stayed April 2014, traveled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stewart1234567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GALLERYone D, Front Office Manager at GALLERYone - A DoubleTree Suites by Hilton Hotel, responded to this review, July 22, 2014
Dear Stewart,

We are incredibly grateful for your loyalty and for your kind words. It feels so good when we are receiveing such a great comments each time you stay with us. Each and every one of us takes great pride in knowing when a guest had an enjoyable and memorable stay, so your comments about the hotel and our team are simply our best reward. See you soon!

Kevin Mugridge
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 17, 2014

The hotel is very modern. It was a perfect location for my family to rest up after our very busy cruise vacation. We could walk to the beach and the popular mall. There were plenty of places to eat nearby as well.

  • Stayed July 2014, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank jenniferbN3731TD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GALLERYone D, Director of Operations at GALLERYone - A DoubleTree Suites by Hilton Hotel, responded to this review, July 22, 2014
Dear jenniferbN3731TD,

Thank you for sharing your experience at the GALLERYone a DoubleTree Suites by Hilton. I’m happy to hear that our location and service made your stay more comfortable after your cruise vacation. Hope to see you again soon.

Tiffany Davis
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about GALLERYone - A DoubleTree Suites by Hilton Hotel

Property: GALLERYone - A DoubleTree Suites by Hilton Hotel
Address: 2670 East Sunrise Blvd, Fort Lauderdale, FL 33304-3206
Phone Number:
Location: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in Fort Lauderdale
#16 Business Hotel in Fort Lauderdale
#29 Romantic Hotel in Fort Lauderdale
#35 Family Hotel in Fort Lauderdale
Price Range (Based on Average Rates): $$
Hotel Class:4 star — GALLERYone - A DoubleTree Suites by Hilton Hotel 4*
Number of rooms: 231
Official Description (provided by the hotel):
Perfectly situated on the main Intracoastal Waterway, GALLERYone DoubleTree Suites by Hilton , is the city's premier boutique hotel that exemplifies the casual elegance and sophistication. In a superb location, Gallery One is an easy three block walk to Fort Lauderdale's beautiful sandy beaches and blue Atlantic Ocean, directly adjacent to Galleria Mall - an upscale mall that boasts Neiman Marcus, Saks, Macy's, Dillards, and over 120 special stores PLUS Capital Grille, Seasons 52, P.F. Chang's, and Blue Martini! ... more   less 
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Also Known As:
Gallery One - a Doubletree Guest Hotel Fort Lauderdale
Doubletree Fort Lauderdale
Doubletree Gallery One
Doubletree Hotel Fort Lauderdale

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