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“Great service”

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GALLERYone - A DoubleTree Suites by Hilton Hotel
Ranked #39 of 128 Hotels in Fort Lauderdale
A TripAdvisor Member
“Great service”
Reviewed November 3, 2013

Staff went out of its way to be helpful and make it a positive experience. Thank you! Also, furnishings were much improved from my previous visit. Food still midlin', but the service is above and beyond. The location is wonderful with a water taxi just downstairs.

Stayed October 2013, traveled on business
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (532)
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Gatineau, Canada
Level 6 Contributor
94 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed November 2, 2013

My husband and I stayed for two nights - end of October. Had a nice buffet breakfast included in our rate and the water taxi is right out the door., The Galeria Mall is right across the street and very handy for shopping and a great food court with lots of choices. Great location and cost about $25.00 for a taxi to the airport. About the same amount to the cruise port.

In the business centre there are two computers and it's free. If you want Wifi in your hotel room I think it costs an extra $10 per day.

Room Tip: Some specials include the buffet breakfast that costs $21.00
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
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Helpful?
2 Thank wasen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level 4 Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 1, 2013

The kitchen has 1 bowl, 1 wine glass and one cup. SERIOUSLY??? 3 items in a kitchen???? It has 5 mismatched cheap plates of different sizes. The cutlery is thrown in the back of a drawer(WITH NO CUTLERY HOLDER) and is mismatched and the thin type you get in the cheapest of diners. 1 dirty fry pan AND THATS IT. I feel im in a motel 8 it is so appalling. There is only a bar fridge and freezer in it. Cheap furniture with unsafe thin glass. No pot to even boil water and no knives to cut anything. Why bother calling it a kitchen. Very small too. Only reason i gave 2 stars was Vanesa on checkin was an absolute gem. Seriously save your money and go elsewhere

Room Tip: Go elsewhere. Tiny fridge, no pots to cook with or utensils. No freezer. Completely underwhelming ex...
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  • Stayed November 2013, traveled with family
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    • Cleanliness
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Helpful?
1 Thank domstar007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GALLERYone D, Housekeeping Supervisor at GALLERYone - A DoubleTree Suites by Hilton Hotel, responded to this review, January 29, 2014
We appreciate your feedback and regret your disappointment in the condition of your guest room. It's our goal to help provide guests with the best experience possible and your comments have been addressed with our staff. We welcome any additional suggestions you may have and hope that we'll have another chance to serve you.

Karesha Brissett
Housekeeping Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 31, 2013

The friendly smiles, and helpful service starts with the curb side staff, and continues throughout this wonderful welcoming hotel. The rooms are beautiful, spacious, clean and comfortable. The location is superb, shopping right next door, beach is a lovely 5-10 minute straight forward stroll, and the intercostal waterway is right out the back door. We have been lucky enough to stay here several times, and will continue to call it home for our post cruise vacation. A special shout out to Johannes....keep those cookies warm....we're coming back!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MayMary2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, United States
1 review
Reviewed October 30, 2013

Hotel staff was very friendly and for the most part hotel appared clean however room was located near garbage dumpsters and there was alot of noise and some construction. Other than that the suites were very nice and clean and spaceious.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kelli C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston, Jamaica
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 28, 2013

The rooms were great! The service when things go wrong is very poor, even if the hotel is at fault. If you have a concern the attitude by the workers/management is that they couldn't care less. Some if not the majority of the staff I dealt with need customer service training.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Cheryll T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
2 reviews
Reviewed October 26, 2013

Good customer service !!!!, awesome CLEAN VERY CLEAN ROOMS starbucks in lobby everything 5star,good food, good drinks, right by water taxi as well. the mall is right around the corner too publix. Just parking was expensive but it always is in fll

  • Stayed August 2013, traveled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank markowskiak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about GALLERYone - A DoubleTree Suites by Hilton Hotel

Property: GALLERYone - A DoubleTree Suites by Hilton Hotel
Address: 2670 East Sunrise Blvd, Fort Lauderdale, FL 33304-3206
Phone Number:
Location: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotel in Fort Lauderdale
#16 Business Hotel in Fort Lauderdale
#29 Romantic Hotel in Fort Lauderdale
#35 Family Hotel in Fort Lauderdale
Price Range (Based on Average Rates): $$
Hotel Class:4 star — GALLERYone - A DoubleTree Suites by Hilton Hotel 4*
Number of rooms: 231
Official Description (provided by the hotel):
Perfectly situated on the main Intracoastal Waterway, GALLERYone DoubleTree Suites by Hilton , is the city's premier boutique hotel that exemplifies the casual elegance and sophistication. In a superb location, Gallery One is an easy three block walk to Fort Lauderdale's beautiful sandy beaches and blue Atlantic Ocean, directly adjacent to Galleria Mall - an upscale mall that boasts Neiman Marcus, Saks, Macy's, Dillards, and over 120 special stores PLUS Capital Grille, Seasons 52, P.F. Chang's, and Blue Martini! ... more   less 
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Also Known As:
Gallery One - a Doubletree Guest Hotel Fort Lauderdale
Doubletree Fort Lauderdale
Doubletree Gallery One
Doubletree Hotel Fort Lauderdale

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