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“Worst hotel we've ever stayed in” 1 of 5 stars
Review of GALLERYone - A DoubleTree Suites by Hilton Hotel

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GALLERYone - A DoubleTree Suites by Hilton Hotel
Ranked #27 of 136 Hotels in Fort Lauderdale
Boston, Massachusetts
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Worst hotel we've ever stayed in”
1 of 5 stars Reviewed March 20, 2013

My girlfriend and I stayed here a for 2 days after a week long cruise and wanted a few days more to relax before we headed back to the cold north east. The only thing that was nice about this hotel was leaving. The first thing we noticed was the sticky carpet....not nice but not something to cry over, we can just wear our shoes. Then we started to notice just how horrendous this room was. The furniture was peeling and falling apart and there was dust/dirt everywhere. The shower over flowed as soon as you turned it on and the closet handle fell off as soon as I touched it. I thought Ashton kutcher was going to jump out of the bathroom and totally punk us. Fortunately/Unfortunately we used Hotwire to get the hotel so we were told we didn't have any recourse to get any money back. However, regardless of how we acquired the room we are still staying at their hotel and were completely appalled and disgusted by the conditions. You would think they would want to protect the Hilton brand name by trying to make things right. They did not. They did, however, offer us a bottle of wine but we were leaving very early the next day and really didn't want it. We asked if they could provide us a ride to the airport instead since that was something we could actually use. We then requested to talk to the hotel manager after the front desk supervisor(who was very nice) stated there was nothing she could do. At this point all we wanted to do was to talk to the hotel manager about the issue. We left our phone number and met some friends who lived in the area. We never received a call from the manager and had to call back asking about the status of our request. We got no response from him and were offered some breakfast coupons instead even though we told them we were leaving the next morning at 4am....before the breakfast buffet even opened.
amazing.

I really have never been disgusted by a hotel room like this before, and I've stayed in some pretty cheap motels over the years.

I've attached some of the pics to help get my point across: DO NOT STAY HERE!

Room Tip: I'd stay at a Motel 6 before I stay in a Hilton again.
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  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
6 Thank Warren2600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GALLERYone D, Manager at GALLERYone - A DoubleTree Suites by Hilton Hotel, responded to this review, March 26, 2013
Thank you for your feedback. We are very concerned of your ranking of a “1”. We have discussed this with our staff and will make every effort to be sure our rooms meet the highest housekeeping standards. We’ll address the issues with the shower and closet handle to our maintenance team as well. I have reached out to you through your Trip Advisor account and would like the opportunity to discuss your experience about your stay with us.

John Allan
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,372 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Ft Worth, Texas
1 review
2 of 5 stars Reviewed March 18, 2013

Wonderful location but not worth the money. Toilet leaked, shower leaked, coffee pot was broken, no parking and a $25 per day valet, and poor service staff. Concierge thought Ft Worth, Texas was on the West Coast (that should have been a sign of things to come).

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Kris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GALLERYone D, Manager at GALLERYone - A DoubleTree Suites by Hilton Hotel, responded to this review, March 22, 2013
Thank you for your feedback. We are obviously concerned that you ranked us a “2”. Being so close to the Atlantic Ocean, parking is very limited with all of the hotels in the immediate area so we make sure our prices remain competitive. I have also shared your housekeeping and engineering concerns with our respective teams as it certainly does not reflect the level of service and amenities that we are known to deliver.

John Allan
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed March 18, 2013

We only spent the one night here after a cruise. The rooms are huge, but old and tired. There was party in the next door apartment that went onto the early hours.
On the positive side it is rigth next to a water-taxi which is great.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank DragoniaUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GALLERYone D, Manager at GALLERYone - A DoubleTree Suites by Hilton Hotel, responded to this review, March 22, 2013
Thank you for taking time to share your feedback and we’re happy to hear you enjoyed the convenience of the water taxi. Our guest rooms were completely renovated in 2007 and we are currently undergoing another guest room renovation. We hope that next time you return to Fort Lauderdale you’ll stay with us again.

John Allan
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 18, 2013

The rooms are very nice, but are right next to the drawbridge on Sunrise Blvd. It sounds like a racetrack out there! Our top floor room had a large skylight- the bedroom was very bright, but sleeping late is impossible. Hilton Honors Gold level allows for a free continental breakfast-- the usual Gold benefit is a free full breakfast. Parking is valet only, and is $25. Wow! That's what I would pay in a big city, but seems excessive in Florida. Next time I'll stay elsewhere.

Room Tip: If you must stay here, avoid the rooms along Sunrise Blvd, and avoid the top floor if you want to sl...
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  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank tom g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GALLERYone D, Manager at GALLERYone - A DoubleTree Suites by Hilton Hotel, responded to this review, March 22, 2013
As you’ll see in most Fort Lauderdale hotel reviews, parking is a premium in the area but we are fortunate to provide some of the lowest rates available. As outlined in your benefits statement, Hilton HHonors Gold members receive complimentary Continental breakfast for two people, my apologies if this not conveyed appropriately at check-in as this is a company standard. Most guests rave over the 14th floor accommodations with spectacular views of the Atlantic Ocean and intracoastal through the spacious atriums. We're sorry this fell short of your expectations but we would have most certainly moved you to a lower floor had we known.

John Allan
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsingborg, Sweden
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 17, 2013

Very bad standard. Very run down and dirty rooms. When we arrived they told us that the luggage Should arrived at our room When they told us that it Should be reader. They phoned us and told us the room was ready but When we arrived the luggage wasnt at the room.. We phoned the reception and asked where it was and they told us it Should arrive right away. 30 minuters later they phoned us and asked us to describe the luggage? Towels where missing and we have to ask for towels Every dag - they Ohly gave us two sets but we have booked à room for Three persons!
The furniture was in Very bad condition.
The lobby is freezing cold but the two television sets was Very Nice. Cuttlery was missing and we have to ask for it four Times!

Room Tip: Dont choose this hotel.
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  • Stayed March 2013, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank MrsMSverige
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GALLERYone D, Manager at GALLERYone - A DoubleTree Suites by Hilton Hotel, responded to this review, March 19, 2013
Thank you for your candid feedback. We are obviously concerned of your ranking us a “2”. I have shared your housekeeping and bell staff concerns with our respective teams as this certainly does not reflect the level of service we are known to deliver on a daily basis. We hope that if you do come back to visit Fort Lauderdale on another visit, that you allow us to deliver a more memorable stay.

John Allan
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 17, 2013

This hotel has all the makings of being GREAT hotel!

When you first arrive you're great by the very hard working valet staff that greet you with enthusiasm but lower their voice a little when they mention the $25 per day valet fee. Something to consider if you plan on renting a car. I'm not sure if that is the going rate in the area but I think it's high nonetheless.

The lobby is large and very open and airy and again the staff are warm and friendly. The restaurant works just fine especially if you'd like to have breakfast inside or out. I didn't have lunch or dinner there.

The overall appearance of the hotel is clean and well maintained and so far, you're quite impressed. But this hotel is not without it's problems.

I'm not sure of the age of this hotel or when a renovation was last done, but our room's furniture looked like it was taken from some seedy motel further down the street. We had a one bedroom suite which included a kitchenette, living area and two queens in the bedroom. The sofa bed was a light colored material showing all the traces of people before us with ripped material and some well placed stains. With a family of four that included two teenaged boys, the sofa bed is a much needed item. Here's a question to all hotels that have sofa beds and to all furniture manufacturers, "Why can't you get a decent, comfortable sofa bed?". The chairs used for the kitchenette were losing their vinyl coverings in small pieces and accumulating on the floor beneath them.

The hotel is in a great location within walking distance to the beach. It's also stop on the water taxi (recommended) and, it's right next door the The Galleria Mall that has a couple of really nice restaurants.

Overall it was a nice stay but c'mon Double Tree, this one is due some capital investment!

Room Tip: The river view rooms are not worth the extra $20 per night. The street side rooms offer a beautiful...
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Steven W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GALLERYone D, Manager at GALLERYone - A DoubleTree Suites by Hilton Hotel, responded to this review, March 19, 2013
Thank you for your feedback about your recent stay with us. With parking being very limited in the area, we make sure our prices remain competitive if not lower than the area hotels. Our location is ideal as there is so much to do and all right at your fingertips. Most importantly, we hope that if you do visit Fort Lauderdale again, that you give us the opportunity to show off our suite improvements and allow us to deliver a memorable experience.

John Allan
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pensacola, Florida
Level Contributor
204 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 stars Reviewed March 16, 2013

The hotel is at a great location next to the mall, Colony Grill, PF changs. Restaurant in hotel has poor service and below average food. Two weeks I settle the bill, I had a charge in my cc of 100 for a deposit. I had to make several call to the hotel to clarify the problem.

Room Tip: High floor and with a water view.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank MiaMobile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GALLERYone D, Manager at GALLERYone - A DoubleTree Suites by Hilton Hotel, responded to this review, March 19, 2013
We’re sorry our restaurant didn’t meet your expectations, our guest reviews give us valuable information which we have shared with our team. We also apologize for the inconvenience of the billing and we hope that it was settled to your satisfaction. Thank you again for your feedback.

John Allan
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about GALLERYone - A DoubleTree Suites by Hilton Hotel

Property: GALLERYone - A DoubleTree Suites by Hilton Hotel
Address: 2670 East Sunrise Blvd, Fort Lauderdale, FL 33304-3206
Phone Number:
Location: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Fort Lauderdale
#30 Romantic Hotel in Fort Lauderdale
#37 Family Hotel in Fort Lauderdale
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — GALLERYone - A DoubleTree Suites by Hilton Hotel 3.5*
Number of rooms: 231
Official Description (provided by the hotel):
Perfectly situated on the main Intracoastal Waterway, GALLERYone DoubleTree Suites by Hilton , is the city's premier boutique hotel that exemplifies the casual elegance and sophistication. In a superb location, Gallery One is an easy three block walk to Fort Lauderdale's beautiful sandy beaches and blue Atlantic Ocean, directly adjacent to Galleria Mall - an upscale mall that boasts Neiman Marcus, Saks, Macy's, Dillards, and over 120 special stores PLUS Capital Grille, Seasons 52, P.F. Chang's, and Blue Martini! ... more   less 
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Also Known As:
Gallery One - a Doubletree Guest Hotel Fort Lauderdale
Doubletree Fort Lauderdale
Doubletree Gallery One
Doubletree Hotel Fort Lauderdale

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