We love that restaurant. We always eat there once or twice when we come down to Florida. The staff is usually very nice and polite, the food is always good, the tableclothes are white (not grayish!!!) and everything is clean.
The terrasse is nice, they offer a 50%off on wine on wednesdays, they also have a great pianist a couple of nights a week. It's a great experience.
BUT,... they started adding a 20% gratuity on every check without notice. It's not written on the menus (we've checked that after we got our check) and nobody mentionned it at any moment. It was a surprise! And we don't like surprises!!!!!
It kinda pissed us off because the service tonight was not as good as we are used to. Mario took our order, got us a glass of water and two diet sodas, brought the cesar salad, then came back with the pizza and the lasagna that my husband and I wanted to share. He left everything on the table and got back inside. Never saw him again!!! No soda refills, no nothing!
Now, I don't believe that kind of service deserves a 20% gratuity... The restaurant was empty. We were the only 2 clients almost until the end of our meal. We did not get desert nor coffee.
Let's pretend tonight was just a bad night. We will go back before the end of our vacation and see how things go.
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