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“Pleasantly surprised!” 4 of 5 bubbles
Review of Crowne Plaza Fort Lauderdale Airport / Cruise Port

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Crowne Plaza Fort Lauderdale Airport / Cruise Port
Ranked #19 of 127 Hotels in Fort Lauderdale
Certificate of Excellence
Boston, Massachusetts
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Pleasantly surprised!”
4 of 5 bubbles Reviewed March 8, 2014

My husband and I stayed here after arriving at the Fort Lauderdale airport late at night. The shuttle picked us up within 10 minutes of our arrival, and we were at the hotel in another 5 minutes - it's very close to the airport. We were pleasantly surprised by the hotel's modern and stylish decor. It was very comfortable and clean; there were plenty of towels and the toiletries were unusually nice (it's the little things). We went to the pool briefly the next morning and it was pleasant and clean, although the water was cold! We were able to get a late checkout, which let us enjoy the pool are for a while. We took the shuttle back to the airport (to get our rental car) and had no problems hopping on a shuttle that was about to depart.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank AdventureLobster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TAManagement, Manager at Crowne Plaza Fort Lauderdale Airport / Cruise Port, responded to this review, March 12, 2014
It is great to hear that you enjoyed your stay. We thank you for giving us the opportunity to serve you. We will make sure to share your comments with our staff at our weekly staff meeting. We wish you the best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,090 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (217)
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English first
Asheville, North Carolina, United States
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed March 7, 2014 via mobile

For almost $200 a night you expect more. The beds were nice. The parking situation is awful. No ambiance at all, desk clerk on phone whole time he checked us in. No charging station so get ready to move furniture to charge your devices. Morning coffee in the room ? Forget about it, the cheap little maker barley works and there was one pack of coffee. Breakfast ? Forget that too unless you want to fork out $15. Go down the street there's 3 Starbucks and ditch this place.

Stayed March 2014, traveled as a couple
Helpful?
Thank Ken B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TAManagement, Manager at Crowne Plaza Fort Lauderdale Airport / Cruise Port, responded to this review, March 12, 2014
WOW! Thank you for sharing your feedback regarding your most recent experience at our hotel. We are deeply troubled to hear about your experience at our hotel and the negative impression this might have caused you. We sincerely apologize that our hotel failed to meet your expectations. We apologize for the inconveniences that you encountered as a guest of our hotel and truly hope that you will provide us with another opportunity in the future to restore your faith and confidence in our hotel. Thank you again for your comments and we wish you safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mokena, illinois
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 2, 2014 via mobile

This hotel was close to the airport and cruise port....we had to go to Miami cruise port and used All Stars...Randy was our driver .....excellent service...waiting for us when we got off the ship...thank you Randy...

Stayed February 2014, traveled with family
Helpful?
1 Thank sandisu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TAManagement, Manager at Crowne Plaza Fort Lauderdale Airport / Cruise Port, responded to this review, March 3, 2014
It is great to hear that you enjoyed your stay. We thank you for giving us the opportunity to serve you. We will make sure to share your comments with our staff at our staff . We wish you the best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
122 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
4 of 5 bubbles Reviewed February 27, 2014

We booked the Crowne Plaza in February for one night. Due to a storm we ended up coming in a day early. The hotel is older but nicely kept up. We did eat in the restaurant two different times and it was good. The pool is open 24/7 so that is a nice benefit.

We opted for the hotel shuttle service and this was a BIG mistake. The lady running the shuttle service was so rude. She was pushing transfer service to the airport after the cruise on us heavily. When I declined (because I prefer not to be looking for a shuttle but to just grab a cab) she got so rude. Skip the shuttle, just take a cab.

  • Stayed February 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ellestar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TAManagement, Manager at Crowne Plaza Fort Lauderdale Airport / Cruise Port, responded to this review, March 3, 2014
We appreciate you taking the time to share the details of your recent stay, though we are sorry to hear of the issues you encountered with the shuttle. We you the best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 26, 2014

Ideal pre-hotel, not far from the airport and also close to cruise terminals. Shuttle service is expensive. Due to delayed arrival there was no more services (restaurant and bar closed) and an empty minibar in the room .


  • Stayed January 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Andre A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TAManagement, Manager at Crowne Plaza Fort Lauderdale Airport / Cruise Port, responded to this review, February 27, 2014
We thank you for giving us the opportunity to serve you. We wish you the best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hillsboro, Oregon
Level Contributor
163 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 bubbles Reviewed February 25, 2014

This version of the Crowne Plaza brand seems to function entirely as a transit hub for users of the airport and cruise terminal. As such, you might expect the service at the hotel to cater well for these transit guests. Not so. The room prices are sky-high, taking advantage of their captive audience. The rooms are adequately furnished, but not extraordinary. However, the lobby and transfer arrangements are terrible. Even with an early evening check-in and a mid-morning check-out, we had trouble getting served at either of the two rather forlorn-looking desks in the lobby. In the restaurant, breakfast was served to table slowly, which is poor when running to a schedule. When we wanted our luggage out of storage to catch the (additional cost) cruise terminal transfer, the porter had gone missing. We needn't have bothered, though: we had booked a 10:00 am transfer but were kept waiting in line until 11:30 am as all the shuttle buses that passed were already full. Simply put, it was chaos. The hotel may think of itself as one of the best in the area - probably because, with the popularity of cruises, Fort Lauderdale hotels know they do not have to improve standards to attract customers - but on a wider scale it really is only moderate at best.

  • Stayed February 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Kanikoski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TAManagement, Manager at Crowne Plaza Fort Lauderdale Airport / Cruise Port, responded to this review, February 26, 2014
Thank you for taking the time to comment on your stay with us at the Crowne Plaza. I want to first apologize that you do not feel the staff was attentive and I have taken your comments and addressed this issue with them as this is not normally the feedback we receive on our service levels. We wish you the best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sherwood Park, Canada
Level Contributor
61 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed February 25, 2014

Check-in was a breeze. As stated in previous reviews the beds are very comfortable and the hotel is modern and very clean. We would definelty use this hotel again. Its a great hotel for a pre-cruise stay.

Room Tip: Would recommend to others
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank hybrid61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TAManagement, Manager at Crowne Plaza Fort Lauderdale Airport / Cruise Port, responded to this review, February 26, 2014
It is great to hear that you enjoyed your stay. We thank you for giving us the opportunity to serve you. We will make sure to share your comments with our staff at our weekly staff meeting. We wish you the best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Fort Lauderdale Airport / Cruise Port

Property: Crowne Plaza Fort Lauderdale Airport / Cruise Port
Address: 455 State Road 84, Fort Lauderdale, FL 33316
Phone Number:
Location: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Fort Lauderdale
#21 Family Hotel in Fort Lauderdale
#22 Romantic Hotel in Fort Lauderdale
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Fort Lauderdale Airport / Cruise Port 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
Welcome to Fort Lauderdale's newest vibrant urban full service hotel! The Crowne Plaza Fort Lauderdale Airport / Cruise Port is modern, elegantly designed, chic, and centrally located to all Fort Lauderdale's South Florida events and attractions. Ideal for corporate or leisure and the most discerning traveler. The Crowne Plaza Fort Lauderdale Airport / Cruise Port is located at the entrance of Port Everglades Cruise Port and less than a mile from Fort Lauderdale Int'l Airport (FLL), Broward County Convention Center and 2 miles from Downtown Fort Lauderdale. ... more   less 
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Also Known As:
Crowne Plaza Fort Lauderdale Airport / Cruise Port Hotel Fort Lauderdale

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