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“3 days at Crowne Plaza”

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Crowne Plaza Fort Lauderdale Airport / Cruise Port
Ranked #22 of 132 Hotels in Fort Lauderdale
Certificate of Excellence
Reviewed March 9, 2013

Spent in March 2013. Hotel has been renovated and offers excellent value for money when you compare it to older but higher rated hotels. Rooms are clean, dimable and quiet. Parking provided in garage, pool looks nice...I have not tried the restaurant therefore can not rate it with 5 dots. However staff deserves highest markings. We have been lucky enough to encounter Alina at the front desk. I have initially booked the hotel for 2 nights but then decided to extend my stay. Hotel was full due to a ship cruise guests. apparently nothing was available but then she called me in my room to tell me there was a cancelation and I should come down to reception to fix prolonged stay. She definitely deserves 5 star rating.

  • Stayed: March 2013, traveled with family
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1  Thank jure F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,014 - 1,020 of 1,427 reviews

Reviewed March 9, 2013

Perfect location for pre cruise, about 15 minutes away from the port. Hotel arranges transfers for just $8. Only downside is there is no safe deposit box in the room, only at reception which is not always convenient

  • Stayed: March 2013
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1  Thank Ricky B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Fort Lauderdale Airport / Cruise Port, responded to this reviewResponded July 16, 2013

Dear Ricky B,

Thank you for taking the time to write your review following your recent stay. I am pleased you liked our location. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note of your valuable comments and we will use these to monitor and improve the quality of product we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2013

This hotel is very conveniently located, close to the airport and port. The staff is courteous and willing to please, however the hotel itself is average. The rooms are ordinary, and the bathroom is small. The bed was comfortable, and they provide free WiFi. Okay for a one night stay pre/post cruise. As others have said, the hotel restaurant is pricey for what you get.

  • Stayed: March 2013, traveled as a couple
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1  Thank Agnes_Pierre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2013

We stayed in CP FLL, like millions, for overnight before our cruise. The hotel is very close to the airport n port. Reception was fab - very friendly, present, etc. No restaurant/cafe service after 11pm (the only one about 20 mins walk). The room is very basic, very loud, no late check-out possibility even for Platinum memners (it was promised at check-in, but refused at the morning "need to clean", anyway, we asked just for extra 1.45 hrs). So, very average.

  • Stayed: February 2013, traveled as a couple
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3  Thank alexzhdanov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Fort Lauderdale Airport / Cruise Port, responded to this reviewResponded March 26, 2013

Dear Alexzhdanov,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received poor customer service which was unacceptable. We will address this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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Reviewed March 7, 2013

A convenient hotel for Port Everglades and downtown. There is a free shuttle service from Ft Lauderdale Airport, but the hotel did not inform us that you have to call them to arrange pick-up. We presumed this service was operated like other hotels' shuttles, ie the buses come at regular intervals, but we found out this was not the case after giving up and getting a taxi. The rooms are a good size, clean and comfortable. However, restaurant service leaves a lot to be desired. Some of the waiters do not speak good enough English and we had problems getting our correct breakfast order in a reasonable amount of time. One big warning - make sure you check that your food bill correctly shows the tip you want to give. We signed for our breakfast to include a tip we considered adequate for the awful service we received. When we checked out of the hotel we found that the bill total differed from what we had signed for. The original chit was found and we discovered that the waiter had altered the amount of the tip to a larger amount after we had signed it. Dishonesty in staff not a good feature.

Stayed: December 2012, traveled with friends
2  Thank Sharon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Fort Lauderdale Airport / Cruise Port, responded to this reviewResponded March 24, 2013

Dear Sharon S,

Thank you for staying with us and leaving a review. It is nice to know that you found our room accommodations to be comfortable for your needs. However, I sincerely regret that your stay was negatively affected by the service received at the restaurant. I have taken note of your comments and I will relay this to our staff to ensure incidents like this could be avoided in the future.

Again, many thanks for your feedback and I do apologize this situation impacted your stay with us.

Regards,

Pam G.
Case Manager
IHGCare

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Reviewed March 6, 2013

I stayed 2 nights in February prior to cruising. It is convent to the cruise terminals. The shuttle that was arranged to take me to the port was on time and well organized...Now to the hotel itself....When we arrived we were dropped off in what I thought was the basement of the parking garage, only to realize it was the main entrance to the hotel lobby! So, not a good first impression! Staff was friendly and check in went smoothly. They do to run air conditioning the hallways, or in the fitness center and they are miserably hot!! The room was nice and spacious. The bathroom is nice but very small. The room was clean and I had no problem with the bed. The on site restaraunt was pricey for they type food you get, service was sloooow. I was originally told when booking that there are several places within walking distance...this is not the case. Be mindful, the staff recommend things to do and will arrange shuttle service for you telling you it is only $8 to go to the beach boardwalk and back...Uhm it's $8 each way per person! So make sure to clarify this. Overall, it's ok for a 1 night stay if not paying full price, but for longer stays I would probably choose elsewhere.

Stayed: February 2013, traveled as a couple
Thank Celeste P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Fort Lauderdale Airport / Cruise Port, responded to this reviewResponded July 13, 2013

Dear Celeste P,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. Please do accept our apologies for not being able to deliver an exemplary service. I have taken note of your comments regarding food and restaurant service. Thank you for bringing these to our attention. We will address these with the proper department to improve the quality and service that we offer to our guests.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2013

Very convenient to the airport and the port. I had a rental car and was able to go down to the beach for dinner with less than a 10 minute drive. The parking garage is a bit cramped. The room itself was nice and service was fine. The bathroom was very cramped and the shower doors were so heavy that I could not slide them to close completely. The loud muzak playing all around hotel became extremely ignoring. There was NO quiet place to escape it other than sitting in your room, which is less than ideal if you're on business travel. I noticed several others walking around attempting phone calls and appearing annoyed. Kiwis restaurant had friendly and quick service but nothing special. Overall, I agree with the previous poster - good for one night but that's about it.

  • Stayed: March 2013, traveled on business
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Thank Ncgeodc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Fort Lauderdale Airport / Cruise Port, responded to this reviewResponded July 11, 2013

Dear Ncgeodc,

Thank you for taking the time to post a review of our property. We are so glad you liked the convenient location of our hotel and the service you received. Please accept our apologies for the issues you had with your bathroom and our parking lot was less than satisfactory. We also apologize for the experience you had with noise which affected your stay negatively. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Sincerely,

Anthony M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Fort Lauderdale Airport / Cruise Port

Address: 455 State Road 84, Fort Lauderdale, FL 33316
Phone Number:
Location: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Fort Lauderdale
#17 Family Hotel in Fort Lauderdale
#22 Romantic Hotel in Fort Lauderdale
Price Range: $149 - $375 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Fort Lauderdale Airport / Cruise Port 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
Welcome to Fort Lauderdale's newest vibrant urban full service hotel! The Crowne Plaza Fort Lauderdale Airport / Cruise Port is modern, elegantly designed, chic, and centrally located to all Fort Lauderdale's South Florida events and attractions. Ideal for corporate or leisure and the most discerning traveler. The Crowne Plaza Fort Lauderdale Airport / Cruise Port is located at the entrance of Port Everglades Cruise Port and less than a mile from Fort Lauderdale Int'l Airport (FLL), Broward County Convention Center and 2 miles from Downtown Fort Lauderdale. ... more   less 
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Also Known As:
Crowne Plaza Fort Lauderdale Airport / Cruise Port Hotel Fort Lauderdale

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