One night stay before cruise. Assigned room with wet paint on walls. No warning or sign whatsoever. Brushed expensive leather coat on paint, ruined. Called front desk to complain. After TWO HOURS, no response. After one additional call to desk, and call to national francisor, employee came to room. No apology; no explanation. Offered to have coat professionally cleaned, then later changed mind and refused. Ultimatle decreased bill by $40.00. Did finally offer another room, but by then, paint was dry. Afterward reported entire incident to IHG, the francisor. No response thus far.
Later got email from Crowne offering to allow me to write a review. Gave them one star and wrote about this incident. Kept it short, professional and to the point. No obligatory use of adjectives or adverbs, etc. Received email today saying that review would not be posted because it was "irrelevant or inappropriate." Ultimately, the francisor will not do ANYTHING to solve any dispute. It is solely the responsibility of the francisee. I guess you get the picture.
By the way, this hotel has a terrible location in an industrial park, has a dismal lobby, tiny rooms, terrible decor, needs a really good cleaning, and has absolutely deplorable customer service. Nice outdoor area on fifth floor, though. Please heed my words and do not stay in this or any Crowne Plaza hotel.
- Official Description (provided by the hotel):
- Welcome to Fort Lauderdale's newest vibrant urban full service hotel! The Crowne Plaza Fort Lauderdale Airport / Cruise Port is modern, elegantly designed, chic, and centrally located to all Fort Lauderdale's South Florida events and attractions. Ideal for corporate or leisure and the most discerning traveler. The Crowne Plaza Fort Lauderdale Airport / Cruise Port is located at the entrance of Port Everglades Cruise Port and less than a mile from Fort Lauderdale Int'l Airport (FLL), Broward County Convention Center and 2 miles from Downtown Fort Lauderdale. ... more less
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- Also Known As:
- Crowne Plaza Fort Lauderdale Airport / Cruise Port Hotel Fort Lauderdale