We booked this hotel because we had an early flight & we wanted to be near the airport, and also chose this hotel because of the free shuttle. When we arrived, there were two ladies at the front desk, out of uniform, and with no nametags. They were talking amongst themselves & treated us like we were bothering them. The lobby is small with no areas to relax or unwind. The room that was assigned to us smelled so bad, like a musty smell. The room was very small and looked like it hadn't been cleaned in awhile. The pool area on the 5th floor had kids running everywhere and it made for a unpleasant experience. We spoke to Melodee at the reception desk & she said there was nothing we could do about it. She seemed obviously too busy to deal with our complaint. The restaurant was fine, we had a light dinner. The shuttle to the airport the next morning was adequate, at least it was on time.
Overall, I would not recommend this hotel to anyone simply because it seems they do not care about their guests at all. The maids obviously need to work on their cleaning skills and the reception staff simply dont care.
Overall, our experience was very bad & the service was worse.More
- Free Wifi
- Free Parking