I had a rather negative review of Chart House, back in March, titled 'Death of a Great Restaurant'. I am retracting some of those comments based on Chart House Marketing Department, emailing me, soon after that review. They wanted to know if management from Chart House could call me to discuss my review. I said yes.
A few days later the Manager called me and we had a good conversation about my comments. So, the point I want to make is that anytime Management responds so quickly, wanting to discuss a situation, I am impressed. From the point of view they 'care' about their business. The Manager thought some of my suggestions could be implemented. It was all about the smokers. I gave him some history about Chart House, he was relatively, new there, which he was not aware of. My Wife and I have been coming here for well over 10 years, back in the days when it was called Charlie's Chilli.
We will be back in Fort Lauderdale in November and are looking forward to giving Chart House another try. They do have a wonderful location and the food has always been great. If they have made some adjustments to keeping the smokers somewhere else (as in the ocean, tee hee) ( sorry smokers but most of you couldn't care less about non-smokers rights), then we would be happy to be back. Stay tuned for my November update. In the meantime, give the Chart House a go, I will look for any reviews what you non-smokers think.
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