I would like to share my positive experience about double charges fighting with this hotel. We were double charged from this hotel (see please review from my husband nikbaturin below). Moreover, through the trip adviser reviews we found that this this often practice of the hotel, we found at least three similar complaints. We contacted the hotel administration and got promise to investigate the situation and return the wrongful charge. DO NOT BELIEVE THEM; this is just wasting of time. They asked us wait for manager returning from important trip, evidence of double charges, credit card information … At the end we had fake confirmation of money return, and not a penny of real return.
We made this reservation with the help of Orbitz. We complained to Orbitz through Better Business Bureau and it worked immediately. After receiving evidences of double charges, Orbitz immediately returned wrongful charge with proper regrets.
On trip adviser we found a lot of complains about sanitation and dirt of this hotel. Of course, information on trip adviser is very helpful, but does not work directly and fast. The fastest way to make this hotel acceptable is to complain directly to Florida Division of Hotels and Restaurants licenses. www.MyFloridaLicense.com It is its responsibility to make management run this hotel not as a chip dirty barrack, but as a normal low-cost hotel. And it looks like that the hotel already had some problem with this Division and afraid a lot any repeats.
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