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“Billing Practice”

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Comfort Suites Oceanview Amelia Island
Ranked #11 of 12 Hotels in Fernandina Beach
Easton, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Billing Practice”
Reviewed September 27, 2013

I enjoyed my stay at this hotel, liked the location and room. Staff was friendly!! Nice breakfast. They have an automated billing system causing duplicate charges,BEWARE!! Hotel manager was not helpful in expediting the refund as well as no compensation for the inconvience to me. I would not stay here again, soley based on the customer service for a problem!!

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Nanadebbie5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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395 reviews from our community

Traveler rating
    128
    149
    64
    32
    22
See reviews for
126
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Turkish first
  • Any
English first
Moultrie, Georgia
Level 6 Contributor
142 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed September 23, 2013

This was our second time staying in this hotel. It is such a great value to get a suite room with full breakfast. Beds are comfy; room was well stocked with plenty of fluffy towels and amenities. The breakfast included eggs, bacon, sausages, waffle station, assorted danishes and fruits. The 'breakfast lady' is so friendly, takes great pride in her work, and makes certain you have anything you need. All the staff we encountered during our stay were friendly and helpful, giving us good tips about restaurants, things to do, etc. WI FI service was unreliable, slow and disconnecting randomly and yes, hallway carpets need cleaning or replacing. Our room carpet and furnishings were fine. There is no better value for this close proximity to the beach on the island. Just don't depend on the WI FI.....

Room Tip: Upper floors on east side and toward the back of the hotel have great ocean views.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MsViolet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belvedere,SC
Level 4 Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 19, 2013

If you came to relax, this is the place to be. We found our beds to be nice, the staff was friendly and helpful, the building was quiet and it was super close to the beach and Ft. Clinch.

I will remain hopeful that the nauseating carpet is an issue that will be handled by a proper steam cleaning or replacement as it is not indicative of the condition of the rest of the hotel.

On the business side, I was unable to complete a report because the internet was SOOOOOO SLOW! I was given every excuse from "we need to reboot" and "you can use our unsecure computer" to "its our provider".

I discovered the truth quite by accident. I won't divulge too much, but will say that they need to move the router because the signal is being blocked by a thick wall. Also,it might help if the cable were not stretched so badly. Once this problem is solved, I would give this place another star or two.

Room Tip: High floors have a better view, but poor internet access.
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scdawgfan63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 17, 2013

The room was well equipped and comfortable, the lobby and breakfast areas were clean and well cared for except for the carpeting. Breakfast selections were complete and very good. Overall the hotel is pretty nice except the carpeting in the rooms as well as the hallways and lobby areas are pretty badly stained.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Sidney M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
springfield, virginia
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 12, 2013

Enjoyed our stay and, in fact, extended a day to enjoy the beach and tour lovely Fort Clinch. The ocean view from our 3rd floor room was outstanding, especially watching the sunrise. Our room was clean, comfortable and spacious. Towels were fluffy and generous as were the soaps and shampoos. The in-room coffee maker was not working and although it was reported the next day, it remained non functioning for our 3 day stay. However, there was plenty of delicious coffee in the lobby for breakfast where there was also a variety of selections for breakfast. The pleasant, friendly breakfast lady maintained a plentiful supply. She obviously takes pride in her job. The beach is but a short distance and not crowded. The town of Fernandina is a short drive, where the sunsets are exquisite. The hall ways are hot but the rooms are cool. My husband suggests a vent in the ice/vendor room but I suspect, the hall ways are simply not air conditioned. Its the only suggestion for this very nice facility where the staff are pleasant, the location convenient, the room spacious and clean and the breakfast bountiful.

Room Tip: Enjoy the sunrise and ocean from the ocean view rooms on the 3rd floor.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 1Teddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chillicothe, Ohio
Level 4 Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 4, 2013

Stayed at this hotel over the Labor Day weekend. Rooms were clean and the location for what we wanted was perfect. We were just there to unwind. The hotel is located about 100 yards from the Main Beach and we could see the ocean from our first floor room. The hotel is also right next door to the entrance to Ft Clinch State Park, which is absolutely beautiful. This is the most affordable accomodation on the island with convenient beach access.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Level 4 Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 2, 2013

The hotel was well located only a block from the beach. We had a nice large room with an ocean view. The room was well maintained and kept clean. The hotel staff was very pleasant and helpful. Included was a morning breakfast that included waffles, eggs, bacon, sausage, different breads, and too much more to list. The lady who took care of the breakfast area was happy, friendly, and very helpful. She kept the area clean and well stocked with food items. She was a great representative of the hotel. This hotel is a good place to stay and the price is right.

Room Tip: pay a little extra and get a large ocean view room on the third floor
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fast E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Oceanview Amelia Island

Property: Comfort Suites Oceanview Amelia Island
Address: 2801 Atlantic Ave, Fernandina Beach, Amelia Island, FL 32034-2207
Phone Number:
Location: United States > Florida > Amelia Island > Fernandina Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Fernandina Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Oceanview Amelia Island 2.5*
Number of rooms: 50
Official Description (provided by the hotel):
The hotel is 100% non-smoking with all-suite rooms. All rooms offer a seating area with sofa-sleeper, microwave/fridge, free hot breakfast, iron/ironing board, hair dryer, and free wi-fi. Our hotel is located steps away from main beach and only 1 mile from historic downtown Fernandina. ... more   less 
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Also Known As:
Comfort Suites Oceanview Amelia Island Hotel Fernandina Beach
Comfort Suites Fernandina Beach
Fernandina Beach Comfort Suites
Comfort Suites Oceanview Amelia Island Fernandina Beach, FL

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