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“Excellent and attentive staff” 5 of 5 stars
Review of The Ritz-Carlton, Amelia Island

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The Ritz-Carlton, Amelia Island
Ranked #5 of 11 Hotels in Fernandina Beach
Certificate of Excellence
Bethesda, Maryland
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent and attentive staff”
5 of 5 stars Reviewed July 31, 2013

Aside from the obvious amenities, the staff is to be highly commended for their service and always ready response to one's needs. We were surprised by flowers and gifts for my mother's 75th birthday. That really made her trip so much the more memorable.

Room Tip: I would image that any room would give the guest a spectacular view of the ocean.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank 60joy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,962 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (489)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Lexington, Kentucky
Level Contributor
89 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed July 30, 2013

Beautiful hotel on beach with full services. This is worth being a destination of it's on with everything you need or want at your finger tips. Explore Amelia walking, watch the surf, swim, veg!
Lovely hotel in a beautiful setting?

Room Tip: Can't go wrong!
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Leelex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sayreville, New Jersey
Level Contributor
79 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 stars Reviewed July 29, 2013

What can I say.. another truly wonderful experience at a Ritz-Carlton and the Amelia Island Ritz did not disappoint. The service and individual attention given to their guest is truly amazing. I read some of the negative reviews and I cannot understand how anyone who stayed here can complain of anything.. I just don't get it.

We stayed for 5 days 4 nights from July 21st to July 25th.

Check in was pleasant and quick. As a Marriott GOLD member I was upgraded to a full ocean view and let me tell you... room 885 had the best view of the beach and the Atlantic ocean. It was very clean and spacious.

Only the Ritz is capable of services such as waiting for you with an umbrella when it looks like rain. Filling my room cooler with ice when I forgot to and knowing I had my kids milk in there. Finding and bringing up my sons swimming trunks when it flew of our balcony when we didn't ask for it to be returned. Putting ice cold water bottles in our car when the valet brought the car around. The list goes on..

We had access to the Club Lounge and as always was a great place to relax with a drink and a few snacks. The lounge staff as always is amazing. They truly know you and anticipate your needs. I want to thank Brian, Cathrine and TJ for their amazing service and care. They were always kind and good to us and our kids. Thank you!

The beaches are very clean and not crowded. Always someone there to help if you need it.

As long as the Ritz-Carlton stays this classy and provide such great service, I do not mind paying what they charge. The Ritz-Carlton has become my home away from home when I travel with my family.

Things to know about Ritz-Carlton Amelia Island:

Valet Parking is $20 a night (for my stay it was included in the rate)

Wi-Fi is also $10 a night (it was included for me in my rate)

Beach umbrella is $25 for the entire day. You can leave the beach and come back to it any time you like as often as you like. For example, you can go for lunch, or to the pool and come back later and will be kept there for you.

The Spa was an amazing experience. With every spa treatment you also get to use the entire spa facilities for the entire day.

If you are staying at club level or staying with club level access the entire spa facilitates are available for you to use every day. This includes, the steam room, sauna, adult pool, the whirlpool.

Final verdict: Read all the reviews and just go experience Amelia Island at the Ritz-Carlton, you will be glad you did.

Room Tip: Ask for upgrades at check in. Room 885 is one of the best locations. Upgrade to Club Level access...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
6 Thank Blasphemystic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Augusta, Georgia
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 29, 2013

My husband and I were here for a conference , four nights. Everyone from the valet staff, check in , pool attendants, servers and house keeping were top notch. Beautiful facilities. Pool side food service was quick and tasty but pricey. My lunch consisted of a sandwich, chips and a cola cost about 25.00 including the tip. I am disappointed that the internet was not included with room charge , it seems when you are paying this rate they could include it. Overall it was a pleasant experience. I would probably not make this a vacation destination if it were not for the conference.

Room Tip: Ask for a room on the pool side if you are there for a vacation. It is a long way to activities if...
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank lynne p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Florida
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 29, 2013

This is not the first time we have stayed at this hotel. I was there for a conference with my family. We arrived about 1:00 a.m. We called first, so they did not sell our room which they have done in the past. We left our room in the morning and returned around 3:00 p.m., housekeeping had not made up the room. They came by around 3:30 p.m. when we were trying to take a nap.
Since it had been raining, we decided to have dinner at Cafe 4750. The hostess asked us if we had reservations. We did not. She said we would have to come back between 6:30 and 7:00 p.m. even though it was already 6:30 p.m. This is the casual restaurant and there were empty tables. We left the hotel and ate dinner elsewhere. When we returned, there were still empty tables.
Approximately 1:15 a.m. the following morning, the alarm went off. We exited the building using the stairs. There were no staff members around until we went to the reception desk. They said it was a false alarm and apologized. My family and I were disappointed by this hotel.

  • Stayed July 2013, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank MaryandKatherinesMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
48 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed July 29, 2013

The Ritz-Carlton is a great property, especially if you're a golfer. Customer service is what you'd expect from a Ritz...great. They really know how to make you feel special. The one exception to that was the restaurant which I'm guessing wasn't managed by the Ritz Carlton. One day I had just finished up at the pool and was in a swim suit and t-shirt. I walked up to the host of the restaurant and asked whether I could get a reservation for the evening. The gentleman looks me up and down and said "I suggest you try somewhere else" I was absolutely appalled. I've eaten at some of the nicest restaurants all over the world and have never been made to feel that way. Approach is everything...all the guy had to do was so "of course, but there is a dress code." I'm not a perfectionist and don't expect every stay to be perfect. This one small thing, however, was enough to keep me away from this restaurant for good.

It was bad enough that I truly do think the GM ought to discuss the approach with the people at Salt.

On a positive, I decided not to go back to restaurant and we spent the rest of the trip going to town every evening. That was great as downtown Amelia Island is a cute little beach town. I do wish The Ritz-Carlton was a bit closer to the downtown though.

Unfortunately for The Ritz-Carlton Amelia Island I will very likely not be back just because I'd want to be able to eat a nice meal on property and I'm too turned off by this one. There are plenty of great hotels in the world without having to relive that experience.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank caazmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, South Carolina
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed July 27, 2013

Our second trip to this hotel in 8 years. My husband and I went for a 3 days conference and wished we had planned to stay longer. The staff was the friendliest we have ever experienced in our many years of travels. Everyone from registration, pool staff, waiters, housekeeping, bartenders, etc greeted you with a smile and kindness. Food was wonderful--best burger I have ever had. Husband thought the same about the caeser salad. Beach is beautiful and property landscaping is immaculate. The same conference is being held at this hotel next year--I'll be back if for no other reason than to return to this wonderful property and its outstanding staff!

  • Stayed July 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank maxie5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Amelia Island

Property: The Ritz-Carlton, Amelia Island
Address: 4750 Amelia Island Parkway, Fernandina Beach, Amelia Island, FL 32034-5501
Phone Number:
Location: United States > Florida > Amelia Island > Fernandina Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Fernandina Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Amelia Island 5*
Number of rooms: 446
Official Description (provided by the hotel):
Immerse yourself in southern charm at The Ritz-Carlton, Amelia Island. With miles of pristine beaches to explore, you’ll find yourself basking in the glow of the sun as you swim, relax or walk along the sandy shore. As one of the most popular beach destinations on the East Coast, this luxury hotel in Florida provides a welcome barrier between you and the world beyond. ... more   less 
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Also Known As:
The Ritz-Carlton - Amelia Island Hotel Amelia Island
Ritz Carlton Amelia Island
Ritz Amelia Island
Amelia Island Ritz-Carlton
The Ritz-Carlton, Amelia Island Fernandina Beach, FL

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