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“Restaurant atmosphere, food needs improvement ”

Salt Life Food Shack
Price range: $5 - $21
Description: We offer a carefully crafted eclectic menu to cater to all tastes and personalities. Enjoy a wide array of specialty menu items, some favorites we have picked up along the way, including a Tuna Poke Bowl (straight from Wishbones in Costa Rica), Fresh Rolled Sushi, Local Fried Shrimp and Local Fresh Catch Rainforest Shack Fish. There are plenty of options to suit your many cravings.
Restaurant details
Description: We offer a carefully crafted eclectic menu to cater to all tastes and personalities. Enjoy a wide array of specialty menu items, some favorites we have picked up along the way, including a Tuna Poke Bowl (straight from Wishbones in Costa Rica), Fresh Rolled Sushi, Local Fried Shrimp and Local Fresh Catch Rainforest Shack Fish. There are plenty of options to suit your many cravings.
Reviewed 3 weeks ago via mobile

Atmosphere is nice and service. Food needs improvement. We had dinner last night 9/26, we ordered several different dishes, some were good two were tasteless. I ordered Boca Fish, that dish bring fried rice. The rice was cold, I asked them to reheat, came back a bit warmer. I just ate the fish. The waitress asked me and apologized, but I was expecting a manager to come by, nothing.

Date of visit: September 2019
Thank Damaris33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Life F, Guest Relations Manager at Salt Life Food Shack, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to provide us with your feedback. Salt Life Food Shack takes reviews seriously. It is our policy to remake, replace or remove an item from your bill that is not to your liking. We are reaching out to you privately for more information.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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12 - 16 of 466 reviews

Reviewed 4 weeks ago

We came here for dinner with 9 friends. We sat outside on the deck and had a fun time listening to the live music. Service was ok, not great even though the place was not that busy. We all enjoyed our meals, which were tasty and decent portions. Price point was good too. Close ti the beach.

Date of visit: September 2019
Thank Relax15043310795
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Enjoyed a meal our first night on the island but sat inside to avoid the wait. Got drinks in record time. Good came soon enough. Life musician outside was good and we went out after our meal to sit by the fire and listen. Everyone on our party enjoyed food, including gluten free option. We made a return visit and sat outside upstairs. View of the ocean is super. Service good. In full disclosure, one member of our group got sick from the food. Presumably an isolated incident. I really like the layout and decor of the restaurant.

Date of visit: September 2019
Thank TheCapitol127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Life F, Guest Relations Manager at Salt Life Food Shack, responded to this reviewResponded 3 weeks ago

We're happy to hear you enjoyed the the food, service, view and entertainment. We take a great deal of pride in our scratch kitchen and daily fresh catch.

Salt Life Food Shack takes all reviews seriously. We take care of thousands of guests per day. We have strict systems in place to ensure that we abide by all health code standards. We even have an experienced outside consultant that specializes in Food Handling Procedures on a retainer to issue inspections of our restaurant twice a month. If there is ever an area of concern, please bring it to the attention of a manager and they will do all they can to elevate your dining experience. We truly appreciate your business and hope to see you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2019

We love the Caliche Poke Bowl and the Tuna Tostada appetizer-delish!
Recently tried and loved the Short Rib Taco and Poke Tuna Taco.
Great place for relaxed vibe and good food!

Date of visit: September 2019
Review collected in partnership with this restaurant
Thank clb1158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2019

Ocean views, good ones, are rare. While not the absolute finest in Fernandina Beach, this restaurant offers a good one from its upstairs, outdoors perspective (not all its views are, be certain, this good).

It get the upstairs, outdoors view there is a sacrifice, and a large one: even your hot food, will, alas, be cold. The beer will be cold too, so maybe that will be enough for you. Depending on the server, the service may be all right too. But the food will be cold: that will be an insult to the food, which, I am certain could be better than merely edible.

I offer this review after perhaps a half dozen visits to this restaurant, this site (it is a chain, and I rarely bother to visit chain venues) may have in sum and for its kind have the most potential for its kind.

But the sad truth is that it fails, despite all its possibilities.

Date of visit: September 2019
    • Value
    • Service
    • Food
Thank orion421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Life F, Guest Relations Manager at Salt Life Food Shack, responded to this reviewResponded 4 weeks ago

Wow! We are shocked by your review. We take all review seriously and we're not sure why you wouldn't bring this to the attention of management while dining with us. It is our policy to remake, recook or remove any item from your bill that is not to your liking or cook properly. We have multiple managers on duty at all times to facilitate great experiences for all of our guests. When our management staff is made aware, we do our best to go above and beyond to ensure that our guests leave our restaurant satisfied and happy.

We truly appreciate your business and hope you will give us another try in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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