Overall, it was a bit more lackluster than I imagined it would be. The valet guys are excellent and if it wasn't for them, the weekend would have been a bust but those guys are helpful, friendly and do a great job. More
- Free Wifi
- Free Parking
Overall, it was a bit more lackluster than I imagined it would be. The valet guys are excellent and if it wasn't for them, the weekend would have been a bust but those guys are helpful, friendly and do a great job. MoreShow less
Thank you so much for staying with us. Although I appreciate your review, I cant address anything as I need something specific to dig into! May I invite you to call me so i can attack any issue that you encountered? Please accept my apology; know that I will address any issue as soon as you bring it to my attention.
My number is 904-277-5177
I will certainly recognize the team on the front drive for their amazing service.
Once again, Thank you
Only reason I am giving the Hotel four stars is that we had glitches in our room. Cable was out, screen door was broken amongst a few other things. The Hotel more than made up for the inconvience. The staff is an absolute pleasure. The food is outstanding. You never have to leave the premises to find an excellent restaurant.
I am terribly sorry for the glitches you had in your room, but thrilled to learn how the team was empowered to handle the situation! I have already had conversation with the Chef and gave him some recognition for the food quality, he said "Thank you and I am happy to be a part of a great team!"
Hurry back and please let me know when you are returning as I would love to help with the reservation process to ensure perfection during the next stay!
My very best,
Area Managing Director
This was a 8 day vacation for my wife and myself. Nothing but relaxing, enjoying the pool and sun. Our dinning out at the resort and local restaurants was out standing. i am big on Total Quality Management and I recognized the quality of the staff at all levels
Nice hotel but looked dated and tied. Checking in was not convenient and felt I was getting the run around. Personnel was very friendly. Hanging by the pool was a joy and the staff was there to serve as needed.
Thank you for your business and appreciate your feedback, we view it as a gift.
May I invite you to call my office as I would like to understand your definition of "dated & tired" 904-277-5177
I look forward to having a conversation with you!
Love this property. My boyfriend surprised me with a proposal and the resort helped make the trip magical. From the friendly staff to the special prosecco, cheese tray and chocolate covered strawberries they sent to the room, made it an amazing stay. We saw several weddings going on and will definitely consider this property when we tie the knot!
We really enjoyed this resort. We will definitely revisit. The beach, pools and golf was perfect. The staff from the doorman to the trolley driver were all very friendly and very helpful. I would definitely recommend this hotel to my friends.