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“Utter disappointment”

Everglades City Airboat Tours
Ranked #6 of 34 Tours in Everglades City
Certificate of Excellence
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Attraction details
Owner description: The ONLY Tour to offer two way communication headsets!! Come with us and experience the finest fully narrated Everglades Airboat Tour Everglades City has to offer. We are the "Original" airboat company. We are locally owned, locally operated. All of our Captains are born and raised in South Florida and will give you a "True" Everglades Experience! Book an Everglades City Airboat Tour with any one of our "Professional, Courteous, and Knowledgeable" guides and enjoy the Everglades experience of a lifetime! Our Everglades Tour Airboats hold a maximum of six passengers for a more personable experience and our tour guides are USCG licensed and insured and will provide you with everything you need for a memorable Everglades Airboat experience. We are conveniently located just minutes from Naples, Marco Island and Ft. Myers Florida
North Battleford, Canada
Level Contributor
11 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
“Utter disappointment”
Reviewed January 29, 2013

We chose this one because of the two-way headsets. We could not communicate with the captain or him with us when we were going fast because you simply could not hear, and he did not seem to hear my questions. We could communicate when we slowed right down, or when we stopped and took them off, so I think this part was over rated.

The first 15 minutes were spent in the canal in town where we saw birds that we saw everywhere else in Florida. We then went into the narrow tunnels of the mangroves where all we saw were a few raccoons. Our guide told us we would not see alligators because they did not live in salt water. They only came in during the rainy season which is August according to him. We never did get out of the mangrove tunnels as airboats are not allowed out. This was nothing like I expected.

In hindsight I wish we had gone to the private airboat tours along the highway. They didn't use head sets, but we could have used earplugs, which would likely been just as effective. They also were in a more open area, so I expect we might have seen more.

Last year I went in a fresh water area an hour or so out of Orlando. There we saw dozens of alligators and birds. I would recommend anyone wishing to see alligators by airboat to go in fresh water.

On the plus side, the staff were very informative and friendly.

Visited January 2013
3 Thank Crazy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce M, Owner at Everglades City Airboat Tours, responded to this review, January 31, 2013
I first want to say that I'm sorry that you feel disappointed with the tour. In our efforts to give our customers the best tour possible we always let them know that we can't control the wild life. Seeing the native wild life in there natural enviroment with out being feed is the way we prefer it to be done. We advertise and promote the airboat tours, not wild life tours.

The everglades are made up of several different types of regions. Here in the Southwest region that we operate in is the mangroves jungles along the coast. Yes, there is open lands that make up the everglades. All of our adds clearly state that we operate in the mangrove jungles.

The two way head sets do work for 99.9% of the people that take our tours. We have discovered that if the customer doesn't pay attention to the instruction on how the head sets work and wear them as instructed, or pull the mics close enough to their mouth, or speak into the mics that the captain and customer can't hear each other. If you look at all the reviews it is easy to see that the hedsets do work.

After twenty years of being in the business I have learned one thing: You can't always please every one that takes the tour. Let our customers reviews speak a clear message to you; We do very well at what we advertise and say we can do.

I thank all of our customers and there reviews. This helps us to make ajustment to the businesss where it's needed to better serve you. Thank you for your Business!!!!!!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,396 reviews from our community

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English first
Level Contributor
203 reviews
64 attraction reviews
common_n_attraction_reviews_1bd8 140 helpful votes
“excellent well narrated trip”
Reviewed January 29, 2013

We thoroughly enjoyed our trip through the mangroves and were provided with a most interesting and thought provoking narration, carefully explaining about the ecology of the area. I was very glad to see that our driver disapproves of feeding the wildlife, although we saw a good variety of birds, despite the noise. The headphones were efficient and comfortable to wear and the boat very stable. We were also provided with ideas of other equally interesting and well maitained places to visit locally. Good value, a company clearly at pains to look after their clients and who took pride in their heritage.

Visited January 2013
2 Thank ScotlandEartha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_attraction_reviews_1bd8 4 helpful votes
“Ask for Captain Gary!”
Reviewed January 27, 2013

My wife, and I went here with my brother and his girl friend. It was amazing . Captain Gary was great very knowledgable about everything. He even stopped the boat half through the tour and took everyone's phones to take pictures of us . Also he recommended a great restaurant for gator that we went to . All around a great experience.
Dallas Texas

4 Thank Clinton1315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
102 reviews
28 attraction reviews
common_n_attraction_reviews_1bd8 49 helpful votes
“Cruising in the Everglades in an Airboat, nice!!”
Reviewed January 25, 2013 via mobile

We just came back from an exciting hour of air-boating in the everglades. Our boat was nearly brand new, equipped with individual radios so we were in contact wirh each other and the captain. We had a great time going through very narrow mangrove alleys, sometimes just slightly wider than our boat, at times reaching speeds of 30mph. Our boat captain was very skillful at maneuvering his craft and we did some high speed turns and spin arounds when we got to wider areas of water, all in all, a very enjoyable experience for the entire trip which lasted one hour. Oh, near the end of the trip we came across a relatively large alligator who was floating on the surface, quite a few boats circled around to see him (her).

5 Thank Jim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
“Excellent ride”
Reviewed January 23, 2013

Read all the reviews and decided on this company. Sure am glad we did. The management is obviously invested in creating an unforgettable experience, and they did. It was enhanced by the headsets which let us clearly hear all the information provided by our Captain, Gary. He took great pride and pleasure to show us a good time. Recommend the 1 hour trip. Very clean bathroom!!!

Visited January 2013
2 Thank tilepaver1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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