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“Service”
Review of Bay City Grille - CLOSED

Bay City Grille
Price range: $6 - $25
Cuisines: American, Steakhouse, Bar, Pub
More restaurant details
Restaurant details
Dining options: Late Night, Reservations
Description: Visit Bay City Grille, located on historical Dearborn Street. Featuring entertainment on weekends, Happy Hour every day, Irish cuisine on Thursdays, and more! Call for the holiday and weekend events. Parking available in front of the building, across the street at the frame shop or Englewood Sun parking areas.
Glenmont, NY
Level Contributor
28 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
“Service”
Reviewed January 18, 2014

I had been wanting to try The Bay City Grille. Finally got there at 2 o'clock on a Thursday. It was not busy. There were very few customers at that time. I was told someone would be right with me then I was told to sit anywhere. Ten minutes later a waitress came over for our order. I asked for a menu. Our drink order was a coffee and two waters. We were brought coffee and one water. I asked for another water and we ordered our food. Fifteen minutes later I asked another staff member for a glass of water and she immediately brought it. The cook brought our food. When the waitress brought the check she asked if everything was ok and I told her the food was good but the service was poor. She told me she was only one person, had a problem with a check and a food order and was training someone. She really was not apologetic

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank tennispat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bay_City_Grille, Manager at Bay City Grille, responded to this review, January 24, 2014
Thank you for your comments.

Our restaurant is currently undergoing a management transition, and training a new staff. We apologize for the sub- par service, and would like you to know that we are actively working on retraining our servers to provide superior customer service to our clients. We are also reviewing our staffing, and will be increasing the number of servers available during mealtimes.

In the future, we hope that you will give Bay City Grille another opportunity to provide a superior dining experience for your family.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

34 reviews from our community

Visitor rating
    6
    12
    8
    6
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Bay Village, Ohio
Level Contributor
58 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“A welcome newcomer to Englewood!”
Reviewed January 15, 2014

We decided to try the Bay City Grille for dinner having no idea what we would experience. Were we pleasantly surprised! We each had a fish & chips dinner....one beer-batter fried and one sauteed. Each came with 3 large scallops, a large fillet of white fish, a nice serving of fried clams, and the most delicious fried potatoes either of us had ever tasted! For dessert, we shared a piece of key lime pie with a drizzle of chocolate. We were very pleased with our meal as no part of it was mundane. Each element had a little something extra. Our server was excellent, too. We will definitely return to Bay City Grille!

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank busybabe555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bay_City_Grille, Manager at Bay City Grille, responded to this review, January 24, 2014
Thank you so much for your kind words!

We really appreciate all of your feedback, and really look forward to having you, your family, and friends back to the restaurant.

Bay City Grille Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Englewood, Florida
Level Contributor
14 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“bay city grille in englewood, FL -- WOW !!!”
Reviewed December 29, 2013

Food and service: Spectacular! We asked if it would be possible to have a sauce with our sweet potato fries and the chef came out personally to discuss his 3 recommendations! Try to save room for their hard milkshakes. OMG! This place is a hidden gem on quaint, historic Dearborn Street.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank kka2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
47 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Fantastic, creative menu”
Reviewed December 18, 2013

Have sampled many items here, lots of great specials. The sandwiches and the burgers are delicious. I truly enjoyed the meatloaf wrap. We all had something different and shared. The inside is tastefully decorated and has a great vibe. The bar area is really nice and the seating is comfortable. The staff and owners are great, should be a new locals favorite!

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank FLRELady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Englewood, Florida, United States
Level Contributor
7 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“New Place Great Food”
Reviewed November 20, 2013

Bay City Grill offers a great selection of foods from burgers to fish to steak and everything in between. A very sports bar type environment makes is homey and comfortable. Also, they are open late during the week and on weekends.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Don M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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