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Quality Inn Elkton - St. Augustine South
Ranked #1 of 1 Hotels in Elkton
Reviewed June 1, 2010

In a nutshell, the property is poorly managed. It is unfortunate. I ultimately reserved 4 rooms for my family @ $80 for a pop for 2 nights only to find that there were literally bugs on the ceiling, light fixtures not working, and an EXTREMELY.....EXTREMELY rude night attendant, just to mention a few. The pool picture is fake, it is not shaped that way and is over chlorinated! There is a horny-porny club across the street?(!) Given that I work nights and weekend, I absolutely feel cheated given the way that I was treated at this hotel. What makes this place rate so low for me is the lack of customer service. If only this staff would observe the customer service offered at a restaurant downtown called "slugger boy" they might would have a chance.

  • Stayed: May 2010, traveled with family
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1  Thank luciddreamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityInnElkton, General Manager at Quality Inn Elkton - St. Augustine South, responded to this reviewResponded December 1, 2010

Customer service and guest satisfaction ARE #1 and we are constantly striving for excellence which is evident with the new management and attitude. Come back and see the changes.

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95 - 101 of 109 reviews

Reviewed June 1, 2010

I stayed at this hotel with my mother, grandmother, brother and the rest of my immediate family; husband and two kids. We reserved four rooms over the phone about a week in advance. When my husband and I arrived at the hotel we had no problems getting our room. The toilet in our room did not work and we were immediately assigned a different room. That was nice and the young lady at the desk at the time was very pleasant. The next day when my family and I returned from our activities in St. Augustine; my grandmother found all her things had been moved into my brother's room. There was no explanation for this, but since my grandmothers key still worked we moved her things back into her room. Two hours later a stranger with a key walks into my grandmother's room and says they have been assigned her room. Long story short there was a misunderstanding and my grandmother was only booked for one night. When we went to the front desk to try and resolve the situation; we were greeted by a really nasty attendant. She said they had been trying to call my mother's phone, but we never got a call or a message stating there was a problem. We were comped fifty dollars for the inconvenience, but I would never stay at this hotel again and most definitely would not recommend anyone else stay here.

  • Stayed: May 2010, traveled with family
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1  Thank tvaillancourt33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityInnElkton, General Manager at Quality Inn Elkton - St. Augustine South, responded to this reviewResponded December 1, 2010

We are under new management and have retrained staff to prevent this from ever happening again. This is not the norm for the business and cannot apologize enough for your problems during your stay. Come back and see us and the improvement to the property and staff.

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Reviewed January 17, 2010

I travel to this are often due to having friends there. I have stayed at this hotel numerous times in the past but after my recent visit... NEVER AGAIN! Upon check in the night manager or desk person who works overnight was VERY VERY rude. She dismissed and gave very short answers to the questions I asked. She wasnt personable at all. She practically tossed my room keys through the "Safety Window". After going to my room I noticed the floor looked like it had not even been vacuumed. There was a dirty towel behind my door, the carpet was disgusting and I am pretty sure I had fleas jumping on me all through out the night.

The only highlight of this trip was the young lady working the front desk when I checked out in the morning. Tammy. She was an absolute doll. Very friendly and personable. The breakfast was alright too.

I dont know if this hotel is under new management or what but my previous stays were nothing but pleasant. This place needs some serious help. I will not be returning.

  • Stayed: July 2009, traveled as a couple
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1  Thank PrudenceRigby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Quality Inn Elkton - St. Augustine South, responded to this reviewResponded February 4, 2010

We sincerely apologize for the treatment you experienced while checking in to our hotel. There is no excuse for the poor guest service you received. Matters such as these are not taken lightly and will be addressed accordingly with members of our staff. Please know that at the Quality Inn we make every effort to provide guests with exceptional service and clean, comfortable rooms. We would love another chance to exceed your expectations and welcome you back to our hotel!

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Reviewed December 25, 2009

the hotel was partial renovated but it lacks of cleaniness, found a dead roach on the carpet, the bathroom door it jams, I think you could pay a bit more and get better quality, didnt like and would not stay again.

  • Stayed: December 2009, traveled with family
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Thank browardrealtor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Quality Inn Elkton - St. Augustine South, responded to this reviewResponded February 4, 2010

We regret to hear of the housekeeping issues you experienced and want you to know that we have been working diligently with our staff to ensure these unacceptable matters are corrected. We always appreciate guest feedback, as it allows us to better our product and services. Thank you for taking the time to post your thoughts.

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Reviewed September 29, 2009

This was a last minute choice to stay here and from the first phone call asking about availability to check-out 3 days later I was very pleased by the staff and their helpfulness during my stay. My room was clean and fresh and appointed nicely for a room in this class of hotel.

Location is very easy to get to and besides the normal amenities I have to say that the breakfast in the morning was a very pleasant surprise with many choices including fresh fruits and waffles!! USAToday newspaper available in the lobby in the morning was nice, I miss my paper while traveling.

  • Stayed: September 2009, traveled solo
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Thank SanDiegoOldtimer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Quality Inn Elkton - St. Augustine South, responded to this reviewResponded October 2, 2009

We're always looking for ways to identify star performers on our team and will share your positive review with Tami. Thank you for taking the time to post your thoughts and please come visit us again soon!

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Reviewed June 6, 2009

We were looking for hotel in St. Augustine. When I called this hotel, after finding it online, the receptionist told me they were located in St. Augustine. Anyway, 6 miles away, in DOWNTOWN St. Augustine, there were other hotels. This place was right off the highway but next to a nasty empty lot, and across the street from an empty Exotica Cafe. The breakfast was cool: got to make our own waffles, however people had to wait in line while the only attendant on duty made a waffle for her grandson. They also had to wait for milk, while she was cooking the waffle. The carpet was falling apart, the bathroom door wouldn't shut right because of the door knob, the tv in the "lobby" was on the "static channel" for most of breakfast, and the shower was bad (corroded shower head, dirty tub, etc). There were also mosquitos in our hotel room. Many! Not just a couple.

  • Stayed: May 2009, traveled with family
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Thank dreamw3237
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, General Manager at Quality Inn Elkton - St. Augustine South, responded to this reviewResponded July 28, 2009

Thank you for taking the time to discuss your disappointment in overall room condition during your recent stay at the Quality Inn Elkton, FL. Your feedback is essential to our future success! I am the new General Manager for this hotel and I have put together a plan for our team to ensure these types of issues do not occur in the future. Additionally, in the vacant lot next door there is currently a steak restaurant under construction which will occupy that empty lot as well as provide nearby dining for hotel guests. We are conveniently located off I-95 about 5 miles from Downtown St. Augustine.

Again, thank you for the distinct service you have provided us by sharing your thoughts on your recent stay. We look forward to having a second chance to exceed your expectations, and warmly welcome you back to St. Augustine as soon as your travel plans permit.

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Reviewed March 2, 2009

Three girlfriends and I stayed at this hotel for a fun weekend in St. Augustine. It's right off the highway, and very easy to find, although there's really nothing around it save for a closed sex shop and a scary gas station. It only takes about 15 minutes to get to downtown, which isn't bad at all. The room was really clean, the beds were very comfortable, everything was very well stocked and taken care of. The walls were pretty thin, you could hear other peoples alarms in the morning, but overall the experience was quite pleasant. The breakfast was a little iffy, it wasn't amazing quality, but hey, it's free! Plus it has the make your own waffles, which was really cool. The staff was very friendly. Overall, it was a very good deal. I'll definitely be staying here again.

  • Stayed: March 2009, traveled with friends
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Thank sharonskye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Quality Inn Elkton - St. Augustine South, responded to this reviewResponded October 6, 2009

Thank you for taking the time to compliment our hotel and the staff members regarding your stay in March. While I’m pleased to hear you enjoyed your stay, I regret to hear the breakfast seemed iffy that morning! We strive to ensure our breakfast is fresh and offers healthy, delicious food choices. Please come again soon!

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Additional Information about Quality Inn Elkton - St. Augustine South

Address: 2625 State Road 207, I-95 St. Augustine Beach Exit 311, Elkton, FL 32033-2001 (Formerly Comfort Inn)
Phone Number:
Location: United States > Florida > Elkton
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Elkton
Price Range: $55 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Elkton - St. Augustine South 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
The Quality Inn(R) hotel is conveniently located off Interstate 95 at exit 311 (St. Augustine Beach Exit). This Saint Augustine, FL and Elkton, FL motel is located minutes away from the historic city of St. Augustine and St. Augustine's beautiful beaches via SR207. Saint Augustine, the oldest city in the country, has lots of things to do and see. Some of the major attractions to see are the Castillo de San Marcos National Monument, the St. Augustine Lighthouse and Museum, The St. Augustine Alligator Farm Zoological Park, Flagler College, Ponce de Leon's Fountain of Youth and the Ripley's Believe It or Not! Museum. Saint Augustine has lots of events, which includes ghost tours, San Sebastian Winery, the World Golf Hall of Fame IMAX Theater, Prime Outlets - St. Augustine and Adventure Landing theme park. Some of the finest restaurants and lounges are located nearby.Our hotel offers a free Hot Deluxe Breakfast with scrambled eggs, sausage, sausage gravy and biscuits, fresh pancakes, bagels, muffins, cereal, juices, coffee, tea, fresh fruit, yogurt and lots more. Relax in the outdoor pool.This Saint Augustine, FL hotel offers business travelers conveniences like free wireless high-speed Internet access in all rooms, free local calls, free USA Today, and an on-site business center that provides access to conveniences like copy and fax services.In addition to standard amenities, all spacious guest rooms have coffee makers, hair dryers, irons, ironing boards, microwaves, refrigerators, and cable television with Showtime. This is a pet-friendly hotel.For added convenience, coin-operated laundry facilities are located on the premises. Ample parking is available and can accommodate most cars, trucks and buses.Whether you are staying in Florida for business or pleasure, we want to make your stay at as pleasant and memorable as can be. We look forward to serving you and your family. ... more   less 
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Also Known As:
Quality Inn Elkton
Elkton Quality Inn

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