We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful for families”
Review of Hawks Cay Resort

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hawks Cay Resort
Ranked #1 of 2 Hotels in Duck Key
Certificate of Excellence
Maple Ridge, Canada
Level Contributor
45 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Wonderful for families”
Reviewed March 29, 2014

We stayed here for 4 nights with our 9 and 5 year old children. We booked a standard hotel room but were extremely pleased on check in when we were upgraded complimentary to a 2 level 2 bedroom villa. The resort is very clean and well kept. The grounds are beautiful. We enjoyed spreading out in the villa and having a full kitchen and laundry. What made this such a great place for our family were all the amenities for our kids. They loved the kids area with the video game room, ping pong, outdoor checkers, basketball court, soccer field, playground, mini-golf, waterpark pirate pool. There was just so much to occupy them! We would highly recommend this resort to families.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abcd4monkeys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review, April 4, 2014
We are delighted to know that our staff was able to upgrade your experience to a two level, two-bedroom villa! We're always thrilled to learn when our spacious accommodations meet our guests' satisfaction. Thank you for letting us know just how much your children enjoyed our kid-friendly amenities and activities. It brings us great joy to know that you enjoyed your family getaway at Hawks Cay Resort and we hope you'll think of us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

4,714 reviews from our community

Traveler rating
    2,029
    1,377
    693
    366
    249
See reviews for
2,427
1,268
31
187
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,146)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Long Lake, Minnesota
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 28, 2014 via mobile

Spent 5 nights with my wide a two daughters in Sunset Marina. Overall the resort is very nice however it didn't live up to its reputation or price tag.

Our two bed condo was small and in need of updating; stains/rips on the carpets, kitchen cabinets beat and covered in dirty marks, intermittent internet service.

The main pool area and lagoon are very nice and the highlight of the resort although service is very slow, as other reviewers have noted. Really annoying sign in/out procedure for towels.

Food is okay but not great. There are some options outside the resort about 15 minute drive. At night there is a fire pit where on 3 nights there was live music, not sure why this wasn't every night.

A bit more attention to detail and updating of the accommodations then this can be 5 star but as is will leave you feeling overcharged and disappointed.

Stayed March 2014, traveled with family
Helpful?
1 Thank cmd69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review, April 4, 2014
Thank you for your valuable feedback regarding your recent stay with us. We never like to learn when a guest leaves our resort feeling disappointed with their visit. We are always looking for new ways to improve our resort and we rely on guest feedback, such as yours, to help direct us to the areas that require our attention. We are saddened that our accommodations did not meet your expectations and we apologize if your room was not at its best upon your arrival. We have already shared your comments with the appropriate department heads to ensure that we are making the necessary improvements to our resort. We hope you'll think of us again, as we would like another opportunity to impress you and provide you with the five-star stay we know we are capable of providing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 26, 2014 via mobile

We just got back from our 1st visit & would definitely go back. Great service, spacious rooms & lots to do. We para sailed, kayaked, snorkeled, swam, did the sunset cruise & fished - all on property. Highly recommend!

Stayed March 2014, traveled with family
Helpful?
4 Thank Lynne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review, April 4, 2014
It sounds like the perfect family getaway! You truly made the most out of your Hawks Cay visit and we appreciate that you've taken the time to share your trip. We are so delighted to learn that your first visit inspired a return stay. We look forward to welcoming you and your family back again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Oh
Level Contributor
51 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed March 26, 2014

This is our second family stay at Hawk's Cay. The first stay was in the main hotel. This time we stayed in a Harbor Villa. We also came a few days later over Christmas break and this timing made all the difference--it was a little less packed and chaotic. I also have to say that we much preferred the villa and going to the pool near the Kids Club. The hotel, even this time around, was packed and bustling. We went over to the pool there several times and it feels totally different from the quiet, relaxed atmosphere of the Kids Club Pool (which, unfortunately, closes at dusk--probably because it's an older pool and doesn't seem to be well lit). If you like busy and people over a school holiday period, the hotel is definitely for you. If you like family bonding time then meals at a villa and a trip over to the Kids Club pool may be more your style. Almost feels like two different resorts.

Near the end of our stay our kids were asking whether we could come back next year and I was even beginning to think about booking a stay. True, my oldest child (who loved it) kept asking why we were going to the pool every day. Well, that's about all there is to do (aside, of course, from all the fun activities at the Kids Club, including putt-putt). As people note there is not the same "beach experience" as elsewhere in Florida--hard to get that in the Keys, although we always make a day trip to (very crowded) Bahia Honda.

But, I actually found that the less-to-do aspect made a nice, family-centered vacation. A great stay, and we'll be back!

Room Tip: Harbor Villas were close to the main complex but still quiet with privacy.
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Katecali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review, April 4, 2014
We are delighted to know that you will be returning to Hawks Cay Resort! While we recognize that some areas of our resort get more crowded than others, we hope our 5 pools, and saltwater lagoon and beach offer enough space for all of our guests to enjoy a relaxing and laid back getaway. We appreciate that you've shared your vacation tips for others who may be looking to stay at our property. We have many new and exciting updates happening this year, including updating our kids club and pool area, as well as lightening up the entire resort property in the evening. We look forward to welcoming you back and we encourage you to check online for our current packages and promotions!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flint, Michigan
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 25, 2014 via mobile

Great place. We where there for a wedding. Full of fun family things to do. Dolphin experience looks great. Great pool with great poolside service from our waitress Stephanie. Will go back and take the kids next time. Not romantic for a couple trip. Reminds me of a sea pines hilton head type of place. Highly recommend.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cashdo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review, April 4, 2014
While we are honored that you would recommend our resort to others, we do regret if you found that our resort is not suitable for a romantic getaway. We are working hard to create new and exciting programs specifically geared toward our adult guests. This will include revamping our adults only Tranquility Pool and adding an elevated level of service for our pool guests. We are looking forward to all of the exciting updates and we hope they'll be ready in time for your next getaway.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
166 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed March 25, 2014

I booked Hawks Cay to take my daughter scuba diving. The room was nice and clean and the grounds were well kept. There was really nothing to do in the evenings but sit by the fire pit which was enjoyable for me but not a 16 yr old who needs more action. The one thing I didn't care for was the food. The quality was ok but not great. I have never been a fan of buffets. Ordering off the menu was very expensive. The wine was 12 a glass! While the training for scuba was good the actual dives were lackluster. The reefs we visited were bland. I did not hate this place but would try another location in the keys next visit down south.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review, April 4, 2014
Thank you for taking the time to share your valuable comments and guest perspective. We are happy to mention that we will be making many exciting improvements to our property to ensure an even better guest experience for everyone, including adults, teens and little ones. These changes will include a new marina restaurant and more activities geared towards different ages. We hope you'll allow us the opportunity to welcome you back so you can experience all of the exciting changes.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tintagel, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 24, 2014 via mobile

Booked and paid for one night through Expedia. This was the last night of a two week trip to the USA. Today we have received our credit card bill and as well as the payment to Expedia for the room. we have been charged over $400 by the hotel; for what......we have absolutely no idea. After 5 hours of phone calls to Expedia, as not able to speak to correct person at the resort, Expedia have advised that they have contacted the hotel who have admitted this charge should not have been made to our credit card and we should await contact from them to confirm a refund. Very disappointed with such poor customer service for a resort of this standard. We did enjoy our stay and had it in mind for a future family trip,but we will now definitely reconsider our plans.

Stayed February 2014, traveled as a couple
Helpful?
4 Thank Lottie27x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review, April 4, 2014
Thank you for reaching out to us. On behalf of our staff, I’d like to extend my heartfelt apologies for any inconveniences that you've experienced regarding your bill. We are sorry that these issues could not be rectified, however please be aware that they are a third party booking agent and this service does not reflect the customer service of our resort. We strongly urge you to contact us directly so that we may rectify or explain any questions about your bill that you may have. We believe that we can provide you excellent customer service to ensure a resolution soon. We hope that we may welcome you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Duck Key
18.1 mi away
Amara Cay Resort
Amara Cay Resort
#5 of 19 in Islamorada
1,311 reviews
13.0 mi away
Courtyard Marathon Florida Keys
0.3 mi away
Village at Hawks Cay Villas by Keys Caribbean
Show Prices
Show Prices
Show Prices
7.6 mi away
Glunz Ocean Beach Hotel & Resort
Glunz Ocean Beach Hotel & Resort
#1 of 1 in Key Colony Beach
770 reviews
13.1 mi away
Hyatt Place Marathon Florida Keys
12.8 mi away
Tranquility Bay Beach House Resort
Show Prices
Show Prices
Show Prices

Been to Hawks Cay Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hawks Cay Resort

Property: Hawks Cay Resort
Address: 61 Hawks Cay Boulevard, @ Hawks Cay Resort, Duck Key, FL 33050
Phone Number:
Location: United States > Florida > Florida Keys > Duck Key
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Duck Key
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hawks Cay Resort 4*
Number of rooms: 400
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hotels.com, Preferred Hotels, Travelocity, Hotwire, Priceline, TripOnline SA, getaroom.com, Cancelon, HotelQuickly and HotelsClick so you can book your Hawks Cay Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hawks Cay Hotel Duck Key
Hawks Cay Duck Key
Duck Key
Hawk Cay Resort
Hawks Key
Hawks Cay Resort Duck Key, Florida

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing