This place came highly recommended by several people as a family-friendly resort with lots of fun activities. All of that is true, but it disappointed on several levels. I was expecting a higher quality resort with higher quality amenities for the price.
Positives: The room was nice - stayed in Sunset Villages, which is quiet with a pretty view, but a bit of a walk from the main areas - loved the 2 bedrooms and 2 baths with kitchen option. Washer/dryer also very helpful. Downsides: AC very noisy upstairs, sheets were a little weird (no fitted sheet) and it wasn't as well stocked with kitchen items as I had expected, and I also would have liked to seen it cleaned and restocked daily (like a regular hotel would do) as we were paying over $500/night (I wasn't willing to pay an additional $35 daily cleaning fee, on top of the "daily resort fee", out of principle). The Sunset Villages does have a nice, quiet pool that we went to a few times. We also really liked the Indies Club (kids area) - lots of fun activities (basketball, mini golf, volleyball, ping pong) and a very nice pool that wasn't crowded at all. Downside: the "camp" isn't as advertised - we canceled our reservations for 9 and 11 year old. We also really liked the Marina area where you can get all the watersports (warning - kayaks are used up very early in the am!). We went snorkeling and loved it, but the water was a little murky that day. We also rented bikes from the Indies Club and went around the island, which was fun. We also did the Dolphin Connection, which was very good (better than one at Sea World) but also very pricey as expected.
Negatives: The resort facilities didn't seem to be large enough (or staffed enough) to accommodate the large spring break crowd - the main pool and lagoon were packed with people - lots of kids running around unsupervised (some very young) and lots of adults drinking heavily - very much a "scene" with women dressed to be "seen". No lifeguards and no staff managing or overseeing the chaos. The lagoon is pretty but looks a lot larger on the hotel website - it's tiny and we think the water gave my son a rash that lasted a few days. Not enough room for the kayaks and paddle boards they have to rent. After the first day, we mostly avoided this part of the resort (there are other good options thankfully). Also, the food at the resort was very average (which I expected) and the service very slow (again, mostly due to not seeming prepared for the large spring break crowds). We ate breakfast and lunch in our room everyday (good Publix in Marathon) and dined in Marathon every evening (Keys Fisheries, Franks Grill, Island Fish Company all good) - all about 15-20 minute drive.
Overall I would rate it a 3.5 out of 5 - we had a fun week but we probably won't be coming back.
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- Also Known As:
- Hawks Cay Hotel Duck Key
- Hawks Cay Duck Key
- Duck Key
- Hawk Cay Resort
- Hawks Key
- Hawks Cay Resort Duck Key, Florida