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Hawks Cay Resort
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Reviews (4,869)
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2,095
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All reviewsdolphin experiencemain poolbeach grillsunset villagetranquility poolocean restaurantkids clubsalt water lagoonfire pitadult poollagoon areaswimming with the dolphinsthe main hotelbedroom villakey westfamily poolsunset cruise
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2,646 - 2,651 of 4,869 reviews
Reviewed July 1, 2013 via mobile

This was my 3rd trip in 5 years to Hawk's Cay and definitely the worst accommodations to date. We paid $300/night for a basic, dated hotel room with fancy bed and toiletries. Previous stays must have been in a recently remodeled wing of the hotel. There was an issue with consistency with housekeeping. One day out glasses/ Ice bucket were taken and not replaced and other days out toiletries were not restocked at all or leaving out shampoo or lotion. We even left a note after this to please restock shampoo and received 2 conditioners. The room itself had a very basic, dated bathroom, unlike a previous stay which had the same King, Island view room with a large opulent bathroom/ steam shower. Our towels were stored across the room in a closet, which was an odd thing. The carpet was also worn and stained and the walls were dirty. Just a disappointment for the high price per night and compared to previous visits.

For the good-- this resort has everything! Regardless of your party, you can find something that appeals to everyone. The staff were all helpful and friendly and the resort location in the middle keys is perfect for exploring all the Keys as a whole have to offer. Would definitely recommend this resort but request a newer room.

  • Stayed: June 2013
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Thank abi j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2013 via mobile

I've been to this resort several times in the years prior and sad to say I do not think I will be returning. The outside area appears somewhat unkept especially later on when there was so much garbage laying around. Gross. The pools actually
seemed cloudy and not as inviting. The worst part however is trying to sleep at night. The walls are paper thin and you hear everyone's plumbing, the ac turning on and off and even the elevator going up and down constantly. So annoying. The towel process is a pain as mentioned in others reviews too. On a positive note the lobby is beautiful and most employees were very friendly. Unfortunately we will have to find somewhere else in this beautiful area of the keys.

  • Stayed: June 2013
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4  Thank Tzagh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2013

This is our second time staying at Hawks Cay. We had a Lani room the first trip but just a water view this time. I much prefer the Lani room... much cleaner and more convenient to the pool. However, the resort was still wonderful. The views from our room were breath-taking. The second story deck was small but quiet and private, beds were comfortable and bathrooms were spacious and well decorated. We just love Hawks Cay and would recommend it!!! Perfect location in the center of the Keys and great for kids but not overwhelming for adults. Pools are beautiful, the salt water lagoon is wonderful and camp fire at night with live music on some nights is relaxing!!! Can't wait to go back!!

Room Tip: Lani room has a wonderful deck and spectacular views!
  • Stayed: June 2013, traveled with family
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Thank manney91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2013

Duck key dive staff couldn't have been better. Wade was especially helpful............
Jet pac man was very cool!!!!!!!

Stayed at marina village. 2 bedroom suite. Excellent view of marina.
Good food
Watch out for resort charges ........

John dubon from Long Island.

  • Stayed: June 2013
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2  Thank Photo1126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2013

This was our first family visit to the Florida keys and we could not have picked a better place to stay! Not only great for families but also nice for adult time also. Diving with Dive Duck Key was outstanding. Linda, our dive guide was tremendous, very accommodating and great with seniors as well as teens!! The spa on sight was nice and relaxing. On the fourth day of our stay, they had live music at the main pool/saltwater lagoon/fire pit- simply wonderful! By far one of the best piña colada I have ever had!! Our whole family, young and old, loved the stay here. We will be back!

  • Stayed: June 2013
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Thank Mjbwv1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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