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“Memorable family vacation!”
Review of Hawks Cay Resort

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Hawks Cay Resort
Ranked #1 of 2 Hotels in Duck Key
Certificate of Excellence
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Memorable family vacation!”
Reviewed February 9, 2013

Hawks Cay is a perfect family get away. Our kids (ages 11, 9, and 6) all loved it, and so did we! Our 3-bedroom villa was very clean and beautifully appointed. The villas area was quiet and peaceful. Fishing off the pier outside the villa was great fun; we bought bait and rented fishing poles at the resort's general store. The heated pools and the saltwater lagoon pool with sandy area provided hours of fun. The dolphin encounter was a highlight too! Food was very good and service was friendly and attentive. We can't wait to go back!

  • Stayed February 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank karen r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Barrington, Illinois
Level 5 Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed February 9, 2013

We just spent 5 days at Hawk's Cay Resort. The grounds are beautiful, kept up nicely, and offered lots of family friendly activities. The rooms, however, are tired. Very small cramped bathrooms with the old fashioned tub and skinny trickley shower head. The robes were old and torn, pillows were synthetic. I asked for 4 feather pillows to be delivered to the room, but apparently they only had the spongy ones, because I ended up with 6 of the same spongy pillows.

We rented a boat two days from the marina which was very fun, and we also chartered fishing boats for two days...also very fun. We went flats fishing with Billy on the Soc-it-to-Em, and bottom fishing with Dave on the Snapshot. We fish a lot, and really appreciated the fact that their fishing boat captains were seasoned pros that really knew what they were doing. It was a complete and total pleasure chartering from them.

We played tennis once, and found the pro very friendly and accommodating. Nicely kept and maintained courts that were conveniently located to the hotel.

Lastly, we thought the food could be greatly improved. "Tio's" - the Mexican restaurant was just bad in every way, except for the service. "Alma" was overly priced - offered a very limited menu, and disappointingly tasteless cuisine. Except for the meatball appetizer, which we enjoyed. "Ocean" felt like a cold steel cafeteria inside, but was pleasant sitting outside by the fire pit. Food, however, again was just not exciting - mostly forgettable. And we were plagued by a screaming baby our entire dinner, which was unfortunately extremely annoying.

All in all we enjoyed our few days there, but probably wouldn't go back unless the rooms were renovated.

  • Stayed January 2013, traveled as a couple
    • Value
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Helpful?
Thank Yellotail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 8, 2013

Read several reviews before making our reservation. Have to say they were right on. Overall experience is pretty good, but as with other reviews there are issues. We stayed in the "sunset villas". Don't let the name fool you, there are not really good views of the sunset, but these are the only rooms facing west to even see the sunset on the property. There is a large old boat warehouse building obstructing views.I recommend venturing out if you want to see a Florida Keys sunset. Our villa is on (bay/lagoon) water, no beaches.
The villa itself is fairly roomy. They are two levels with a fairly large living space and dining room with a four chair table and a bar (no bar stools though) and kitchen with stove, oven and microwave on the lower floor. The furnishings are the downfall! Upkeep is an issue, the furnishings are not well cleaned or kept up to date. As with other reviews the beds are horrendous. The mattress is ok, it's the frames! Essentially a roll away bed style in both bedrooms. EVERY move makes creaking and squeaking noises from the frame. I repeat EVERY movement.
The lobby and surrounding areas are very upscale and nicely appointed. The main pool, fire pit, spa, workout area, kids area are very nice. The restaurants and bars have very good food and drinks. They are expensive but are similarly priced with other local restaurants in the Keys. They have live music and the staff are friendly and helpful. Part of the high prices are because of the fact that an 18% gratuity is built in and listed on the receipt. So as stated no tipping required including free valet parking. The tram is another helpful perk. It runs about every twenty minutes, otherwise their is about a five minute walk form our section of the property to restaurants and main pool. The general store (across the street from our villa) has most anything you will need and is reasonably priced and again the staff was very friendly.

Room Tip: Our room area was VERY QUIET. We didn't even know we had neighbors. Heard better quality beds av...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank Gubygrap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed February 7, 2013

We loved the Sunset Villa's. At first we thought they weren't going to be close enough to the main hotel, but it was just a short walk. The accommodations were great. The kids loved having a huge grassy backyard to play in. We also pulled the patio chairs out to sit by the ocean. This villa had two large balconies upstairs and a deck outside. Truly lovely. The pool near the Sunset Villas is sheltered from the wind. We found that helpful when we were there. They don't service that pool with towels though so you have to walk to the kids club to get some. My biggest complaint was that we were given a bill for twice what we ordered when having some drinks and food sitting by the fire. I have no idea whether it was on purpose or not, but it was very similar to what we ordered but just doubled. The restaurant manager took it off our bill and paid for our order which was very kind. I look forward to revisiting the property, but it pays to do a little research first since there are so many choices for accommodations.

Room Tip: Choose the Sunset Villas to stay away from rain. Great for kids because of the huge grassy backyard...
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  • Stayed February 2013, traveled with friends
    • Value
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Helpful?
1 Thank Onni Andrea V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fleetwood, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 3, 2013

We had a wonderful stay at Hawks Cay. Our Sunset Villa was perfect for our family of four and was clean, and well-maintained. We enjoyed the various pools and activities including the Dolphin Connection, which was a unique and fun experience. Although the weather was quite windy during part of our stay, we were able to find places on the property that were more sheltered from the wind where we could still enjoy swimming and sunbathing despite the weather. The staff were all professional and quite friendly. Overall we had a great time and would definitely return!

  • Stayed January 2013, traveled with family
    • Value
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Helpful?
1 Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rehoboth Beach, Delaware
Level 4 Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed February 3, 2013

We just returned from 8 days at the resort. This is definitely a 4 star resort with reasonable pricing for rooms, food, activities. It's perfect for families with young children. My 2 kids ( 5 and 7 yrs old) loved the kids camp! It is one of the most affordable camps at a resort. They did not just sit around and color...Ms. Ingrid took them on adventures, swimming, races, etc. Our kids kept asking to go back!
We stayed at the Marina villas, which we think had the best view and was blocked from the wind on those windy January days. We also visited friends in a Sanctuary villa which had a great secluded private pool and more living room. Just double check the square footage of the villa you rent so you understand its size. Some are small, but you are never there!
You definitely want a rental car to venture out for dinners, Dolphin Center, Turtle Hospital, etc. The rental cars are cheap at MIA airport.
Our favorite restaurant at the resort was Ocean. It overlooks the pool, fire pit and there is live music some nights.
The staff was so courteous and friendly! From Sam at the tennis center ( great soft courts!) to Ingrid at Kids camp and Jake who beat me in a Kayak race....friendly faces all week long. The staff were always asking what they could do to help.
There are 6 pools, all with a bit of a different feel and view. It never felt crowded and the grounds are very well maintained.
We cannot wait to return!

Family of 4
Delaware

Room Tip: Sunset villas have the open water view, but there is a big marina building blocking some views. Mari...
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lizziebarnhart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 2, 2013

We had booked a room the day prior to our arrival, as a friend of mine recommended the hotel. We were very excited about our 2 day trip, nevertheless when we arrived at the hotel, there was no reservation in the system. The gentleman at the front desk was so kind to find us a room and assured us that a manager would get back to us the next day - which was not the case. In the evening, we crossed the same front desk agent again and we advised him that nobody ever came back to us. He then again assured us that the MOD will get back to us the next day (our day of departure) but this did not happen either.
The room type that was confirmed to us was an Island view - it should rather be called a 'parking island' view. I guess 'island view' should be defined differently...
Upon check out we had only 1 night on the invoice, as 1 night was already charged the day I made the reservation... So how come the reservation was not in the system or did the front desk agent not find the reservation? Rather disappointing service and very poor follow up from the management side - very disappointing for a property like this one.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank D R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hawks Cay Resort

Property: Hawks Cay Resort
Address: 61 Hawks Cay Boulevard, @ Hawks Cay Resort, Duck Key, FL 33050
Phone Number:
Location: United States > Florida > Florida Keys > Duck Key
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Duck Key
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hawks Cay Resort 4*
Number of rooms: 400
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Also Known As:
Hawks Cay Hotel Duck Key
Hawks Cay Duck Key
Duck Key
Hawk Cay Resort
Hawks Key
Hawks Cay Resort Duck Key, Florida

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