I have to first say this place is absolutely beautiful. While it does not have nice beaches, I felt like I was in a carribean resort. The landscaping, decor, everything was wonderful. We were upgraded from an island view room to a lanai room. That was wonderful. We could walk right out from our deck and head to the pool. Our room was located on the adults only tranquility room. Perfect for a couple on their anniversary. The room was beautiful, clean, and the bed was great.
The food was good as well. We only ate at the grill and Tom's and the food was really good each time. Service was also very quick. A couple times it was slow getting drinks at the pool, but we were not in a hurry. Had room service one night and got a pizza as it was late. What you would expect. Not the greatest, but it did the trick.
The tranquility pool was amazing. We never went to the pain pool. Only walked around it twice. Everyone on staff was very friendly and always willing to help us.
We only had one problem. My Aunt had apparently sent us a gift of a gift certificate to the spa. They were supposed to give it to us upon check in. I figured it was the upgraded room. She called to see if we recived it. Unfortunately we did not get it until 10pm the second to last night - the day we already had spa treatments. Since we had one day left. we did not have time to use it. My husband told the manager what happened and they took the money off our bill. Worked out perfect since we already had treatments at the spa. They are willing to fix any problem.
My parents are there now and there was a mistake when they had to move their reservation two days later for a family funeral. The person forgot to put in the change and when they arrived they had no reservation and was charged as a no show. Well, the manager on duty took care of the situation and upgraded them to the penthouse suite. What a pleasure for their 45th anniversary.
This is a great place and I cannot wait to return..
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- Also Known As:
- Hawks Cay Hotel Duck Key
- Hawks Cay Duck Key
- Duck Key
- Hawk Cay Resort
- Hawks Key
- Hawks Cay Resort Duck Key, Florida