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“Hidden fees and employees with attitudes”

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Ariel Dunes at Seascape Resort
Ranked #18 of 55 Specialty Lodging in Destin
Germantown, TN
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Hidden fees and employees with attitudes”
Reviewed March 25, 2008

We arrived on Thurs. 3/20 and were told that we owed another $160 for unexplained fees and that the girl didn't know what they were for just, that we had to pay it to get the keys. We had fully paid our bill by AM Ex prior to arriving. Other guests were also complaining about their hidden fees. We later learned that we were charged $28 a day for 5 days for the use of the magnetic keys that open the door. Also, there was a non-refundable damage deposit.
We also were told that our condo had not been cleaned and was not ready for check-in. Several other guests were also waiting for their condos that were not ready.The girl at the front desk said she would call us on the cell when we could check-in. She called us, but only to tell us that she was going home at 5:00 and we would have to pick-up the key at the Majestic Suns condo. When we went there, they said they did not have the keys but made no attempt to solve the problem. In fact they rolled their eyes when we voiced disgust. We personally went back to Ariel Dunes II to try to find out where the keys were. She said she sent them over but then went to the back and "found or made" the keys for us after sending us on a "wild goose chase". (just what you are in the mood for after a 9 hour drive) All of this took about 3 hours. Also, there was a lot of noise and partying going on making sleeping difficult, but it was Spring Break. Maybe this does not go on all the time. However, we did talk to a .local who was familiar with the property and discovered this also happened last year but he thought it was because it was new and they didn't quite have their act together. The lobby is basically only manned through the week and only until 5:00 PM. It is an eery feeling to know you are on your own.
The condo was pretty and the view was great but we could have booked ocean side for the same price when you add on the other fees. There are too many condos for rent to put up with this unethical, sneaky way of doing business. Someone told us it would be much better to book directly through a condo owner.

Stayed March 2008
Helpful?
2 Thank CapricornCook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amberleto, Manager - Seascape at Ariel Dunes at Seascape Resort, responded to this review, March 27, 2008
Dear CapricornCook

First of all, let me state that we sincerely apologize for any inconveniences that you encountered during your stay with us at Ariel Dunes. However, I would like to clarify some of the issues that you outlined in your review. The $28 a day has nothing to do with keycards and is clearly advertised as part of our Discount Recreation Program for the resort which entitles you to discounts on several activities on and off the beach plus a free beach set up for each day of your stay. The beach set up retails for $40 a day on the beach and this discount is only available to guests who stay through Seascape Resort and not other management companies. Furthermore, our desks are open every day of the week and Majestic Sun is a 24 hour location. As far as the fees not being disclosed, you did not book your reservation directly with the resort, you used a third party provider and they are responsible for communicating the fees associated with staying at the resort. As a travel partner, we have verified that they have these fees outlined on their website, so I am not sure where the miscommunication occurred. As far as your experience with obtaining a key, we try very hard to have every unit cleaned and ready in a timely manner, but we do not guarantee a check-in time. I have addressed your issue with my staff and will work on increasing our efficiency in regards to key cards for Ariel Dunes after hours. You are a valued guest of the resort, and I am confident that the rate you paid was an incredible value for our area. Seascape is a resort, not just a condominium complex and we cater to those guests who want to have more than just a nice place to stay - but want to play golf, tennis and a more intimate atmosphere. We truly hope that you will visit us again and give us an opportunity to show you that we value your business and take pride in our operation.

Sincerely,

Amber Leto
Director of Rental Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ariel Dunes at Seascape Resort

Property: Ariel Dunes at Seascape Resort
Address: 112 Seascape Dr, Destin, FL 32550-7029
Location: United States > Florida > Florida Panhandle > Destin
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
Ranked #18 of 55 Specialty Lodging in Destin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Ariel Dunes at Seascape Resort 3.5*
Number of rooms: 225
Reservation Options:
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Also Known As:
Ariel Dunes Hotel Destin

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