Stayed in one of the golf villas after being surprised by a $105 hidden "cleaning" fee. Went to the room after 2 hours of waiting for it to get "inspected" and "cleaned." Showed up and trash bags were in the hallway and sand was EVERYWHERE. I couldn't believe it. So we had to pay $105 to clean our own villa and take out our own trash, make our own bed? I asked the receptionist if we could get a refund, who supposedly spoke to a manager who told her that they could credit our account for the next time we visit. Yeah right. Her excuse was that if we told them immediately, they could refund our money, but really, that would have made no difference.
The noise is alright at night except for some birds who love to chirp at 3am. The beds were relatively nice and comfy. The location is prime location to the beach, shopping, and great food!
My personal opinion is that this property is just far too large to look at the details to make every customer's experience a positive one. You can't blame them, but at the same time, I wish the service was much better and that they would really take some time to properly staff to really help accommodate travelers who may have absolutely no idea what he or she is doing and not assume.
- Official Description (provided by the hotel):
- Awakening Traditions. Here in the center of Florida's fantastic Emerald Coast, amid the sugar white beaches and the crystal blue-green waters, is an oasis where everything has come together at the right time and in the right place. Seascape was conceived to exist in harmony with the unspoiled natural beauty of the coast, so residents and guests can enjoy the lush tropical breeze, soft sands and golden sunsets the way nature truly intended. ... more less
- Reservation Options:
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- Also Known As:
- Seascape Hotel Destin