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“Good hotel - Horrible housekeeping” 3 of 5 stars
Review of Residence Inn Sandestin at Grand Boulevard

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Residence Inn Sandestin at Grand Boulevard
Ranked #2 of 39 Hotels in Destin
Certificate of Excellence
Owens Cross Roads, AL
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good hotel - Horrible housekeeping”
3 of 5 stars Reviewed May 22, 2013

The hotel is nice. The rooms are clean (when you arrive), the pool is small, but clean.
The free breakfast is also good. We went the week before Memorial Day Weekend and it was not very crowded.

Most of the staff was very nice and helpful, except housekeeping. We stayed for 5 nights and they only cleaned our room once. We usually left from 9am-noon and again after 2pm. The first day they came knocking at 3pm and I asked them to come back in 30 mins (the cleaning schedule says they are there until 4:30pm) and she never came back. They cleaned the room the next morning and never bothered again. I asked one morning for toilet paper and towels and never came. I called twice and I never got it. I had to go to one of their carts while they were cleaning to get some toilet paper.

I found the only way to get extra towels was to call after housekeeping hours. I made sure to call in the evenings and they would always bring them fast to our room.

We were debating whether or not stay in a condo or not, but I chose to stay here because I refuse to clean on vacation, but after this experience with the cleaning staff, I'm not sure I will make the same decision next time we go to Sandestin.

Also, we stayed a couple times before at The Courtyard (next to Residence Inn) and they used to have access to the Sandestin Resort beaches. This time we were told this hotel does not have access to it and we had to drive a little bit further to go to the beach.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank nanisnanis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oris R, Manager at Residence Inn Sandestin at Grand Boulevard, responded to this review, May 27, 2013
Dear Valued Guest,

Thank you for taking the time to write to Trip Advisor, as we value the comments of all our guests. Please accept my deepest apologies for the inconveniences you experienced during your recent stay. Please be assured, your concerns will be addressed with our management team to ensure we are providing exceptional services to each guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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443 reviews from our community

Traveler rating
    291
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    32
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Fort Myers, Florida
Level Contributor
87 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed May 17, 2013

I'm not usually a fan of staying off the beach but this hotel has such a friendly staff that it made up for not having beachfront views! The management and front desk staff made sure that we were completely comfortable. I was amazed that they remembered our names and greeted us by name every time we passed through in the lobby! The breakfast staff were some of the kindest people I have ever met in the service industry. They have access to beach at Sandestin golf resort but the beach there is crowded and not very clean but that's okay because 1) it's nice that they even have beach access and 2) there are several nice public spots to play in this area. This is also right next to Baytowne Wharf and Silver Sands outlet mall. The full kitchens were awesome, updated and clean. The beds were amazingly comfortable and the staff was extra friendly about bringing and helping us set up a portable crib. We will defintely be back to this spot.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank r_l_spiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester, Massachusetts
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 10, 2013 via mobile

Staff was very friendly during our stay. They took care of any request we had. There was some great shops and restaurants close by. Hotel was very close to some beautiful beaches and the breakfast and socials were great. Thank you Marriott!

  • Stayed May 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Seanotrainer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, SC
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 7, 2013

The Residence Inn at Sandestin is fabulous. Not only did you get a extremely great breakfast but on Tues & Wed evenings they prepared dinner and beer & wine from 6 to 7. Staff was really great. Close to shopping and restaurants. Perfect ;)

  • Stayed May 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Barbara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wetumpka, Alabama
Level Contributor
248 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
4 of 5 stars Reviewed May 7, 2013

This is a very nice hotel located on the Grand Boulevard with a nice litte mall plaza and great restaurants nearby. The staff was very accomodating with requests. Staying here will also give access to the Sandestin Resort Community Area. Unless, you ride a motorcycle, which is prohibited on the resort property. We had already looked at a condo here, so we knew this ahead of time, and it wasn't a problem for us. (We were on a bike).

There are two things that kept me from giving this a top rating. First, our room on the first floor of the hotel was nice enough, but the road noise was horrible. It sits right off the side of Hwy 98 in Destin and the cars pass constantly, but there is nothing to block any noise. I didn't request a different room, because half of the rooms face the highway. Not sure this can be fixed. The only other item that wasn't quite up to our needs was the morning "included" breakfast. There was plenty of food, but there aren't very many healthy options. There were apples and bananas. At the previous Residence Inn at which we stayed the previous night, there was also some cantalope available.

Otherwise, this was a great location and nice hotel. Just ask for a room on the backside of the property.

Room Tip: Ask for a room on the back side away from the road.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank COBB64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
115 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed April 24, 2013

Rooms and location was great. Close to shopping and near enough for a quick ride to Seaside.

Staff was friendly and helpful. Rooms were decorated nicely and well appointed for the value.
Breakfast was on the weak side, not much fresh fruit and oatmeal was mush. The waffles were delicious however!

Room Tip: request poolside, not on busy road
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank bluewar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mobile, Alabama
Level Contributor
92 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed April 22, 2013

Location was great. Hotel was clean and staff was friendly and helpful. The free breakfast was a treat, making your own waffles is never a bad thing. Outside common areas showing some deterioration in spots. Overall good value and convenient to everything.

Room Tip: Be sure not to get a room facing HWY 98. Busy, noisy all night and day!
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank kjonchef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Sandestin at Grand Boulevard

Property: Residence Inn Sandestin at Grand Boulevard
Address: 300 Grand Blvd, Destin, FL 32550-1856
Location: United States > Florida > Florida Panhandle > Destin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Destin
#2 Romantic Hotel in Destin
#2 Business Hotel in Destin
#3 Best Value Hotel in Destin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Sandestin at Grand Boulevard 3*
Number of rooms: 120
Official Description (provided by the hotel):
Retreat to Residence Inn Sandestin at Grand Boulevard, one of the premier extended-stay hotels in Destin, Florida, featuring beautifully renovated suites that include complete kitchens and distinct living and sleeping areas for those traveling for business or leisure. Guests enjoy the ease of courtesy high-speed Internet access in their suites and public areas. Our Destin, FL, extended-stay hotel’s leisure activities include an outdoor sport court, reading library, outdoor swimming pool, and a barbecue and picnic area the whole family will enjoy. Leave the cooking to us and join other guests for two courtesy social hours during the week and daily complimentary hot breakfast buffets. At this extended-stay Destin accommodation, all four-legged friends are welcome, so truly the entire family can enjoy some time away. Start enjoying your new residence at Residence Inn Sandestin at Grand Boulevard. It's not just another extended-stay Destin, FL, hotel. It's not just a room. It's a residence. ... more   less 
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Also Known As:
Residence Inn Sandestin At Grand Boulevard Hotel Destin
Residence Inn Destin
Destin Residence Inn

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