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“Horrible”
Review of Chili's Grill & Bar - CLOSED

Chili's Grill & Bar
Cuisines: American, Southwestern, Barbecue, Mexican
Good for: Large groups, Families with children, Bar scene
Restaurant details
Good for: Large groups, Families with children, Bar scene
austin
Level 2 Contributor
6 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Horrible”
Reviewed August 18, 2010

In spite of the place being basically empty the service was very slow. When the food arrived it was marginal at best. A salad ordered with dressing on the side was received drowning in dressing with wilted lettuce. An order of nachos was overcooked and had been left under the heat lamps long enough for the chips to have become soggy. We complained and were told "sorry". The waitress offered to have the salad and nachos remade, but we didn't have enough time to wait for another failed attempt. No offer of refund.

Another typical Chili's. We should have known better.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank beachbubba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

40 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Destin, FL
Level 3 Contributor
20 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“I guess it's about what you should expect from a corporate restaurant.”
Reviewed April 28, 2010

I hate to be the first to review this place, and ordinarily I wouldn't leave a review for a Chili's any more than I'd leave a review for a McDonald's. But like Warren Buffett said, "It takes 20 years to build a reputation and five minutes to ruin it." We (2 people) went to the Chili's of Destin on a Thursday night a little after 7PM and the restaurant was at about 80% capacity. After waiting a while for our server, he informed us that he was busy waiting on a group of 30 people on the other end of the restaurant, "sorry". We gave our drink and food orders and began waiting. After 25 minutes a table next to us, whom he was also waiting on, came in, sat down, ordered, got their appetizers, then their entrees while we were still waiting on our appetizer. When we eventually got our server's attention, he told us that "our meals would take longer to cook" and that "they were really busy". When we informed the manager on duty that after having waited over half an hour on a burger and med-well sirloin we were leaving, he was very condescending and also made the excuse that "they were very busy", although the restaurant still had completely empty sections. He promised to bring our food out immediately, but after more waiting, we walked out.

As I said, it's a shame to leave their first review as a negative, but I was very upset with the way the manager and server handled things. They were very patronizing and adamant that everything was going as it should and that we should just sit there and continue to wait. Not very professional. For that reason, I'm not recommending it.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank FBGordon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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