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“Good food, terrible service”

Osaka Japanese Hibachi Steakhouse & Sushi Bar
Ranked #106 of 310 Restaurants in Destin
Certificate of Excellence
Price range: $0 - $30
Cuisines: Sushi, Japanese
More restaurant details
Restaurant details
Good for: Families with children, Business meetings, Special occasions, Romantic, Large groups
Dining options: Dinner, Lunch, Reservations
Description: Osaka Japanese Hibachi Steakhouse & Sushi Bar is a family owned and operated business with three locations throughout Northwest Florida. Originally opened in Tallahassee, Florida, over 20 years ago, the Chou family takes pride in serving organic local produce, Gulf fresh seafood and the highest quality beef. Open daily for lunch and dinner, Osaka offers guests hibachi, a full service bar, and sushi and sashimi from their expansive sushi bar. Specializing in celebrations including birthdays, weddings and anniversaries, Osaka Japanese Hibachi Steakhouse & Sushi Bar locations include Tallahassee, Florida, Destin, Florida, and in spring 2015, Panama City Beach, Florida.
Reviewed September 23, 2012

Tasty, fun food. Overpriced (way) for what you get. Pay more for the show. They add gratuity automatically. Wait staff was slow & easily confused. Long waits with empty glasses. Did I mention over priced; rocks glass cocktails were $7.50 a piece with extra $1.00 charge for something (ice maybe?). Very loud. Big differences in cooks... ours not very personable, just going thru motions of his script. All in all, OK at best. Plenty other options in Destin area for good food for two under $120.

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1  Thank TIMOTHY S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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207 - 211 of 273 reviews

Reviewed September 19, 2012 via mobile

The food is good but its about $20 and up. Go here multiple times a year. Always fun, and the chefs are really entertaining.

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Thank jannanicolle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2012

We were seated and served pretty quickly but we did arrive before the big dinner crowd. The server was nice, but she did forget to bring me my brown rice (instead of fried rice) and the hibachi cook had to remind her. This restaurant is pricey compared to other japanese steakhouses I have been to, especially since it was normal quality, but they did give you tons of food - way more than I could eat!! The "performance" was ok. We felt as though he was forcing the humor and it was a bit racists at times which made us uncomfortable. The food was not up to standards for what I have had, but was just fine. All the flavor came from the huge amount of butter and salt the cook piled on the food while cooking. I wouldn't go back.

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Thank Ashley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2012

When a server tells you (after a long wait) that they "forgot about you," I am not sure that anything can make up for that, even good food. Part of going out to dinner is the service, after all. We arrived later in the evening and were put in corner and waited for about 15 min. b4 anyone came to take a drink order. Then after that it took another 15-20 minutes b4 we got our drinks, and this was after I got up and went looking for our server. She was busy, so I asked another person for help. He apologized and said he would be with us. When he did come, he had some lame lie about there being no clean glasses and how the server was so backed up and confused. Then she came and told us plainly that she "just forgot about us." We were tired and all very hungry. When the food was brought out, my kids were almost crying to eat. Do you think I could enjoy that? They did not even offer to make it up to us in any way, and when the bill came I wanted to "forget about" her tip. I thought it was disgusting how all of a sudden, the server (and the other guy who brought our drinks) became very interested and chatty when tip time came.
The food was good, however. And the restaurant was rather pretty.

Thank r0sie1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2012

Nothing is made in house. The soup is from a powder mix indicated by the freeze dried mushrooms. Salad was old brown on the edges iceberg lettuce with a store bought "house dressing". Everything tasted like airplane food. The food from the hibachi was absolutely horrible. Everything is from the freezer, thawed, and slapped
On the grill. Told the manager that it was the worst hibachi ever and he didn't care. His exact words were that this isn't Japan so we shouldn't expect it to
Be JapaneseStyle. He claims it to be an American style Japanese restaraunt.

My wife is Japanese, so she is concerned that this is what Americans will think of Japanese food. Be advised, there are NO Japanese employees only Chinese and Korean. This
Place is all about making money. They have no pride in their food.

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1  Thank K1r8y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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