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“Nice exterior, not so much on the inside”

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Holiday Inn Express Destin E - Commons Mall Area
Ranked #16 of 39 Hotels in Destin
Rogersville, Missouri, United States
Level Contributor
135 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Nice exterior, not so much on the inside”
Reviewed July 2, 2013

After staying at the HIE in Pensacola Beach, I guess we became a little snobbish. But aren't all the HIE's supposed to be the same, just like Walmart's? The staff was nice and the building looks nice on the outside, but we stayed on the 3rd floor and they had had a leak, so for 4 days, we smelled the musty carpet smell in the hallway. One guest stated it was making her husband sick.

Now I shall ramble as I made notes so I could right this after I returned home.

The breakfast staff had a hard time keeping up with the buffett. The eating area is small, especially for a tourist town hotel.
The pool is a lot smaller than what pictures lead a person to believe. There is also no hot tub.
The fitness room is small and has a treadmill, elliptical, seated bike, scales and water cooler.
Did get a good bag for being a Priority Club member.
Hotel is at least 3-4 blocks away from public access to the beach. At the public access, there is only 6 parking spots and about a 40' wide area that can be used on the beach.
Rooms are small, but the bathroom was decent size. Not a lot of water pressure, especially for females with long, thick hair.
Front entrance - if you don't like cigarette smoke, you'll need to use another entrance, no way to get past them as smokers can smoke on both sides and within 3-5ft of the door.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Garrett S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Destin E - Commons Mall Area, responded to this review, July 20, 2013
Dear Garrett S,

Thank you for taking the time to write a review about your experience with us. Please accept my sincere apology for the overall dissatisfaction you experienced and we regret our hotel did not live up to your expectations in some aspects of your stay. I have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve our service continually.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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189 reviews from our community

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    16
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    7
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
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English first
Riverside, Ca
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed July 1, 2013 via mobile

A great location is a huge plus for this hotel. Many hotels in Destin are across Highway 98 and not within walking distance to the beach but the Holiday Inn is just a very short walk down the street to the beach. No need to take your car and worry about parking. The hotel itself is very up to date, quiet and clean. It is convenient to several restaurants and shops. Parking is plentiful and easily accessed from the lobby. There is a small but nice pool as well. The breakfasts were good and offered a variety of items. I would stay here anytime.

Stayed June 2013, traveled solo
Helpful?
1 Thank Ace624
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lima, Ohio
Level Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 15, 2013

Newly remodelled and was very comfortable. The staff enjoyed working there and it showed in how they interacted with the guests. Desk Concierge gave great advice on local restaurants. It was very close to beach. Never heard a sound from the outside at night. Only wish they offered guests beach gear to use for their stay since if you flew, you couldn't bring your own. Breakfast had good variety and changed a little each day, but was sometimes not kept well stocked when busy.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
218 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed June 12, 2013

Super clean, and the room was huge. The king bed was great too.
The only thing, it was to cold in the corridor. But for the rest, perfect: great location, super nice staff and very comfortable in general. The only disadvantage, maybe the breakfast is small (not a lot of variety). But more than enough if you are not looking for something really fancy. Great place, I will repeat next time in Destin, since it wasn't really expensive.

Room Tip: king bed is great!
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kailua Kona, HI
Level Contributor
221 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed June 5, 2013

Just here for one night. Quick and easy check in with friendly and helpful staff. Rooms were well maintained. Spacious rooms with refrigerator and microwave. Lots of plug receptacles for the electronic gear. There was a spacious breakfast area tat was kept well stocked and clean. Lots of chain eating places in walking distance.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keikidoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Destin E - Commons Mall Area, responded to this review, June 24, 2013
Dear Keikidoc,

Thank you so much for choosing our hotel as your preferred accommodation and for taking the time to share your nice comments after your recent visit with us.

We really like to ensure that our guests are comfortable and are able to benefit from a relaxing break with us and so I was delighted to read that you were happy with your room, our staff and service. We constantly strive to exceed our guest’s expectations, and it is always satisfying to hear that these efforts are noticed.

Once again, thank you for your kind words and we look forward to welcoming you back in the near future.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Powder Springs, Georgia
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 4, 2013 via mobile

The rooms are clean and the staff is very friendly. The proximity to shopping, beaches, restaurants and the soccer fields is extremely convenient. You can actually walk to the beach! The rooms are typical standard fair, 2 queen beds, desk, chair, ect. The view from our room is pretty bad as we overlook the back of The Outback Steak House, but we are not in our room a lot so the view does not matter to us. The breakfast is the ordinary free breakfast, but the coffee is really great. Overall, I would stay here again because of the cleanliness, location and helpful staff.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LDEFOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gulf Breeze, Florida
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 4, 2013

Close to the best shopping in the area. Outback Steakhouse is right in the parking lot... Many other restaurants very close. The staff was very nice and the room was so quiet I laid down for a nap and slept for hours!

Good place even for a local get away....an overnight or weekend just to refresh!

Alli rocks!

:)

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bbwisblessed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Destin E - Commons Mall Area

Property: Holiday Inn Express Destin E - Commons Mall Area
Address: 108 Hutchinson St, Destin, FL 32541-3561
Phone Number:
Location: United States > Florida > Florida Panhandle > Destin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Destin
#10 Romantic Hotel in Destin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Destin E - Commons Mall Area 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Commons Mall Area has been newly renovated in 2013 and is located near the Destin Commons Shopping Center and the sugar white beaches. This Destin hotel offers all the comforts of home as well as the convenience of location. Just a short walk or drive to the beaches, Destin Commons Shopping, Silver Sands Factory Outlet Stores, deep sea fishing, and Destin Golf. Other nearby attractions include: The Track, Big Kahuna s, and Henderson State Park Beach. Whether recharging by the outdoor pool or at the beach the Holiday Inn Express Hotel & Suites Mid-Bay Bridge is the Destin hotel that will exceed all of your expectations. Each of our rooms and suites are equipped with coffeemakers, irons & ironing boards, hair dryers, and 27' televisions with cable, CNN, ESPN, and HBO. All rooms also contain microwaves and refrigerators.This Destin hotel offers the fast paced traveler a productive haven for work with all the essentials including free wireless Internet hot spot in lobby and high-speed Internet access in all 74 guestrooms; or guests may try our new hot breakfast in the morning. ... more   less 
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Also Known As:
Holiday Inn Express Destin (Mid Bay Bridge) Hotel Destin
Holiday Inn Destin
Destin Holiday Inn

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