We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Management Not Attentive”
Review of Miller's Ale House

Miller's Ale House
Ranked #40 of 306 Restaurants in Destin
Certificate of Excellence
Price range: $1 - $20
Cuisines: Pub
More restaurant details
Restaurant details
Dining options: Breakfast, Late Night, Reservations
Description: Miller's Ale House restaurant provide top-quality food at a great value in a casual neighborhood tavern atmosphere. Choose between New York Strip, lobster, original pastas, fresh salads and favorites like Zingers(R) boneless wings and homemade desserts. Our full-service bar features more than 75 beers, plus wine and liquor.
Pewaukee, Wisconsin
Level 6 Contributor
166 reviews
91 restaurant reviews
common_n_restaurant_reviews_1bd8 157 helpful votes
“Management Not Attentive”
Reviewed April 9, 2013

First of all, a disclaimer: I like going here and have went to the Orlando restaurant as well as the Destin one, so it hurts to say some of the things that need to be said.

This past week, we went to the Ale House twice. The first time was on a rainy day and post shopping, we got there about 3:00pm for a late lunch and drinks. The management was obviously caught by surprise, as the restaurant was full and there wasn't enough staff. The service was slow, kitchen overwhelmed, and nothing but a brief, "I'm sorry" by the wait staff was offered. We were patient and purchased two extra rounds of drinks (as I said, I do like it here and recommended it to our friends whom we brought there!). My complaint is everyone in the panhandle of Florida knew the weather was going to be iffy on Wednesday, so how could the management not know they would be busier than normal?

We made a return trip there on Friday, just the "guys" to have beers, grab an appetizer or two, and watch some games on tv. Again, they were short staffed and while we sat at the bar, we could see the frustration mounting from the guests at nearby tables. This was a Spring Break week, so who is the one making decisions here? Did you not think it may be busy? Alas, being troopers as we are, we soldiered on and were joined by the ladies at happy hour as we discussed where what our evening dinner plans would be. One of the ladies went to the restrooms and came back with a comment of "no toilet paper and no hand towels". Hmmm, to me, that speaks to inattentive management once again.

I would return with different expectations, but the bloom is off the rose for me in regard to the Ale House (Destin).

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Lee C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian R, Manager at Miller's Ale House, responded to this review, May 8, 2013
I'm not sure how this review slipped by, but I wanted to thank you for your information as it will be helpful in our growth. While we are pleased that you gave us 2 opportunities the week you were in town, I want to sincerely apologize for the lack of service you received. We will work hard to learn from your feedback.
We hope you will give us another opportunity upon your next trip to Destin.

Thank you,
Brian
Regional Manager
Miller's Ale House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

525 reviews from our community

Visitor rating
    216
    178
    76
    33
    22
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
1 review
“Good find”
Reviewed April 8, 2013 via mobile

It was bout 9. Lots of places were closing down in Destin so we tried this. Place
Kinda slow but had good ambiance. Nice selection. Nice bartender . Food good and filled us up. Here 3 more days. Will be back

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jth4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brownsburg, Indiana
Level 6 Contributor
125 reviews
73 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
“Good food Poor service”
Reviewed April 4, 2013

Too bad service is so unprofessional at Millers. We had a salad dressing container in a water glass. Our server simply said "yup" and walked off. Later without asking he began to take our plates...however most of us were still eating. He was agitated when I attempted to use an online coupon. Overall .. Pretty good food, pretty bad/unprofessional service. Lots of other places to eat in Destin.

Visited April 2013
Helpful?
Thank Tradersmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“Worst Spring Break restaurant experience ever”
Reviewed April 3, 2013

Rainy day lunch after watching a movie at the Commons. Easily the worst restaurant experience over the last 12 years of coming to Destin over Spring Break. Food took forever (at least 45 minutes) and by the time it came out it had been dried out from sitting under heat lamps so long. Service was awful with one meal being delivered 15 minutes before the other 4. Missing side item wasn't resolved until we were leaving along with kids meal deserts (forgot 1). Management was nowhere to be found and the restaurant was woefully understaffed. Not going back and told potential customers to turn around which they did.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jgehrke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destin, Florida
Level 2 Contributor
9 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Millers Destin Ale House”
Reviewed April 2, 2013

Always busy for a reason, the food is good even though the restaurant is very noisy.

Good value for the money.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Pat L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Miller's Ale House also viewed

Destin, Florida Panhandle
 
Destin, Florida Panhandle
Destin, Florida Panhandle
 

Been to Miller's Ale House? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing