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“Decide if this is what you want” 3 of 5 bubbles
Review of Hilton Sandestin Beach, Golf Resort & Spa

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Hilton Sandestin Beach, Golf Resort & Spa
Ranked #7 of 39 Hotels in Destin
Certificate of Excellence
GreenLeadersSilver level
Arlington, Texas
Level Contributor
145 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
“Decide if this is what you want”
3 of 5 bubbles Reviewed April 7, 2009

This hotel has an excellent location on the beach and some of its rooms are very well decorated and quite roomy. We have stayed there twice and really the hassle is not worth it. We arrived at 2:15 PM and unlike other hotels we have stayed at -both deluxe and budget- we had a hassle for the second year over getting a room. We paid for a beach view but the first room we were assigned had no view -giant palm leaves covered the patio. Returning to the lobbyto ask for a room change, we were told we could stay in that room or sit in the lobby for nearly two hours because no other beach view room in thw whole hotel was cleaned. However, magically after 4PM, all would suddenly be ready. We were also told there were no Hilton honors floors which we found to be untrue.We are Hilton Gold. When we found the floors on our own and pointed that out, they shrugged.This is the same run around others have reported. We have never been treated like this at other places. It would finally agreed that we could sit in the first room for an hour and a half and then return for another room. We were also told that there would be no parking charge since the parking gates weren't working. Well, they charged us anyway.
They do have an indoor pool which was nice since the weather made it impossible to go out to the beach. The waitstaff in the cafe where we ate breakfast were pleasant and efficient. Unfortunately, the way were treated at check-in (and it was attitude as well as what they said), left us with a bad feeling about our stay. It seemed they did not want us there.

  • Stayed March 2009, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Proviso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,343 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (438)
Date | Rating
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  • English first
  • French first
  • German first
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English first
New Zealand
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed April 6, 2009

After staying at a dinky place in Panama City we came to stay at the this hotel. It is a beautiful hotel. Our room was awesome and we were so excited. The bed so so comfy and there was a great sitting area, nice bathrooms and the works. We were on the bottom floor with balcony that had easy access to the pool. It was very quiet and peaceful. We left out sliding door open with the curtain drawn in the evening and we could hear the waves crashing and nothing else.
The pools were large and clean and there was a little bar with covered outdoor seating and it was very idyllic. There was also a heated indoor pool and hottub. We never got to use the hottubs or indoor pool because they were overrun with children. I guess all the families were there with thier kids for spring break. It put a little bit of a damper on our romantic time because i kept checking to see if we could get the pool or hottub but they were packed.
I really enjoyed the starbucks and pizza hut eatery. We did not eat at the hotel otherwise because we already have some favorites in destin. We never went down in the sand because it was so crowded but we enjoyed the suntanning deck as it had a great view.
We were disappointed because we thought we would be able to check out from our room, but they never dropped off a receipt to our door. This is usually customary at other hiltons. The staff seemed pretty nice. We were trying to take pictures of the two of us and a security guard stopped and offered to take pictures of us. It was nice of him.

  • Stayed April 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank travelqueen86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Almonte, Canada
Level Contributor
182 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed March 17, 2009

For the price --- the room is nice. There is a great beach and several pools. There were only 2 places to eat dinner. One was very expensive and one had a very limited menu. We were also hoping to Golf but there was only a $20 discount for staying there and then green fees with the discount were $100-$150 --- no deal there. Also if you need the internet , there is an extra $10 charge. Parking in $10/night. My advice -- stay there and go outside the resort for everything else.

  • Stayed March 2009, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank George S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed March 12, 2009

We almost didn't stay here because of reviews. I did mention to the Hilton when I was booking that their reviews were very low. My husband pushed for the Hilton because he liked all the amenities. It was a smart choice. Our room was $99.00 a night, It was very large, if you had a family you would have no problem. Two large bunk eds would easily hold teens, and a double or could be queen sleeper sofa could hold two more. Nice size table and chairs, nice size chair and ottoman, and King size bed. Microwave and fridge and all the other amenities you would expect, also a separate TV for the kids. We also had a balcony with an ocean view and were right on the beach. The inside pool was great because weather was not was cool. Included with our package was full use of the spa and it was wonderful. All staff was helpful and curtius. The only negative was there was a connecting door from our room to the room next door and it you stood right there you could hear the other room. So we didn't stand there and our neighbors were quiet. I'm sure if it would have been a problem they would have moved us. Clean is always the most important value to us and we will not compromise that.
$99 per nite, use of spa, indoor poor, free full buffet every morning, free parking ,daily paper,
balcony what more could you want. Also free shuttle to Sandestin area. I realize we were off season, that's why we travel off season. People really appreciate you then, staff is not over worked.

  • Stayed February 2009, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank diva59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coastal Alabama
Level Contributor
78 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed February 23, 2009

This hotel is Wonderful. Our room had two queen bed and bunk beds that our 5 year old loved. The view from the balcony was nice. The bunk beds were separated from the other sleeping quarters which was very nice. The room was very well kept and always clean after room service left. We very much enjoyed our stay here and will return.

  • Stayed April 2008, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Leana143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Biloxi
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed February 22, 2009

Ok, so after a couple referrals and a look at online photos, I picked the Hilton to spend a long anniversary weekend in Destin. After 7 years and 4 children, this was the first vacation my husband and I have ever had together. The goal was to find a really nice room and a really nice location where we could thoroughly enjoy ourselves. I booked the King Executive Suite. Sounds really nice, huh? It's not! What bothered me the most, and what I don't see any of these reviews mention is that NONE of these rooms are actually suites! Its a standard room with a loveseat and a small table. That does NOT make a suite! When we walked into the room, I couldn't believe I was hit for $150/night. We were placed in the Spa Tower. The room was incredibly small and outdated and the bathroom was TINY! The tub was half a tub so forget a romantic bubble bath for two! Some towels were white, some were grey, but they all felt like scrub pads~hello?? Downy anyone?? There were scuff marks on the walls and the carpet looked old and dirty. We didn't arrive until 6:30pm and were exhausted after the 3 hour drive, so we just settled in. In the morning I looked online and found another hotel about a mile down the road that offered true suites for $99 night. I called down to see about checking out early and was told I would still be charged for an extra day since I made the reservation for 3 nights.
I, of course, went downstairs to personally complain. The best thing I can say about this hotel was that the staff was very friendly and very professional everywhere we went. I didn't have to get ugly or rude with the front desk staff. I was immediately offered another room and allowed to check it out before agreeing. We were moved to the emerald tower where the room basically had the same layout, but had been renovated, updated, and was CLEAN, so although I was still not getting a "suite" I was much happier with my surroundings.
However, not once during our entire stay did anyone come by to clean our room. Only once did housekeeping stop by to see if we needed towels or anything. We were visiting from Biloxi, MS and have stayed a couple times at the Beau Rivage there. A STANDARD room comes with a King or 2 Queen sized beds that are so comfortable, you never wanna get up. The rooms are lavishly decorated. The bathrooms are HUGE with marble tiled floors and seperate shower and garden tub, and bath robes hanging in the closet. Everyday when we left the room, we returned to find the room clean, towels replaced, and bed was made as if we'd just checked in. Mind you, they have almost 1800 rooms. A suite in this hotel is defined by an actual seperate living space and bedroom. Oh, and they don't charge you $10-$20 extra for self parking or valet! The valet charge is whatever you decide to tip the driver for parking your car.
This was our first time staying at a Hilton hotel, and we were definitely not impressed. The only impressive part of our stay was Room Service, though expensive, was always extremely quick and courteous. Oh, and although checkout is at 11am, housekeeping made sure to knock on our door at 8:50am to ask if we were checking out soon. In other words, "Are you leaving soon so I can hurry up and clean the room?"

  • Stayed February 2009, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Lilligirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peoria, IL
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 17, 2009

My husband & I went to Destin and originally booked a room at Embassy Suites. When we got there we found we had no view of the ocean and the staff was uninviting. The next morning my husband took a drive and stopped in at the Hilton Sandestin. He spoke with Martha, the night auditor, who had another employee give him a tour of their facilities. He then met Michael the manager who gave us a good deal if we wanted to switch hotels. We had a beautiful suite on the 8th floor with a wraparound balcony and beautiful ocean view. The room was very spacious, clean and remodeled. It was perfect for a lengthy stay. I also visited their spa and had a massage by Tiffany. It was probably the best massage I ever had. Everyone from the staff at the front desk to housekeeping were all polite and accommodating and treated us like they were genuinely pleased to have us there. If you are planning a trip to Destin this is a great hotel, wonderful pools, restaurants and all around comfort. Look no further!!

  • Liked — The whole facility and grounds
  • Disliked — Nothing
  • Stayed December 2008
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank Sister121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Sandestin Beach, Golf Resort & Spa

Property: Hilton Sandestin Beach, Golf Resort & Spa
Address: 4000 Sandestin Blvd S, Destin, FL 32550-4279
Phone Number:
Location: United States > Florida > Florida Panhandle > Destin
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Destin
#1 Green Hotel in Destin
#2 Spa Hotel in Destin
#4 Business Hotel in Destin
#5 On the Beach Hotel in Destin
#8 Family Hotel in Destin
#9 Romantic Hotel in Destin
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Sandestin Beach, Golf Resort & Spa 4*
Number of rooms: 602
Official Description (provided by the hotel):
Hilton Sandestin Beach Golf Resort & Spa offers guests beachfront paradise with six restaurants, three bars, three pools, two whirlpools, four championship golf courses and Serenity by the Sea Spa. ... more   less 
Reservation Options:
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Also Known As:
Hilton Sandestin Beach, Golf Hotel Destin
Hilton Sandestin Beach, Golf Resort And Spa
Hilton Hotel Destin
Hilton Destin
Hilton Sandestin Beach Resort
Sandestin Resort Hilton
Hilton Sandestin Beach Golf Resort & Spa
Destin Hilton

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