Unfortunately, this is my first negative review on TripAdvisor. After spending a great week in Seaside, we needed to book a hotel room for one night b4 returning home from our summer vacation. We are frequent visitors to the South Walton Beach area and have often admired the Hilton Sandestin complex...from Hwy 98. We booked a room with 2 queen beds on Hotels.com and were anxious to spend a restful evening in beautiful surroundings. After check-in, much to our surprise, we found the room that we were given had not been cleaned with unmade beds. When we returned to the front desk, the college interns (who, by the way, were GREAT) were very apologetic and offered to upgrade us to a room in the newest building in the complex. We accepted, although it was a King room (with sofa bed) as there were no available rooms with two beds.
Notes from the "upgraded" room: carpet stains, "scuffed" walls in need of paint, stains on sheets, no pillows for sofa bed - they arrived approx 45 minutes after a request was made - unfortunately, they too had stains, and stains on shower curtain.
I wish we had consulted TripAdvisor before booking as we passed the Residence Inn and Courtyard by Marriott @ Grand Boulevard enroute to the Hilton. Either would have been a better choice for a comfortable night's stay.More