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“HILTON SAN DESTIN”

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Hilton Sandestin Beach, Golf Resort & Spa
Ranked #7 of 39 Hotels in Destin
Certificate of Excellence
GreenLeadersSilver level
LA, United States
1 review
“HILTON SAN DESTIN”
3 of 5 bubbles Reviewed July 10, 2013

Nice view from room even though it was partial. The hotel was WAY too expensive for what you get. It was slightly less than a 5 star hotel and you get a 2.5 stars at best. The walls are paper thin. You can hear every conversation your neighbors are having. Also, my neighbors burnt pop corn in thier room and the smell was overwhelming and crept into our room. I asked the hotel if they can bring up an air purifier or ioners (which is standard for most hotels to have for people who smoke in non-smoking rooms) they didn't have one and said they can bring up air freshenar. For 420.00 a night I expected way more. Also, the breakfast buffet left me hungry and was not fresh. It was $17 and the coffee tasted like coffee flavored water. I had to go to their coffee shop to buy "starbucks" cofffee for $4 after I paid for their crappy coffee. I think if I was paying 275-300 per night, it might of seemed fair, but they gouge you every chance they get. I would have rather spent a little more for 4 star hotel and service as well as menu choices.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,406 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (445)
Date | Rating
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English first
Olive Branch, United States
1 review
5 of 5 bubbles Reviewed July 10, 2013

great hotel. breakfast and amenitites rather pricey but there are local places to eat and a fridge in the room. pool. This hotel may cost more but it is above average in every way. Rooms are spacious and clean

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hidalgo, Texas
Level Contributor
4 reviews
4 hotel reviews
3 of 5 bubbles Reviewed July 9, 2013

we stayed for 2 nights only on our way back from Orlando to Texas , we checked in went to the beach everything was great untill i opened my door and they were two young guys inside , we both freaked out , they were lost and tought this was their room , i asked if they had a key but they didnt , so it turns out that they called the lobby (linka) and a security officer (david) was sent to the room and opened the room for them and let them in ,he just ran their ID's and let them inside the room , something is wrong there , how can you let somebody inside any room by just picking up their Id info? nothing was missing and both guys were very embarrased as it was not their fault either, i was hoping to get at least a call from the lobby for an apologie or something but never heard anything from them , at the check out i was asked if everything was been ok , so i told the story to the fron desk clerk and she waived our self parking fees for 2 days (20value) for an expensive hotel i would"ve expected a little more.

Room Tip: Every room has a nice beach view , even the ones with partial view , no need to overpay ..
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank jruba1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSBGeneralManager, Manager of Hotel Operations at Hilton Sandestin Beach, Golf Resort & Spa, responded to this review, July 11, 2013
Dear jruba1,
I cannot stress enough how embarrassed I am to hear of your experience and the lack of follow up that you received from our team in response to this type of situation! This is certainly not up to our very high safety and security standards that we expect here at the Hilton. Our guests safety is of the utmost importance and I have already reviewed the proper procedures with both the Security and Front Office Managers to stress the seriousness of this incident and ensure that we strictly abide by these procedures to avoid anything like this in the future. I am very interested in speaking with you further about this situation! If you would kindly contact me at the number listed below at your earliest convenience that would be most appreciated. Thank you very much for making us aware of this incident and I look forward to speaking with you in the near future.

Warm Regards,
JACKSON CHERRY I Manager of Hotel Operations

HILTON SANDESTIN BEACH GOLF RESORT & SPA
t: +1 850 278 1073 I f: +1 850 267 0963
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 bubbles Reviewed July 9, 2013

This place is nice but not $349.00 a night nice I wouldnt pay $150 a night again. I can stay at a four seasons cheaper than that. The food was very average and cost way to much the convenience of eating on site is nice but not at double or triple the price. They gouge you every chance they get $13 per person for a slide $10 a day parking $3-5 bottle of water and $40 for 2 crappy chairs and an umbrella on the beach packed so tight together you have to crawl in it. All in all I probably wouldnt stay here again.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank boone_04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSBGeneralManager, Manager of Hotel Operations at Hilton Sandestin Beach, Golf Resort & Spa, responded to this review, July 12, 2013
Boone_04,
Thank you for taking the time to share your thoughts about your recent stay with us here at the Hilton Sandestin Beach! I am disappointed to hear that you did not enjoy your visit with us. Specifically I was disappointed to hear that you did not enjoy the quality of our culinary offerings as well as our beach setups. We take great pride in the quality of products and service that we provide our guests and I’m sorry to hear that we didn’t live up to our expectations in these areas. As for the pricing in culinary and beach setups, in our most recent cost comparison we determined that our pricing is in line or below what other similar resorts are charging. But we can certainly look in to this and determine if a change is needed. In lieu of minibars in our rooms we do provide select items and you are correct there is a charge for these items such as the water that you mentioned. Lastly, I hope that we informed you that the $13 per person for the large slide activity allows access to this activity for the entire day. I will be sure to discuss this with the team to ensure that we’re properly explaining this to each guest. Thank you again for your feedback and I know you said you probably wouldn’t stay with us again but I certainly hope that we have another opportunity to earn your business during your next visit to the Destin area.

Warm Regards,
JACKSON CHERRY I Manager of Hotel Operations

HILTON SANDESTIN BEACH GOLF RESORT & SPA
t: +1 850 278 1073 I f: +1 850 267 0963
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed July 9, 2013

I gave my Hilton Honors card 3 times and finally on the 3rd try they recognized that I was a Hilton Honors member and consquently gave my free breakfast vouchers on my 2nd night instead of giving me on the 1st night so I missed out on complimentary breakfast my first day. I felt the staff had inadequate training and professionalism and it was a zoo there over the weekend.

When you check in there are a bunch of gumballs in a glass container and kids were just piling in there with their bare hands grabbing the gumballs. I found it disgusting and I would not even want a gum ball when all these kids hands were in it.

The hotel is old and you can see that they did not put money into the rooms because I found mold in my room on the carpets and we eventually had to move to another room.

Overall, this was not a pleasant stay and I would not come back again.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeffrey1969D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSBGeneralManager, General Manager at Hilton Sandestin Beach, Golf Resort & Spa, responded to this review, July 15, 2013
Dear Jeffrey 1969D,

I apologize for the confusion at the front desk in acknowledging your Hilton Honors status. I would be interested in receiving additional information regarding this matter. Please feel free to contact me if you would like to discuss the matter further. In addition, allow me to reply to your other two comments you have listed below.
The red, white and blue gumballs you mentioned were intended to be decoration pieces for the 4th of July celebrations and not for consumptions. Apparently the temptation of the gumballs was more than the kids could bare to resist.
This coming fall we will be in the process of our second phase of renovations scheduled for completion at the end of February 2014. The 20 million renovations will include enhancements to all our public space, restaurants, spa and spa tower guest rooms.

GARY BRIELMAYER I General Manager

HILTON SANDESTIN BEACH GOLF RESORT & SPA
t: +1 850 267 9500 I f: +1 850 267 0963
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, United States
1 review
2 of 5 bubbles Reviewed July 9, 2013

As a Diamond Member, this hotel and service did not meet with the high level of excellence I have come to expect from the Hilton brand. This experience has not turned me off to the brand, but I do not plan on visiting this hotel in the future.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sylvester D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSBGeneralManager, Hotel Operations Manager at Hilton Sandestin Beach, Golf Resort & Spa, responded to this review, July 11, 2013
Sylvester D,
I appreciate you taking the time to share your thoughts about your recent visit with us at the Hilton Sandestin Beach! Although we value all of our guests, we especially appreciate the loyalty of our Hilton Honors members and expect that the team recognizes you appropriately as such a valued guest when staying with us. We expect to exceed each guests expectations when it comes to the products and service that we provide and I’m disappointed to hear that we did not live up to our expectations during your visit. I am sorry to hear that you plan to stay elsewhere during your next visit to the Destin area. I would appreciate an opportunity to discuss the details of your visit so that I can address the specific service issues that you encountered to ensure that we do not make the same mistakes in the future. If you would kindly contact me at the number below I would love to have an opportunity to earn your business in the future.

Warm Regards,
JACKSON CHERRY I Manager of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
deer park,tx
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed July 8, 2013

Good location need to upgrade looks like from the 80's staff is very friendly and helpful and very good location. We like to stay in new hotels. I would stay here next time if upgraded. First time in Destin. View from room was beautiful. Just need to update rooms.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mikewmdp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSBGeneralManager, General Manager at Hilton Sandestin Beach, Golf Resort & Spa, responded to this review, July 15, 2013
Dear Mikewmdp,

Thank you for deciding to spend your first vacation in Destin with us here at the Hilton Sandestin Beach Golf Resort & Spa.
I would like to share with you the exciting news about our plans to completely transform the Hilton Sandestin Beach Golf Resort & Spa this upcoming fall. Phase II of our renovations will take place this coming October which will include over 20 million dollars of improvements to our Resort. Please feel free to visit our website this coming fall for continual updates to our progress. I can assure you there will be a significant transformation coming for the spring of 2014!!

GARY BRIELMAYER I General Manager

HILTON SANDESTIN BEACH GOLF RESORT & SPA
t: +1 850 267 9500 I f: +1 850 267 0963
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Sandestin Beach, Golf Resort & Spa

Property: Hilton Sandestin Beach, Golf Resort & Spa
Address: 4000 Sandestin Blvd S, Destin, FL 32550-4279
Phone Number:
Location: United States > Florida > Florida Panhandle > Destin
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Destin
#1 Top resorts Hotel in Destin
#2 Spa Hotel in Destin
#4 Business Hotel in Destin
#5 On the Beach Hotel in Destin
#8 Family Hotel in Destin
#9 Romantic Hotel in Destin
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Sandestin Beach, Golf Resort & Spa 4*
Number of rooms: 602
Official Description (provided by the hotel):
Hilton Sandestin Beach Golf Resort & Spa offers guests beachfront paradise with six restaurants, three bars, three pools, two whirlpools, four championship golf courses and Serenity by the Sea Spa. ... more   less 
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Also Known As:
Hilton Sandestin Beach, Golf Hotel Destin
Hilton Sandestin Beach, Golf Resort And Spa
Hilton Hotel Destin
Hilton Destin
Hilton Sandestin Beach Resort
Sandestin Resort Hilton
Hilton Sandestin Beach Golf Resort & Spa
Destin Hilton

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